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FREQUENTLY ASKED QUESTIONS

Hot Queso (aka FAQs) or The FAQ-tory

Are Smartish cases compatible with the new Camera Control button on the iPhone 17?

You bet your selfies they are.
  • Gripmunk (Black Tie Affair, Camera Control edition): Available with full Camera Control cutouts, look for "with Camera Control" listings.
  • Gripzilla: Every single one is camera-control-ready.

So go ahead, snap, zoom, scroll, and capture all the magic. Our cases are built tough, cut precise, and designed to let iPhone's Camera Control button do its thing without missing a beat.

 

What is different about Gripmunk cases "with camera control"?

 

The difference between the two is that the Black with Camera Control Button version includes a protective but functional cover over the phone's camera button. This allows the camera button to function while providing a slightly more muted responsiveness —some users prefer this added control. On the other hand, the Black Tie Affair version leaves the button uncovered for a more direct and responsive press.

Can I use wireless charging with Smartish iPhone cases?

Yep! Gripmunk and Gripzilla play nice with wireless chargers. Just set your phone down and juice up, no cable wrestling required. For the charging-obsessed, check out the Charge Island and take your wireless game up a notch. But if you're using Wallet Slayer Vol.1 or 2 then wireless charging is off limits. The good news is, if you want to convert to MagSafe just grab a Gripmunk and a Side Hustle and you're back in business. Want to know more about MagSafe? Check this page out.

Can I use MagSafe charging with Smartish iPhone cases?

Heck yes. Gripmunk and Gripzilla snap right onto MagSafe chargers (and accessories) for that sweet combo of maximum protection, dexterity, and convenience. But if you're using Wallet Slayer Vol.1 or 2 then MagSafe is off limits. The good news is, if you want to convert to MagSafe just grab a Gripmunk and a Side Hustle and you're back in business. Want to know more about MagSafe? Check this page out.

Why don’t Smartish cases cost an arm, leg, and maybe a kidney?

We skip the bloated markups, the “luxury” smoke-and-mirrors, and the crash-test clown show. What you do get: all-around protection with maximum dexterity and feel, affordable pricing, and clever design.

Can I fully personalize my phone case?

Heck yes you can. Hop into our Design Studio, pick your case, and let the creativity flow. Upload a pic of your kids, dogs, cats, plants, or whatever makes your phone yours. They also make killer gifts, birthdays, holidays, or just because. Custom cases take a smidge longer to ship, but trust us, they’re worth the wait!

How can I contact support?

Easy, just reach out HERE or fire off an email to support@smartish.com. A real human (no bots in sight) will get back to you fast.
We’re a tight crew of 20ish in Austin, TX, working Monday through Friday, 9am–5pm CST. We log off weekends to recharge, so any Saturday emails will get a reply first thing Monday.

 

Fixes, Swaps & Send-Backs

What’s your warranty policy?

We stand by our gear, no fluff, no fine print shenanigans. Every Smartish product comes backed with a warranty because we want you to use it the way we designed it: worry-free. If something’s not right, we’ll help make it right.
 

I ordered or received the wrong size case. What do I do?

No worries, it happens! Just reach out to us with your order details and we’ll help sort it out fast. We’ll ask you to send the case back our way, and once that’s in motion we’ll get the correct size headed to you. Easy fix, happy phone.

My product is defective or damaged

While we strive for perfect-ish, slip-ups can happen. If your Smartish gear arrived damaged or isn’t working right, let us know. The more details (and photos) you provide, the quicker we can get a replacement or solution headed your way.

What’s your return policy?

We want you to be stoked about your Smartish gear. If it’s not love at first pocket, you’ve got 30 days from purchase to return or exchange. Just keep it unused, in the original packaging, and hang onto your receipt or proof of purchase. Shipping costs aren’t refundable, but we’ll make the rest easy.
 
👉 Amazon order? Reach out HERE with your Amazon Order Confirmation and a good shipping address.
👉 Merch swap? We’ll take it back or trade it for the right size, just don’t wear it out on the town and then send it back.

 

Compatibility Questions

Will my cards demagnetize sitting so close to the phone?

Nope. Modern credit cards use EMV chips and secure magnetic strips that aren’t affected by the small, focused magnets in our cases. We’ve run long-term testing with cards stored daily in Smartish cases, and there’s zero impact on swiping, tapping, or paying. Bottom line: your cards will stay safe, snug, and swipe-ready.

Will storing cards this close to the phone prevent NFC functionality?

Nope! Apple Pay and NFC still work like a charm, even with your cards tucked in the case. So go ahead, tap to pay without the awkward “hold on, let me take my card out” shuffle.

Press, media, or reviewer's

Can I score a freebie for leaving an Amazon review?

Nope, no bribery here. We take reviews seriously, they help us make our gear better, not fluff up ratings. Plus, Amazon has a strict “no freebies for reviews” rule, and we’re not about that shady life. So what you get from us is the real deal: honest products, honest feedback, no strings (or free cases) attached.

Can I review your product on my blog, Youtube channel, etc.?

We’re flattered you wanna show us off! If you’ve got a solid blog, YouTube, TikTok, or other corner of the internet, send us your links and what you’re itching to review. If it vibes with us, we’ll hit you back and get things rolling.

