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FREQUENTLY ASKED QUESTIONS

Top Questions

Can I use wireless charging with Smartish iPhone cases?

Mostly, yep! Here are links to two chargers we recommend that work with all of our Smartish Cases. We like the dock version, it sits juuuuuust right. Take a look at the chart below to see what works with your Smartish Case.

Dock Qi Charger: https://www.amazon.com/gp/product/B01H76NIAS  Flat Qi Charger: https://www.amazon.com/gp/product/B07H93NYC5

Non case-related issues that may cause difficulty with wireless chargers:

    1. Those fancy metal credit cards look great, but will impede wireless charging.

    2. Some poorly designed chargers aren't strong enough to beam through our sturdy cases. But the better Qi chargers work just fine (like the ones we linked above).

Can I use MagSafe charging with Smartish iPhone cases?

Is it your lucky day? Let's see. Refer to the chart below to see what works with your Smartish Case. Hey, just for the record - MagSafe ONLY works for iPhone 12, iPhone 13 and iPhone 14

Seriously, why are Smartish cases less expensive than other brands?

We make great products, we just don't rip you off. We live, breathe and (sometimes) eat phone cases. Lucky for you, that decade-long obsession shows in the quality of our products. Not the price.

Can I put my dog/cat/parakeet/logo/design on a case?

Yes, you sure can. Our Smartish Design Studio was made for exactly this purpose. Prepare to put your pup or parrot on a case with pleasure! After a visit to the Smartish Design Studio, your case will be calling your name. Design Time.

How can I contact support?

Give us a pizza, your thoughts, concerns or bad puns. Contact us here or email us directly at support@smartish.com. We’re never at a sauce for words.

#SMARTISH

What is #SMARTISH?

Smartish is the way we describe what we make and how we live. Half genius/half weirdo, highly caffeinated, jaunty, and gruntled — we take our products seriously, but ourselves … not so much. We make everyday life a little smoother with phone cases and stuff that are just clever enough to solve unexpected needs. We call that smart…ish. Are we speakin' your language? Follow us on Instagram and YouTube and join the fun.

Wait, what happened to Silk?

The phone stuff company formerly known as Silk is now Smartish. The name may be a little different, but you can still find all the same badass products as before.

Got my Smartish case! Why is Silk on it?

Curl up, settle in – here’s a story. Before we were fully Smartish, we were Silk. We still make everyday life a little smoother with phone cases and stuff that are just clever enough to solve unexpected needs, but we’re a little extra Smartish about it. You’ll see traces of Silk in our packaging and cases, so enjoy the nod to the past when you see it. Want more of the story? Check out our first ten-years of Smartish timeline.

Warranty / Exchanges / Returns

What is your warranty policy?

Y’all ready for this? All Smartish products are backed by a warranty! You can check out the specific legal mumbo jumbo here.

I ordered or received the wrong size case. What do I do?

Contact us and we'll resolve your issue so easily, you’ll assume we’re made of painless steel.

After contacting us, here's the general steps of what will happen next:

Ship us the original case you received (address below).

 

1. Include a note with your original order number, return shipping address and a brief note describing what action you'd like us to take (i.e. "exchange for same case in iPhone XR size").

2. When your original case arrives at our door, we’ll ship the new case to you.

3. Go on a celebratory hike or taco run with your new case.

 

Our return address: Smartish Warranty Dept 500 East 4th St Suite 122 Austin, TX 78701

My product is defective or damaged

Being perfect isn’t possible (though a storm may say otherwise), so you may find an issue with your product on the rarest of occasions. Smartish cases are durable and protective, and most customers never experience damage, so we’re sorry this has been your experience. However, we offer a Lifetime Warranty on our cases for those just less than perfect moments. Contact us with the details and we’ll painlessly replace your case. Pro Tip: the more details you provide the better and the quicker turnaround time.

What is your return policy for Smartish Merch?

Order the wrong size? Realized hats aren't your thing? We'll take it back or swap it out for something that fits, no sweat. Seriously, don't sweat in it and then return it. It's not a prom dress.

