Smartish is seeking a tenacious Operations Manager to play a massive role in our rapidly growing successful e-commerce business with start-up roots. You will provide proactive management and development of a small team that spans Customer Experience, Order Fulfillment/Printing, IT, and Supply Chain (7-person team; 5 direct reports).

 

In addition to the day-to-day management, this position will be responsible for managing to operational KPIs, continuous improvement of our operations, optimizing shipping and logistics, and supporting inventory management.

 

You will be working with a small team as you help propel our 15-year-old company into the next phase of exponential growth. This is an incredible opportunity for a motivated and all-in individual who is skillful at wrangling a diverse group of collaborative and fun individuals.

 

Core Accountabilities:

• LMA

• Manage to Operational KPI’s

• Continuous Improvement to Operations

• Optimize Shipping & Logistics

• Inventory Management

 

Lead & Manage Operational Divisions:

• Proactive management and development of Customer Service, Order Fulfillment/Printing, IT, and Supply Chain Divisions

• Hire team members and execute new hire on-boarding procedures

• Evaluate the efficiency and productivity of team members through pre-established job expectations and performance reviews

• Train and coach direct reports using feedback, goal-setting, and hands-on learning to promote personal and skills development

• Initiate appropriate team pay raises and disciplinary procedures for team members up to and including termination

• Ringleader of team morale

 

Manage to Operational KPIs:

• Create operational KPIs when and where needed

• Monitor and improve KPIs within customer service, on-demand printing, logistics, and order processing

• Create and manage to departmental budgets and financial objectives

• Setup systems and provide routine Q.A. checks/procedures to ensure quality and efficiency

 

Continuous improvement of operations:

• Identify operational inefficiencies then develop and execute plans for addressing them

• Regularly (re)analyze business processes in search of ways to streamline and simplify each

• Develop & improve capacity of team, reducing costs while increasing output

• Craft creative solutions to maximizing budget and resources

 

Optimize Shipping & Logistics:

• Manage inbound international freight, balancing cost vs speed

• Monitor outbound customer shipments for areas of cost reduction and improved efficiencies

• Maintain relationships and negotiate rates with shipping carriers

 

Inventory Management:

• Ensure ideal inventory levels are being maintained, minimizing both stock-outs and overstock waste

• Plan vendor production schedules and lead times to meet future inventory demands

• Drive enterprise inventory management initiatives to ensure accuracy across company supply chain

• Forecast new product launch inventory demand

 

Other Operation Duties:

•  Backfill positions, be available after-hours, and "jump in trenches" when necessary

  

Qualifications and Requirements (About You):

• 5+ years successfully leading and managing operational teams

• Tech-savvy - Strong Excel user (vlookups, index/match, pivots) & familiarity with project management tools (Wrike, Asana, etc...)

• Highly driven, self-motivated with a demonstrated track record of leading organizational change

• Well organized and structured thinker with an ability to complete analysis, build models, and oversee the analytical work of others

• Proven experience in challenging existing processes, developing unique solutions to problems, and managing multiple projects at one time

• Ability to communicate clearly and succinctly on executive level briefings

• Ability to process large datasets, identify trends, and initiate changes based on findings

• Experience creating KPIs, systems, and keen ability to meet/exceed department goals

• Comfortable with a lead role in a fast-paced, dynamic operating environment

• Experience orchestrating and optimizing hiring practices (i.e., sourcing, screening, hiring, on-boarding)

• Work well in a small team

• Must like tacos

• On-site, in-office, full-time position (Austin residents preferred)

 

Preferred qualifications:

• E-commerce experience - especially with Amazon & Shopify platforms

• Warehouse & inventory management - bonus if you have SkuVault experience

• Software project management experience

 

Compensation:

• Competitive salary based on experience

• Paid Holidays + PTO

• Health, Dental, Vision, FSA Benefits

• 401(k) w/employer match

• Paid covered parking in downtown

• Free phone cases & Smartish Stuff for you & your +1

 

Smartish Interview Sneak Peek:

We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.

