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E-Commerce Ops Manager (CPG Experience Preferred)

Smartish is seeking a tenacious and performance-driven Operations Manager to play a massive role in our rapidly growing successful start-up. You will provide proactive management and development of Customer Service, Order Fulfillment/Printing, IT, and Supply Chain Divisions (10-person team; 4 direct reports).

 

In addition to the day-to-day management, this position will be responsible for managing to operational KPIs, continuous improvement of our operations, optimizing shipping and logistics, and supporting inventory management.

 

You will be working with a small team of fellow tech-savvy folk as you help propel our 13-year-old company into the next phase of exponential growth. This is an incredible opportunity for a motivated and all-in individual who is skillful at wrangling a diverse group of collaborative, weird, and gruntled individuals.

 

 

 

Lead & Manage Operational Divisions

Proactive management and development of Customer Service, Order Fulfillment/Printing, IT, and Supply Chain Divisions

Hire team members and execute new hire on-boarding procedures

Evaluate the efficiency and productivity of team members through pre-established job expectations and performance reviews

Train and coach direct reports using feedback, goal-setting, and hands-on learning to promote personal and skills development

Initiate appropriate team pay raises and disciplinary procedures for team members up to and including termination

Ringleader of team morale

 
Manage to Operational KPIs

Create operational KPIs when and where needed

Monitor and improve KPIs within customer service, on-demand printing, logistics, and order processing

Create and manage to departmental budgets and financial objectives

Setup systems and provide routine Q.A. checks/procedures to ensure quality and efficiency

 
Continuous improvement of operations

Identify operational inefficiencies then develop and execute plans for addressing them

Regularly (re)analyze business processes in search of ways to streamline and simplify each

Develop & improve capacity of team, reducing costs while increasing output

Craft creative solutions to maximizing budget and resources

 
Optimize Shipping & Logistics

Manage inbound international freight, balancing cost vs speed

Monitor outbound customer shipments for areas of cost reduction and improved efficiencies

Maintain relationships and negotiate rates with shipping carriers

 
Inventory Management

Monitor and forecast inventory levels, minimizing both stock-outs and overstock waste

Plan vendor production schedules and lead times to meet future inventory demands

Drive enterprise inventory management initiatives to ensure accuracy across company supply chain

Forecast new product launch inventory demand

 
Other Operation Duties

Research, manage, execute basic trademarks and patents (supported by legal resources)

Backfill positions, be available after-hours, and "jump in trenches" when necessary

Oversee company-wide procurement

 
Qualifications and Requirements (About You):

3+ years successfully leading and managing operational teams

Tech-savvy - Strong Excel user (vlookups, index/match, pivots) & familiarity with project management tools (Wrike, Asana, etc...)

Highly driven, self-motivated with a demonstrated track record of leading organizational change

Well organized and structured thinker with an ability to complete analysis, build models, and oversee the analytical work of others

Proven experience in challenging existing processes, developing unique solutions to problems, and managing multiple projects at one time

Ability to communicate clearly and succinctly on executive level briefings

Ability to process large datasets, identify trends, and initiate changes based on findings

Experience creating KPIs, systems, and keen ability to meet/exceed department goals

Comfortable with a lead role in a fast-paced, dynamic operating environment

Experience orchestrating and optimizing hiring practices (i.e., sourcing, screening, hiring, on-boarding)

Work well in a small team

Must like tacos

On-site, in-office, full-time position (Austin residents preferred)

 
Preferred qualifications:

E-commerce and CPG experience

Warehouse & inventory management

 
COMPENSATION:

Competitive salary based on experience

Paid Holidays + PTO

Health, Dental, Vision Benefits

Free phone cases & Smartish Stuff

 
 
Smartish Interview Sneak Peek:
We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.
 

20-30 minute pre-screen phone call

In-person 1-hour interview, tour of the office, meet the team

Mini homework assignment that demonstrates your skill sets required for this position

Final interview (if needed)

 
We personally review every application, and if we think there might be a fit, we’ll reach out via email within a couple of days to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.
 