Contact us and we'll make the return process easy as π.

Compatibility Questions

Will my cards demagnetize sitting so close to the phone?

No. Your phone will not demagnetize your credit cards. We've tested the Wallet Slayer Vol. 2 with the same set of cards for over a year with no issues. We've heard that some older style hotel room keys could have problems. But then again, those old keys can demagnetize if you just look at them wrong.

Will storing cards this close to the phone prevent NFC functionality?

Do you have a case for the Pixel or Galaxy Note?

We’re fired up you want a Smartish case—we like ‘em too. Unfortunately, we are a small company with limited resources and don't have cases for these devices just yet. We hope to provide more cases for more devices in the future. We do have universal products that will fit these phones such as the Sidecar and Dancing Queen Side Piece.

Will this case fit my Galaxy S Series phone?

Let’s galax-see if we have a Samsung case for ya. Be sure to check your exact phone model before ordering (under your Android Settings menu select "System" then "About Phone" and you'll see the model name or number). We have cases for many S Series Galaxy phones, but beware: there are many altered models such as the Galaxy S8 Active, which has different dimensions and won't fit in a regular Galaxy S8 case.

Press / Media / Reviewer

Can I receive a free product if I review it on Amazon?

While we appreciate each review that our customers write (especially the funny ones—they get extra gold stars from us and are often passed around the office, note-style and then framed); we adhere to Amazon's policy, which prohibits free product giveaways in exchange for reviews.

Can I rep the Smartish brand?

You sure can! Our Smartish Socialities make the goodies that they love the talk of the online town! Want to share how stoked you are about Smartish Products? Well then, this is the group for you.

How can I receive product discounts?

Deal hunters, unite! Here’s the skinny:

 

1. Sign up for our email list for puns, promotions and an immediate 10% off (no spam, we promise).

 

2. Do you serve our community?
If you're a student, teacher, first responder, or military service member, thank you for all you do. Secondly, you can get an exclusive discount here.

 

3. Are you buying in bulk?
If you’re a business owner / head of marketing / just have a ton of phones, we also offer bulk product discounts. Reach out for more info.

Order / Billing / Shipping Status

My package hasn't arrived?

Searching high, searching low, you’ll crane your neck or stub your toe. So, we know that it’s hard when you cannot find what’s in tow.

The most likely culprit is that the mail carrier dropped it off at a front desk, reception area, your neighbor's mailbox, etc. But if you can't locate your package please contact us with the specifics and we'll fix the issue as quickly and pain free.

Do you ship to my specific country?

With the exception of custom-printed products, Smartish cases and stuff are known to enjoy their fair share of globetrotting. Though our carrier pigeons have their limitations, their little wings take them to the following countries:

Austria, Belgium, Denmark, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Malta, Netherlands, Norway, Poland, Portugal, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States, U.S. Outlying Islands

Whether or not we ship directly to your neck of the woods, you can check your country's dedicated Amazon site to see if they stock Smartish products in local warehouses.

How can I receive product discounts?

You can see the juicy details of our shipping policy on this page.

Product Questions

My case doesn't seem to work with wireless charging. What's the deal, mate?

Smartish wallet cases have been tested to work with recent Qi chargers across the board, so an outdated wireless charger may be the culprit. If your phone still isn't hopping on the wireless train, try a quick reboot of your phone to cleanse the digital palate. If you've got a particularly large amount of stuff in your Wallet Slayer, you may need to find a "sweet spot" on the charger that works bets for your wallet thickness.

Can I fit more than 3 cards in a wallet case?

We don't recommend squeezing more than 3 cards plus cash in our cases since this can stretch beyond their intended design (But we've definitely seen it done!). For the record, we don’t recommend stuffing a roll of Smarties in there either, but that’s a different story.

How do I disinfect my Smartish phone case?

Smartish cases including personalized printed cases can (and should) be cleaned. Our top suggestions are diluted alcohol/water or disinfectant wipes such as Clorox Disinfecting Wipes. These solutions will clean the surface of the case without damaging it.

