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PROJECT MANAGER

 

Smartish is seeking a detail-oriented and high-energy Project Manager to play a newly-created vital role in our rapidly growing successful start-up. You will manage all of our product development project timelines and collaborate with our entire team for successful product launches.

 

In addition to the day-to-day management of project tasks, this position will be responsible for facilitating inter-department project communication, auditing and improving project efficiencies and prioritizing project duties with our staff's daily tasks.

 

You will be working with a small team of fellow tech-savvy folk as you help propel our 13-year-old company into the next phase of exponential growth. This is an incredible opportunity for a motivated and all-in individual who is skillful at managing multiple timelines and project tasks end-to-end with a collaborative and spirited team.

 

 

JOB RESPONSIBILITIES:

 

Manage Product timelines

Develop, track, and manage project plan, budget, and timeline; primarily within new product development

Manage project scope and changes, document/communicate timelines

Identify and track KPIs and success metrics; provide regular reporting

Daily management of internal and external resources

Develop project plans including: goals, strategy, staffing, resource requirements, communication tactics, timelines and success metrics

Create a project structure for team leads that includes timelines, project plans, tasks, team responsibilities and status reporting

Facilitate project planning sessions and regular meetings

Distribute & Follow Project Tasks

Provide clear task objectives and completion expectations to assignees

Delegate tasks and responsibilities to appropriate team members, with assistance of team leads

Mentor & guide team how to complete tasks without the need to follow-up

Follow-up on task status, as needed

Facilitate Inter-Department Project Communication

Coordinate project communications across a diverse team of operations, marketing, product development

Collaborate and partner with departments to develop and maintain an end-to-end project plan for new product launches

Work with department heads to procure adequate resources to achieve project objectives in planned time frames

Prioritize Teams Daily vs Project Duties

Balance department resources between daily duties and project tasks

Advocate for team time and resources in order to meet project timelines

Assist task assignees with balancing and prioritizing duties

Audit & Improve Project Efficiencies

Create project KPIs to be measured as success criteria

Collect feedback from team members during and after project completion

Report on project success criteria results, metrics, and opportunities

Continuously improve existing project processes, tools, and workflows

 

 

QUALIFICATIONS:

 

2-4 years successfully leading and managing projects in fast-growing small-to-mid-sized businesses

Preferably experience in the Consumer Packaged Goods (CPG) industry and physical product development

Highly driven, self-motivated with a demonstrated track record of leading organizational change

Well organized and structured thinker with an ability to build project plans from scratch

Proven experience in challenging existing processes, developing unique solutions to problems, and managing multiple projects at one time

Ability to communicate clearly and succinctly on executive level briefings

Comfortable in a fast-pace, dynamic, startup-mentality environment

Must like tacos

Austin residents preferred

 

 

COMPENSATION:

 

Competitive salary based on experience

Performance-based bonuses

Medical, dental, vision insurance

Paid Holidays + PTO

 

TO APPLY:

 

Are we a fit for each other? Let's find out. We know resumes only tell a small part of your story. Here's what to expect:

20-30 minute pre-screen phone call.

In-person 1-hour interview + tour of the office.

Mini homework assignment that demonstrates your skill sets required for this position.

Final interview (if needed)

• Please send an email to recruiting@smartish.com with subject line "Project Manager," a paragraph biography that tells us more about you and what interests you in this position and, of course, your resume.

 

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a couple of days to start the conversation. Like many companies with start-up origins, we operate at a rapid pace so you can expect a swift, transparent interview process that values your time and ours.

MARKETING SIDEKICK

 

Smartish, the Austin-based brand that makes phone cases and stuff, is seeking an enthusiastic tech-savvy, details-matter, full-time Marketing Sidekick to serve as a catch-all and assist with daily marketing tasks. This in an entry-level position that will give you exposure to an e-commerce company while placing you in the mix of a highly collaborative and creative marketing team that produces national branding and marketing campaigns.

This is an incredible opportunity for marketing experience at an extremely successful startup. If you've wanted to break into the Amazon & DTC e-commerce marketing world and needed more experience, this is your chance to make it happen.