To apply, please send your resume and cover letter to recruiting@smartish.com

 

Python Developer / Jack-of-all-trades

 

Smartish is seeking a jack-of-all-trades, tech-savvy, self-driven, full-time IT python developer to manage all things tech within the business. This position will be responsible for creating boat-loads of programs/scripts to automate repetitive business tasks and reports. Investigating the company's operations and finding ways to constantly make them more efficient. You'll be working with a small team of fellow tech-savvy folk and have exposure to almost all the moving parts of the company.

 

This is an incredible opportunity for quick job growth at an extremely successful startup. If you're tired of being a tiny gear in the giant machine of the tech world, and are looking to have a new profound impact/challenge every day you're in the office, this is the job for you. This is a choose-your-own-adventure type position where you truly create change you want to see in the company.

 

 
RESPONSIBILITIES:

Create scripts to automate internal business processes & interactions with eCommerce vendors

Maintain and enhance integrations with Amazon MWS (Marketplace Web Services)

Update and maintain scripts interacting with local and AWS cloud databases

Create/Maintain Excel VBA/macros to automate spreadsheet tasks

Manage Shopify store updates (app integrations, cross-promotions, some ui, etc)

Manage EDI and API integrations with business partners

Lead all IT aspects of the business

Program other little tools to automate company processes

Procure/setup computers & accounts for new employees

Update/improve large-scale Excel data models (pivot tables, vlookups, etc)

Resolve technical issues within day-to-day script automation

Proactively research & integrate new software and partners to improve company efficiency

 
QUALIFICATIONS:

Ability to pickup new software languages on-the-fly (Whatever it takes to get the job done).

Social and interpersonal skills with other live humans

Ability to follow detailed instructions (This starts with following the application instructions)

Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

Work well in a small team (We have to hang out with you every day, so don't be boring)

Amazon selling platform experience is a plus

Only local Austin residents will be considered

 
COMPENSATION:

Competitive salary based on experience

Paid Holidays + PTO

Health, Dental, Vision Benefits

Free phone cases & Smartish Stuff

 
 
Smartish Interview Sneak Peek:
We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.
 

20-30 minute pre-screen phone call

In-person 1-hour interview, tour of the office, meet the team

Mini homework assignment that demonstrates your skill sets required for this position

Final interview (if needed)

 
We personally review every application, and if we think there might be a fit, we’ll reach out via email within a couple of days to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.
 
To apply, please send your resume and cover letter to recruiting@smartish.com

 

Product Development Specialist

 

Smartish is seeking a detail-oriented and high-energy Product Development Specialist to play a vital role in our successful e-commerce company. You will serve as a contributing member of our small Product Development team and manage our new product project timelines for successful product launches.
 
In addition to the day-to-day management of project tasks with our division leaders and stakeholders, this position will be responsible for facilitating inter-department project communication, auditing and improving project efficiencies and prioritizing project duties as needed.
 
You will be working with a small team of fellow tech-savvy folk as you help propel our 13-year-old company into the next phase of exponential growth. This is an incredible opportunity for a motivated and all-in individual who is passionate about product development and who is skillful at managing multiple timelines and project tasks end-to-end with a collaborative and spirited team.

 

 

Identify Potential New Products

Research & identify new product ideas and design concepts

Help define product specifications & requirements

Think strategically and creatively to gather product and customer insights

Conduct product benchmarking and analyze data to develop new product concepts

Serve as active ProdDev contributing member wtih CEO & ProdDev Manager

Stay current with consumer packaged goods and mobile electronics industry trends

 

Product Viability

Price analysis - Provides financial and technical justification for product selection and definition.

Market analysis - Produces competitive analysis materials comparing product with its key competitors.

Customer analysis - Conducts market research and identifies and tracks market trends in our industry

Understand Smartish strategic and competitive position and deliver products that are recognized as best in class

Define detailed product requirements, scope, ship, measure features and use rapid cycles to iterate and learn

Develops and maintains a prioritized list of customer and market requirements for product

 

Coordinate New Product Development Process

Develop, track, manage, & communicate new product project plan, budget, and timelines

Create a project structure for team leads that includes timelines, project plans, tasks, team responsibilities and status reporting

Facilitate Inter-department project communication, including planning sessions/meetings

Work with division leads to procure adequate resources to achieve project objectives in planned time frames

Build trust and effective relationships with peers/cross-functional teams

 

Product Collaborator

Product issue management - act as problem solving lead for current and new products.