 

Are you extra dirty? See our Scrubba Dub Dub Guide for complete instructions to clean your Smartish stuff.

Does this case protect my camera lenses? It looks exposed.

Not only are your camera lenses (yes, all of them!) protected by the raised lip around the lenses, but your screen is, too! All Smartish cases come with elevated surfaces around the screens and camera lenses to give your phone a safe and snug feel.

What is the Wallet Slayer Vol. 2 made of?

The Wallet Slayer Vol. 2 is made of vegan leather, so don’t worry. No animals were harmed in the making of our products, not even your pet rock.

Are Smartish cases drop tested?

Our cases are designed to be very protective, like a guard dog, but we don't use any “fancy” drop test rating system.

Here's why: these "military-grade certifications" only vaguely apply to phone cases. Less-than-honest case manufacturers make up their own test scenarios, so each of their cases pass. We know from working a long time in this industry that these tests are a big charade to over-hype and exaggerate a product’s protection, not an actual indication of quality.

We make it a point to be honest and straightforward with our customers, so we'll simply tell you that our cases are carefully built to be real, real protective and very few customers ever experience broken phones while using a Smartish case.

Why is the Cable Wrangler so great?

That’s like asking why ice cream is so delicious. Perhaps Real Simple or HuffPost can say it best. The magnetic base of the Cable Wrangler keeps cords safely off the floor and away from your cat’s paws. It organizes your desk, nightstand, kitchen counter, and to some degree, your overall life. If that’s not enough for ya, check out our heaps of stellar Amazon reviews. Grab yours today on Amazon.

What is the front bezel thickness?

Indeed, it is a measure of greatness... or so we’re told. Our cases include a front lip that extends 1.2mm above the screen. This is more protective than Apple’s official recommendation and thick enough to extend past most glass screen protectors. Toss any Smartish case face-down on a table, and you can rest assured your screen is safe.

Do PopSockets work on Smartish cases?

Yes. We’ve served as proud witnesses to PopSockets working well on our cases. (Much to the delight of PopSocket collectors everywhere). However, we do not recommend it for our

Wallet Slayer Vol. 2. It could mess with the wallet’s fabric, so avoid that pairing. Otherwise, go for it.

Another option? Try our own stick-on phone grip loop, the Prop Tart.

If I only put one card in the Wallet Slayer Vol. 1 will it fall out?

Not a chance. So "shaking it off" won’t shake it out. The Wallet Slayer Vol. 1 has a little doohickey inside the case that holds 1-3 cards in place. Once you receive your case, you’ll notice there’s a bit of tension when you slide cards in and that’s caused by that doohickey. It’s an awesome piece of technology, if we do say so ourselves.

If I only put one card in the Wallet Slayer Vol. 2 will it fall out?

Nope. One card fits snuggly in the Wallet Slayer Vol. 2, just like your old pair of rollerblades. You know the ones that lit up? Like those. As time goes on, the wallet adjusts to the number of cards it consistently holds. So, it’s a lot like those rollerblades… snug, yet adjustable.

Why doesn’t my case’s color look like I thought it would when I saw it online?

If you ordered a blue case thinking it would be teal or vice versa, we have seen this happen with the same culprit every time: each screen shows color differently (not to mention what Night Shift is capable of).

Our images are presented to show every case’s color correctly; but all screens are different. You know how TVs look next to each other at electronic stores? They’re all different. That’s the deal with every screen.

Sales

Do you offer a bulk discount?

You better believe it—a copious number of Smartish products calls for celebration. Celebrate with a bulk discount. And tacos. Don’t forget the tacos.

Bulk discounts vary from case to case and product to product, so reach out to us directly for more info. Provide as many details as you can for your order (reseller request, giveaway, etc.) and we’ll get back to you ASAP.

Still have questions???

There’s a real, live human waiting for your message.

Have questions? Need support? Have a smartish idea you have to share? Fill out the Contact form below. We'll actually read it AND respond to you.

If you’re looking for warranty information, you can check the legal mumbo jumbo here: smartish.com/warranty