• 20-30 minute pre-screen phone call

• 30-60 minute mini homework assignment that demonstrates your skill sets required for this position

• In-person 90 minute interview

• 2nd interview

• Final interview - tour of the office, meet the team

• Reference checks/background check

 

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

 

 

• Competitive salary based on experience

• Paid Holidays + PTO

• Health, Dental, Vision Benefits

• Free phone cases & Smartish Stuff

• 20-30 minute pre-screen phone call

• In-person 1-hour interview, tour of the office, meet the team

• Mini homework assignment that demonstrates your skill sets required for this position

• Final interview (if needed)

 

 

 

Smartish is seeking a performance-driven Amazon Marketplace Specialist in our rapidly growing business. This position will own our Amazon revenue plan and serve on our small (3-person) eComm growth team based in downtown Austin.

 

You'll own and support our Amazon PPC plans, listing optimizing, regularly A/B testing, staying on top of all the latest Amazon promotional tools, and hitting KPI targets like it's your job (because it is).

 

While Amazon is the focus of this position, you'll also be managing those "other" marketplaces such Walmart, eBay, Google, and Etsy. Executing & owning DTC Shopify growth and funnel strategies will also fall under this role.

 

We're pretty dang good at selling on Amazon, but you're going to take us to the next level. You'll have the tools and team at your disposal to do just that. Are you ready to take on one of the most challenging categories on Amazon? Show us what you got. 🗿

 

This is an incredible opportunity to grow with a successful, proven, and strong brand as we catapult ourselves into the next growth stage.

 

Core accountabilities:
Amazon PPC Plan
Amazon Promo Plan
Amazon Listing Optimization
“Other” Marketplace Sales
DTC Sales & Ad management

 

Amazon PPC Plan
•   Plan & optimize Amazon PPC campaigns; in collaboration with internal PPC team
•   Regular A/B testing of campaign copy, use hard data to inform changes
•   Maximize ad spend and TACOS via SaaS PPC tools
•   Optimize offsite-to-Amazon ads

Amazon Promo Plan
•   Stay on the leading edge of all things Amazon within both Vendor and Seller platforms (we sell on both!)
•   Plan/Optimize Amazon promotional tools: Best Deals, Lightning Deals, Coupons, Cross-Promotions, Sale Pricing, Bundles, etc
•   Maintain regular promo schedule to boost traffic, conversion rates, and ultimately organic search rank
•   Utilize promo tools to effectively clearance products before end-of-life

Amazon Listing Optimization
•   Regular A/B testing of Amazon listings, use hard data to inform changes
•   Hone strategies by dissecting sales & conversion reports
•   Utilize hard data to inform new product launch strategies; setting and meeting launch metrics by product

“Other” Marketplace Sales
•   All the stuff mentioned above about Amazon, but for the other little marketplaces such as Walmart, eBay, Etsy, etc.

Other Critical Duties
•   Manage & Optimize DTC website sales & ads
•   Manage ad/promo budget & online revenue KPI targets
•   Hone internal processes to scale digital sales process & results
•   Understand and stay up-to-date with everything within our “mobile tech accessory” ecosystem (competitors, industry landscape, Amazon marketplace changes, cross platform promotional dynamics)
•   Track & analyze data efficiently using 3rd party tools and your own custom-designed spreadsheets (familiarity with data analysis formulas, shortcuts, and macros are a plus)
•   Build up internal automation capabilities to proactively monitor & maintain listings & campaigns
•   Support inventory forecasting based on planned sales strategies

Qualifications and Requirements (About You):
•   Minimum of 2 years of experience successfully managing Amazon *vendor* and *seller* accounts
•   At least 2 years in digital marketing experience
•   Proficient at identifying trends in data, drawing conclusions and making actionable strategies
•   Strong experience with Excel as a tool to manage and analyze large amounts of data
•   Experience with website analytics and the ability to discern actionable insight from a variety of key data points found from off-Amazon historical performance
•   Experience with 3rd-party industry tools for Amazon
•   Experience optimizing Amazon product listings to increase conversion rate
•   Demonstrated project management skills and proven ability to deliver results in a fast-paced startup-like environment
•   Effective, concise communicator with the ability to pivot quickly
•   Highly organized with extreme attention to detail; on your watch, things don’t slip through the cracks
•   Works well in a small team
•   Must like tacos
•   In-office preferred/preference for Austin residents

 

Are we a fit for each other? Let's find out. We know resumes only tell a small part of your story.