How can I score product discounts?

Glad you asked, here are the cheat codes:
 
  1. Join the Club
    Sign up for our emails and snag 10% off your first order. You’ll get puns, promos, and zero spam (pinkie swear).
  2. Community Heroes
    Students, teachers, first responders, and military, y’all deserve a salute and a discount. Claim yours right HERE.
  3. Bulk Buy Bosses
    Got a whole squad of phones to gear up? We’ve got bulk discounts for businesses, teams, and serial phone collectors. Hit us up and we’ll get you sorted.

 

Billing, Orders & Shipping Stuff

Package gone rogue?

Sometimes mail carriers get “creative” and drop it at a front desk, reception, or even your neighbor’s porch. If it’s still MIA after a quick hunt, hit us up with the details HERE and we’ll sort it out, fast, friendly, and pain-free.

I entered the wrong shipping address. What do I do?

No worries, speed is your best friend here. Shoot us your order number and the correct address HERE and we’ll hustle to reroute your package before it lands at your long-lost cousin’s house.

Do you ship internationally?

Yep! Our cases and gear like to see the world, too.
 
We ship to a bunch of countries: Austria, Belgium, Denmark, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Malta, Netherlands, Norway, Poland, Portugal, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States, U.S. Outlying Islands.
 
Shipping runs through USPS and usually takes at least two weeks, so pack your patience.
 
If you need speedier delivery, check Amazon in your country, but note we can’t control which products they stock.
 
Heads up on customs: Your country will charge VAT/duties, and we can’t cover or refund those fees. Think of it as your government’s “souvenir tax.”
 
One exception: custom-printed cases. Those prefer to stay stateside for now.

 

What's your shipping policy?

Fast, simple, no drama, check out the details HERE.

Questions About the Goods

Can I buy Smartish cases in stores?

Not yet, we’re an online-only crew. But hey, the future’s a wild ride, and who knows where we’ll pop up next.

Can I fit more than 3 cards in a wallet case?

Our wallet cases are built to hold 3 cards plus some cash nice and snug. Cramming in more might stretch things out and cause your cards to slip, jam, or just make the case look like it had one too many burritos.

How do I disinfect my Smartish phone case?

Your case has been through a lot, coffee spills, gym hands, mystery gunk, so yes, it deserves a good clean now and then. Grab a disinfectant wipe (Clorox or similar) or mix up a little diluted rubbing alcohol and water. Wipe it down, let it dry, and boom: squeaky clean without wrecking the design, print, or finish.

Does this case protect my camera lenses? It looks exposed.

Don’t let the “open look” fool you, your lenses are sitting pretty behind raised edges that act like tiny guardrails. Every Smartish case is built with lifted lips around both the camera AND screen, so your phone stays safe from rogue tabletops, pocket grit, and those oops moments gravity loves to serve up.

What is the Wallet Slayer Vol. 2 made of?

Wallet Slayer Vol. 2 is crafted from a combo of tough, shock-absorbing polymers and premium vegan leather. Translation: it’s sturdy enough to take a tumble, stylish enough to pass for fancy, and guilt-free because no cows (or couch cushions) were harmed in the making.

Are Smartish cases drop tested?

Yup. We chuck our cases off a 6-foot ledge straight onto concrete, again and again, because that’s real life, not some staged “military-grade” circus act. Those certifications? Mostly smoke and mirrors. We’d rather prove it ourselves and keep it honest.
 
Bottom line: our cases are built for maximum protection, dexterity, and feel. So unless you’re juggling chainsaws, odds are your phone’s staying safe.

 

What is the front bezel thickness?

Think of it as a mini fortress wall. Every Smartish case has a front lip that rises 1.5mm above your screen and back lip 1mm above your camera lenses. Translation: your phone’s most fragile parts stay safe when life decides to pull a gravity test.

Do PopSockets work on Smartish cases?

Yep, PopSockets stick just fine to our cases and play nicely with daily use.

But if you’re looking for something MagSafe-friendly, slimmer, and way less clunky, meet our Wallflower MagSafe Grip. It snaps on, pops off, and keeps your phone looking sharp without the bulk. 🌸

Sweet, Sweet Deals

Do you offer bulk discounts?

Oh yeah, we do! Whether you’re kitting out a team, planning giveaways, or just have an army of phones to protect, bulk discounts are on the table. The deal depends on what you’re ordering and how many, so hit us up with the details (what, how many, and why) and we’ll hook you up with a custom quote.

Do you offer discounts for military, students, teachers, or first responders?

Heck yes. Consider it our high-five for the awesome work you do. Just swing by our discount page, verify your info, and snag a 15% off code for your whole order. You serve the community, we’ll serve up the savings!

Got more Q’s? We’ve got more A’s

Talk to Us (Yes, We’re Real)

Got questions? Need backup? Or maybe you’ve got a brilliant Smartish idea you can’t keep to yourself? Drop us a note through the Contact form below, a real live human (not a bot in disguise) will actually read it and reply.

Looking for warranty details? You can dig into the official fine print right here: smartish.com/warranty