Conduct use-case and long-term tests of new and existing products

Gather feedback, track product success & share insights

 

Audit & Improve Product Development Efficiencies

Identify & create project KPIs to be measured as success criteria' provide regular reporting

Collect feedback from team members during and after project completion

Report on project success criteria results, metrics, and opportunities

Continuously improve existing new product development & project processes, tools, and workflows

 

Qualifications and Requirements (About You):

Experience in the Consumer Packaged Goods (CPG) industry and physical product development

Must be able to handle multiple projects while maintaining accuracy, detail, and timelines

General understanding of the product development process from concept through production

Highly Proficient in Microsoft Excel & Project planning tools

Strong analytical and data visualization skills

Strong problem-solving abilities - you can cut through the noise and laser focus on what really matters

Ability to maintain and improve our product development process

Ability to communicate clearly and succinctly with diverse communication styles on team

Ability to clearly articulate your thinking, process, challenge assumptions, and give and receive feedback

Keen ability to assess design ideas and communicate feedback concisely

Comfortable in a fast-pace, dynamic, startup-mentality environment

On-site, in-office, full time position, Austin residents preferred

Must like tacos

 

Preferred:

Interest in cell phone cases & mobile electronic accessories is a plus

Demonstrated support of company goals, values, and mission statement.

Experience with overseas manufacturing

Experience working in small/medium companies

3-5 years successfully leading and managing projects in fast-growing small-to-mid-sized businesses

2+ years of experience in product design management directly related to cell phone or tech accessories or other applicable product development

2+ years in consumer packaged goods product development and/or project management

3D solid modeling software experience helpful (Solidworks)

 
COMPENSATION:

Competitive salary based on experience

Paid Holidays + PTO

Health, Dental, Vision Benefits

Free phone cases & Smartish Stuff

 
Smartish Interview Sneak Peek:
We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.
 

20-30 minute pre-screen phone call

In-person 1-hour interview, tour of the office, meet the team

Mini homework assignment that demonstrates your skill sets required for this position

Final interview (if needed)

 
We personally review every application, and if we think there might be a fit, we’ll reach out via email within a couple of days to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.
 
To apply, please send your resume and cover letter to recruiting@smartish.com

 

MARKETING SIDEKICK

 

Smartish, the Austin-based brand that makes phone cases and stuff, is seeking an enthusiastic tech-savvy, details-matter, full-time Marketing Sidekick to serve as a catch-all and assist with daily marketing tasks. This in an entry-level position that will give you exposure to an e-commerce company while placing you in the mix of a highly collaborative and creative marketing team that produces national branding and marketing campaigns.

This is an incredible opportunity for marketing experience at an extremely successful startup. If you've wanted to break into the Amazon & DTC e-commerce marketing world and needed more experience, this is your chance to make it happen.

 

 

JOB RESPONSIBILITIES:

 

• Catch-all for marketing team tasks… support daily tasks and projects, as directed
• Marketing team scribe (creative battle sessions, documenting tasks and procedures)
• Own video/photo shoot set-up & coordination--prop gathering, supply ordering, featured projects
• Press kit/sample assembly & coordination
• Assist with social media activities as directed
• Assist with customer-facing marketing activities (social, email, web presence)
• Possible on-camera support (most likely as a hand model)
• Event preparation, support, and staffing
• Assist other marketing team members with asset creation and campaign execution
• Light work with proofreading
• Assist marketing director with marketing activities, brand growth initiatives

 

QUALIFICATIONS:

 

Entry-level position! Want to get amazing experience at a successful start-up while learning the ropes? (You've gotta start somewhere to get experience)
• Eye for detail with an inquisitive nature (ie, you think through things and get the details right)

• Exceptional organizational and time management skills, (it’s your jam to master tasks with efficiency and ownership)

• Hustler with a keen sense of urgency (you keep at it until the job is in your rear-view mirror)
• Impeccable follow through & independently motivated (because we are not babysitters)
• Clear communicator, reliable, strong writing skills (one of your hidden talents is taking notes)
• Quick learner with the ability to pivot quickly
• Tech savvy with multi-tasking skills
• Must like tacos & puppies
• Only Austin residents will be considered. This is NOT a remote position.