 

 

JOB RESPONSIBILITIES:

 

• Catch-all for marketing team tasks… support daily tasks and projects, as directed
• Marketing team scribe (creative battle sessions, documenting tasks and procedures)
• Own video/photo shoot set-up & coordination--prop gathering, supply ordering, featured projects
• Press kit/sample assembly & coordination
• Assist with social media activities as directed
• Assist with customer-facing marketing activities (social, email, web presence)
• Possible on-camera support (most likely as a hand model)
• Event preparation, support, and staffing
• Assist other marketing team members with asset creation and campaign execution
• Light work with proofreading
• Assist marketing director with marketing activities, brand growth initiatives

 

QUALIFICATIONS:

 

Entry-level position! Want to get amazing experience at a successful start-up while learning the ropes? (You've gotta start somewhere to get experience)
• Eye for detail with an inquisitive nature (ie, you think through things and get the details right)

• Exceptional organizational and time management skills, (it’s your jam to master tasks with efficiency and ownership)

• Hustler with a keen sense of urgency (you keep at it until the job is in your rear-view mirror)
• Impeccable follow through & independently motivated (because we are not babysitters)
• Clear communicator, reliable, strong writing skills (one of your hidden talents is taking notes)
• Quick learner with the ability to pivot quickly
• Tech savvy with multi-tasking skills
• Must like tacos & puppies
• Only Austin residents will be considered. This is NOT a remote position.

 

BONUS IF:
• You are an iPhone user
• You are a proofreading wizard
• You have a good sense of humor & enjoy writing

 

COMPENSATION:

 

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

 

TO APPLY:

 

Interested in joining our team as Marketing Sidekick?
• Please send an email to recruiting@smartish.com with subject line "Smartish Sidekick," a paragraph biography that tells us more about you and what interests you in this position and, of course, your resume.

PRINT/ORDER FULLFILLMENT SPECIALIST

 

Smartish, the phone cases and stuff company, is seeking a tech-savvy, and self-driven, full-time employee to fulfill customer orders and create printed products. You'll be working with a small team who shares these tasks and have exposure to many of the moving parts of the company.

This is an incredible opportunity to gain ground-level experience at an extremely successful startup. If you've wanted to break into the Amazon & DTC e-commerce world in the “CPG” (consumer packaged goods) space and needed more experience, this is your chance to make it happen.

 

JOB RESPONSIBILITIES:

 

Fulfill daily print and non-print product orders

Pick, pack, and prepare products for delivery

Manage/operate custom print projects using state-of-the-art printing equipment

Small parcel order processing (pick/pack shipments)

Create and edit clipping masks in Adobe Illustrator

Conduct printer maintenance and troubleshooting

Produce high quality print jobs according to customer specifications

Perform warehouse and inventory organization

Bring completed print jobs and customer orders to the post office as needed

Manipulate digital graphics and photos as needed

Maintain relationships with suppliers and manufacturers

Contribute to additional Operations Team projects as needed

 

QUALIFICATIONS:

 

• Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )

• Ability to follow detailed instructions (This starts with following the application instructions)

• Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

• Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)

• Wizardly-like skill of MS Excel (Scared of spreadsheets? You should probably look elsewhere)

• Excellent writing skills and articulate vocabulary

• Work well in a small team (We have to hang out with you every day, so don't be boring)

• Must like tacos

• Amazon selling platform experience is a plus

• Adobe Photoshop and Illustrator experience a plus

• Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)

 

COMPENSATION:

 

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

 

APPLY:

 

Please send us an email to recruiting@smartish.com with the Subject Line: "Print/Order Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.

 

CUSTOMER EXPERIENCE SPECIALIST

 

Smartish, the phone cases and stuff company, is seeking a tech-savvy, and self-driven, full-time employee to respond to customer inquiries, needs and feedback as well as support warranty and order fulfillment. You'll be working with a small team and have exposure to almost all the moving parts of the company.

This is an incredible opportunity for wuick job growth from the ground up at an extremely successful startup.

 

JOB RESPONSIBILITIES:

 

• Process Customer Service Inquiries and tickets

• Process Warranty Orders

• Small parcel order processing (pick/pack shipments)

• Respond in a timely manner to all customer inquiries related to products via email and phone

• Assist customers with product selection, orders, warranties, and delivery information

• Tactfully resolve customer challenges and claims

• Exercise independent judgement in accordance with company core values

• Expertly communicate with customers in a fun, but professional and on-brand tone

• Facilitate product returns, exchanges, and refunds

• Contribute to additional special projects as needed

 

QUALIFICATIONS:

 

• Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )

• Ability to follow detailed instructions (This starts with following the application instructions)

• Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

• Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)

• Excellent writing skills and articulate vocabulary

• Work well in a small team (We have to hang out with you every day, so don't be boring)

• Must like tacos

• Amazon selling platform experience is a plus

• Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)

 

COMPENSATION:

 

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

 

APPLY:

 

Please send us an email to recruiting@smartish.com with the Subject Line: "Smartish Customer Experience Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.