•    30 minute pre-screen phone call

•    Mini homework assignment that demonstrates your skill sets required for this position

•    In-person 1-hour interview + tour of the office

•    Final interview (if needed)

 

 

Smartish is seeking a tech-savvy, self-driven, full-time IT Manager to maintain internal systems and manage future development. You will join our Austin, TX team to oversee external full-stack development teams, architect future systems, oversee IT infrastructure, and serve as high-level IT support for the company.

You'll be working with a small team of fellow tech-savvy folks and have exposure to all the moving parts of the company. This is an incredible opportunity to create an immediate impact at a fast-moving, extremely successful startup.

 

Note: This role is M-F business hours. No "on-call" outside of working hours. We work hard, but protect the balance in our lives.

 

Core Accountabilities:
•   Project Manage Development Teams
•   Design & Architect IT Systems
•   IT Systems & Infrastructure Management
•   Tier 2 Desktop Operations
•   Security and IT Audits

 

Project Manage Development Teams:
•   Manage external full-stack development teams. Scope projects, test systems, ensure focus & quality
•   Manage free-lance developers such as Shopify apps, UX, and ad-hoc needs
•   This is not a developer/coding position, but will manage dev teams and occasionally need to QC code quality

 

Design & Architect IT Systems:
•   Design and scope new systems and custom software to fit business needs
•   Proactively research and integrate new software and partners to improve company efficiency
•   Grow our infrastructure into more mature and stable systems

 

IT Systems & Infrastructure Management:
•   Trouble-shoot EDI and API integrations with business partners
•   Advanced IT systems management, such as Office365, Syncplicity, Wrike. Ensure efficient and secure usage.
•   Serve as go-to person to understand the constantly changing data access through Amazon APIs
•   Serve as go-to person to solve technical problems within interdependent IT systems

 

Tier 2 Desktop Operations:
•   Advanced trouble-shooting, beyond first-level helpdesk
•   Develop procurement specs for new computer hardware
•   Create and enforce some desktop policies to ensure team computers run smoothly
•   Provide ongoing IT training to staff

 

Security and IT Audits:
•   Scheduled audits of IT software and services, clean up as necessary
•   Conduct security audits and enforce security policies

 

Qualifications and Requirements (About You):
•   3+ years of IT systems management & development experience
•   1+ year of project management experience
•   1+ year working with non-corporate small businesses
•   Must be available for in-office in Austin, TX
•   Ability to comprehend business needs and research systems to fit those needs
•   Preferred experience with: Python, Amazon APIs, Inventory Systems, Enterprise Print Systems, GitHub
•   Highly organized, detail oriented, task minded, and self-motivated individual
•   Work well in a small team
•   Must like tacos
•   Note: This is role is M-F business hours. No "on-call" outside of working hours.

 

COMPENSATION:
•   Competitive salary based on experience
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   Paid covered parking in downtown Austin
•   Free phone cases & Smartish Stuff for you & your +1

 

Smartish Interview Sneak Peek:
We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.
•   20-30 minute pre-screen phone call
•   30 minute-1 hour - mini homework assignment that demonstrates your skill sets required for this position
•   In-person 90 minute interview
•   Final interview - tour of the office, meet the team
•   Reference checks/background check

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a couple of days to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly-caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

Smartish is on the lookout for a resourceful and analytical full-time on-site Business Systems Analyst to optimize our e-commerce business processes and operations. Located in Austin, TX, you will be a key player in guiding our internal systems toward future growth. Your role will involve collaborating with a small 2-4 person overseas/outsourced development team, tailoring systems architecture, enhancing IT infrastructure, and delivering top-tier support for business systems analysis within the company.

 

We need help improving and stabilizing our systems in regards to warehouse management, on-demand printing on phone cases, inventory analysis, measuring marketing data, etc. Linking these systems together and finding the best way to utilize technology to improve these systems is the key to success in this position. Which systems will increase the speed of shipment for a customer that wants a phone case with a picture of their dog on it? How can we best collect Amazon ad spend data on a new usb-c cable? These are the kinds of problems you will be tasked with solving.

 

In this role, you'll collaborate with a cohort of committed co-workers, gaining insights into every aspect of our dynamic and experienced small business. This is an incredible opportunity to create an immediate impact at a fast-moving, successful, boot-strapped small business that has been growing steadily for the past 14 years. We want people that want to make change.