 

BONUS IF:
• You are an iPhone user
• You are a proofreading wizard
• You have a good sense of humor & enjoy writing

 

COMPENSATION:

 

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

 

TO APPLY:

 

Interested in joining our team as Marketing Sidekick?
• Please send an email to recruiting@smartish.com with subject line "Smartish Sidekick," a paragraph biography that tells us more about you and what interests you in this position and, of course, your resume.

PRINT/ORDER FULLFILLMENT SPECIALIST

 

Smartish, the phone cases and stuff company, is seeking a tech-savvy, and self-driven, full-time employee to fulfill customer orders and create printed products. You'll be working with a small team who shares these tasks and have exposure to many of the moving parts of the company.

This is an incredible opportunity to gain ground-level experience at an extremely successful startup. If you've wanted to break into the Amazon & DTC e-commerce world in the “CPG” (consumer packaged goods) space and needed more experience, this is your chance to make it happen.

 

JOB RESPONSIBILITIES:

 

Fulfill daily print and non-print product orders

Pick, pack, and prepare products for delivery

Manage/operate custom print projects using state-of-the-art printing equipment

Small parcel order processing (pick/pack shipments)

Create and edit clipping masks in Adobe Illustrator

Conduct printer maintenance and troubleshooting

Produce high quality print jobs according to customer specifications

Perform warehouse and inventory organization

Bring completed print jobs and customer orders to the post office as needed

Manipulate digital graphics and photos as needed

Maintain relationships with suppliers and manufacturers

Contribute to additional Operations Team projects as needed

 

QUALIFICATIONS:

 

• Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )

• Ability to follow detailed instructions (This starts with following the application instructions)

• Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

• Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)

• Wizardly-like skill of MS Excel (Scared of spreadsheets? You should probably look elsewhere)

• Excellent writing skills and articulate vocabulary

• Work well in a small team (We have to hang out with you every day, so don't be boring)

• Must like tacos

• Amazon selling platform experience is a plus

• Adobe Photoshop and Illustrator experience a plus

• Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)

 

COMPENSATION:

 

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

 

APPLY:

 

Please send us an email to recruiting@smartish.com with the Subject Line: "Print/Order Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.

 

CUSTOMER EXPERIENCE SPECIALIST

 

Smartish, the phone cases and stuff company, is seeking a tech-savvy, and self-driven, full-time employee to respond to customer inquiries, needs and feedback as well as support warranty and order fulfillment. You'll be working with a small team and have exposure to almost all the moving parts of the company.

This is an incredible opportunity for wuick job growth from the ground up at an extremely successful startup.

 

JOB RESPONSIBILITIES:

 

• Process Customer Service Inquiries and tickets

• Process Warranty Orders

• Small parcel order processing (pick/pack shipments)

• Respond in a timely manner to all customer inquiries related to products via email and phone

• Assist customers with product selection, orders, warranties, and delivery information

• Tactfully resolve customer challenges and claims

• Exercise independent judgement in accordance with company core values

• Expertly communicate with customers in a fun, but professional and on-brand tone

• Facilitate product returns, exchanges, and refunds

• Contribute to additional special projects as needed

 

QUALIFICATIONS:

 

• Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )

• Ability to follow detailed instructions (This starts with following the application instructions)

• Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

• Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)

• Excellent writing skills and articulate vocabulary

• Work well in a small team (We have to hang out with you every day, so don't be boring)

• Must like tacos

• Amazon selling platform experience is a plus

• Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)

 

COMPENSATION:

 

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

 

APPLY:

 

Please send us an email to recruiting@smartish.com with the Subject Line: "Smartish Customer Experience Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.

 

Unfortunately, there are no open positions at this time on the Smartish team.
However, feel free to email your resume to recruiting@smartish.com so you're on our radar!