 

Please note: This position operates during M-F business hours. There are no "on-call" duties outside of working hours. We strive for excellence while maintaining a healthy work-life balance.

 

Core Responsibilities:

·    Business Process Analysis & Optimization

·    System Requirements & Project Scoping

·    Business Systems & Infrastructure Oversight

·    Advanced Support for IT

 

Business Process Analysis & Optimization:

·    Liaise with business units to identify system needs, gather requirements, and streamline business processes.

·    Manage project timelines, deliverables, and resource allocation for system improvements.

·    Work with external teams to tailor business applications, including CRM, WMS, and other tools, to our specific needs.

 

System Requirements & Project Scoping:

·    Architect and define requirements for new systems and enhancements to support business functions.

·    Stay abreast of emerging technologies to foster continuous improvement and integration of cost-effective solutions.

·    Progress our infrastructure to support scalable, robust business systems.

 

Business Systems & Infrastructure Oversight:

·    Project Management of our small engineering team

·    Troubleshoot complex issues within business systems, including integrations and data flow.

·    Oversee and refine the use of business IT tools, ensuring optimized performance and security.

·    Become the expert on navigating and leveraging data through various business platforms and APIs.

 

Advanced Support for IT:

·    Provide second-level support, resolving complex issues beyond the initial helpdesk.

·    Develop specifications for procuring hardware.

·    Formulate and implement policies to ensure optimal operation of IT systems.

·    Facilitate IT training sessions to empower staff with up-to-date operational knowledge.

 

Qualifications and Requirements (About You):

·    Minimum 2 years in a business systems analysis or related role, with a strong understanding of systems management.

·    Minimum 1 year of project management experience, preferably in a software engineering environment.

·    Thorough understanding of the software development life cycle and demonstrated ability to communicate with both technical and non-technical partners.

·    Experience executing and coordinating scoping and requirements gathering activities specifically related to software development activities.

·    Keen ability to translate business requirements into system solutions.

·    Experience with business intelligence tools, data management, and API integrations.

·    Must be a highly organized, detail-oriented, and self-driven team player.

·    Eager to work in-office in Austin, TX & collaborate with our team to resolve issues.

 

Bonus Points:

·    Amazon Seller API knowledge (SP-API).

·    E-commerce operations experience.

·    Experience with On-Demand printing workflows.

·    QA/Scripting experience.

·    Some background in IT Helpdesk.

·    Experience with small business operations.

·    Working within EOS.

·    A penchant for tacos.

 

COMPENSATION:

·    Competitive salary based on experience

·    Paid Holidays + PTO

·    Health, Dental, Vision, FSA Benefits

·    Paid covered parking in downtown

·    Free phone cases & Smartish Stuff for you & your +1

·     

Smartish Interview Sneak Peek:

We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.

·    20-30 minute pre-screen phone call

·    30 minute-1 hour - mini homework assignment that demonstrates your skill sets required for this position

·    In-person 90 minute interview

·    Final interview - tour of the office, meet the team

·    Reference checks/background check

 

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a couple of days to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

 

Smartish makes every day life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly-caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

 

E-mail Recruiting@smartish.com with your resume and cover letter, and have the subject line as the position you're applying for.

 

The Print & Order Specialist plays a vital role in our rapidly growing successful independent e-commerce company. You will be working with a small team who shares these tasks and have exposure to many of the moving parts of the company.

This is an incredible opportunity to gain ground-level experience at an extremely successful startup. If you've wanted to break into the Amazon & DTC (direct to consumer) e-commerce world in the “CPG” (consumer packaged goods) space and needed more experience, this is your chance to make it happen.

 

Core Accountabilities:

·    Print/Pick/Pack Orders

·    Print & Ship FBA Items

·    Maintain Printers/Supplies

·    Maintain Accurate Inventory

·    Create/Update Clipping Masks

·    Receive "New" Condition Returns

 

Primary Responsibilities:

·    Print/Pack printed orders

·    Pick/Pack/Ship regular orders

·    New Sku Clipping Masks

·    Printer maintenance & troubleshooting

·    Pickup and ‘receive in’ inbound shipments

·    Dropoff shipments to USPS/UPS as needed

·    Organize Warehouse (tidy, clean, label)

·    Warehouse inventory

·    Restock warehouse bins

·    Process Returns (backup)

·    Special projects and side tasks

·    New team member training/support (as needed)

 

Qualifications and Requirements (About You):

·    Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )

·    Ability to follow detailed instructions (This starts with following the application instructions)

·    Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

·    Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)

·    Work well in a small team (We have to hang out with you every day, so don't be boring)

·    Must like tacos

·    Amazon selling platform experience is a plus

·    Adobe Photoshop and Illustrator experience a plus

·    Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)

 

Benefits:

·    Paid Holidays + PTO

·    Health, Dental, Vision, FSA Benefits

·    401(k) w/employer match

·    Paid covered parking in downtown

·    Free phone cases & stuff for you & your +1

 

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

 

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly-caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

 

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Print & Order Specialist". Add a brief explanation of what interests you in this position in the email contents, and your resume attached.

 

As the Marketing Specialist at Smartish, a 15-year-old independent e-commerce company renowned for our innovative design & manufacturing of mobile tech accessories, you will play a pivotal role in driving brand growth and engagement.

 

The Marketing Specialist plays a crucial role in supporting various marketing activities and ensuring the smooth execution of marketing campaigns. This position involves a range of responsibilities, including managing social media content, assisting with email campaigns, website maintenance, and coordinating photo and video projects. The Marketing Specialist will also provide essential support for customer-facing marketing activities, interact with social media followers, influencers and affiliates, own partner outreach, and collaborate on creative ideas for community engagement. This position offers an opportunity to learn and grow in a dynamic marketing environment while contributing to the company's marketing goals and objectives.

 

 

Core Accountabilities:

• Comunity Engagement
• Campaign Coordination
• Content Creation
• Website Maintenance
• Data Collecting & Reporting

 

Primary Responsibilities:

Social Media Management

• Plan, post and project manage all social content creation and initiatives
• Interact with Social media followers, foster & grow community

 

Community Engagement

• Manage & grow: brand fans on social, affiliates, influencers, press/media
• Build and manage media, influencer, and affiliate sample kits
• Manage partner outreach as well as maintain and nurture long-term relationships
• Scout, onboard, and work with outside affiliates, influencers and vendors to reach performance results, project timing, scope & KPIs
• Support press/media efforts, including tracking and archiving conversions

 

Campaign Coordination

• Work collaboratively with the Brand Manager and cross-functionally within Smartish to support development and execution of overall marketing strategy and company targets
• Develops, optimizes and oversees execution of digital marketing strategies across all touch points – such as social, promotional/sponsored/boosted advertising, affiliate campaigns, email campaigns, pop-up events, etc.
• Monitor campaign performance, analyze data and generate reports to evaluate the effectiveness of marketing initiatives
• Make data-driven recommendations for improvement

 

Content Creation

• Ensure all content is optimized for search engines and aligned with our brand voice and messaging
• Conduct thorough keyword research and analysis to identify opportunities for increasing organic search rankings and improve overall visibility
• Create compelling and measurable content that aligns with Smartish overall business strategy within approved content pillars
• Brainstorm new creative content strategies and executable ideas that reinforce brand identify, strengths, voice, preference, and profitability
• Plan, coordinate and execute photo and video shoots for brand asset creation
• Ability to write and edit copy in brand voice, quickly and efficiently

 

Website Maintenance

• Project manage Smartish website's development and maintenance
• Ensure website is visually appealing, user-friendly and optimized for SEO
• Oversee website performance, creating and carrying out new initiatives, upgrades and optimizations for functionality, online ordering success, reporting capabilities and overall effectiveness

 

Data Collecting & Reporting

• Determine and organize all reports necessary to track KPI's
• Keep all reports updated daily/weekly/monthly
• Set meetings with stakeholders to review reports
• Provide feedback and observations based on reports

 

Qualifications and Requirements (About You):

• Bachelor's degree in Marketing, Communications, or a related field
• 1-2 years experience in previous e-commerce marketing position
• Excellent written and verbal communication skills, with the ability to create engaging content tailored to different platforms and target audiences
• Exceptional organizational and time management skills; ability to multi-task and prioritize
• Demonstrated ability to think strategically, plan and manage projects to completion with minimal supervision
• Lives, breathes, and eats social media
• Cold outreaches aren't speed bumps for you (ie, you like to meet new partners and reach out to form new partnerships)
• Ability to be on camera, and represent the company at in-person events
• Eye for detail with an inquisitive nature
• Hustler with a keen sense of urgency (ability to meet deadlines in fast-paced environment)
• Impeccable follow through & independently motivated
• Clear communicator, reliable, strong writing skills
• Quick learner with the ability to pivot quickly and multi-tasking expert
• Only Austin residents will be considered. This is NOT a remote position

 

Bonus if:

• Experience with Klaviyo preferred but not required
• Amazon experience
• Experience in C.P.G., mobile tech, and/or start-up worlds

Smartish Interview Sneak Peek:

We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.

• 20-30 minute pre-screen phone call
• 30-60 minute mini homework assignment that demonstrates your skill sets required for this position
• In-person 90 minute interview
• Final interview - tour of the office, meet the team, reference checks/background check

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

 

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Marketing Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.

 

The Print & Order Specialist plays a vital role in our rapidly growing successful independent e-commerce company. You will be working with a small team who shares these tasks and have exposure to many of the moving parts of the company.
This is an incredible opportunity to gain ground-level experience at an extremely successful startup. If you've wanted to break into the Amazon & DTC (direct to consumer) e-commerce world in the “CPG” (consumer packaged goods) space and needed more experience, this is your chance to make it happen.

 

Core Accountabilities:
•   Print/Pick/Pack Orders
•   Print & Ship FBA Items
•   Maintain Printers/Supplies
•   Maintain Accurate Inventory
•   Create/Update Clipping Masks
•   Receive "New" Condition Returns
 
Primary Responsibilities:
•   Print/Pack printed orders
•   Pick/Pack/Ship regular orders
•   New Sku Clipping Masks
•   Printer maintenance & troubleshooting
•   Pickup and ‘receive in’ inbound shipments
•   Dropoff shipments to USPS/UPS as needed
•   Organize Warehouse (tidy, clean, label)
•   Warehouse inventory
•   Restock warehouse bins
•   Process Returns (backup)
•   Special projects and side tasks
•   New team member training/support (as needed)
 
Qualifications and Requirements (About You):
•   Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )
•   Ability to follow detailed instructions (This starts with following the application instructions)
•   Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)
•   Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)
•   Work well in a small team (We have to hang out with you every day, so don't be boring)
•   Must like tacos
•   Amazon selling platform experience is a plus
•   Adobe Photoshop and Illustrator experience a plus
•   Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)
 
 Benefits:
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   401(k) w/employer match
•   Paid covered parking in downtown
•   Free phone cases & stuff for you & your +1

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.
 
Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly-caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

 

Smartish is seeking an Executive Administrative Assistant who will anticipate, initiate, coordinate and follow-up on logistics required for the Integrator/C.O.O. and Visionary/CEO to perform at their highest capacity. Working closely with and reporting to the Integrator, this position ensures the most efficient use of Executive time on a daily basis. This is a key position to maintain effective and efficient workload for growth initiatives and business operations.

 

The Executive Administrative Assistant will also support the leadership team on special tasks and projects as needed. The position requires excellent interpersonal abilities, project coordination, flexibility, technology skills and will support all levels of our resilient, rapidly growing, and dynamic e-commerce organization.

 

Successful candidates provide detailed, high-level administrative support and have the ability to work well with all levels of internal team members, the Smartish community, clients, and vendors. Candidates should only apply if located in Austin as this is an in-office position.

 

Core Accountabilities:

• Administration Duties

• Office Management

• Meeting/Project Documentation & support

• HR Admin support

• Leadership task & project support

• Manage documents, files and contracts; arrange for printing/supply ordering

• Create presentations, communications, prepare reports and other business documents

• Safeguard sensitive information, exercise professional discernment, and maintain confidentiality

• Execute discrete projects of various topics and complexities as required

• On-going coordination with internal and external project collaborators

• Assist with correspondence and project reporting

Office Management

• Office management: order supplies, submit maintenance tickets, organizing shared areas

• Follow company communication procedures and guidelines

• Create S.O.Ps for review as necessary

Meeting/Project Documentation & support

• Manage meetings and scheduling; support prep and compile scorecard needs

• Make meeting and event arrangements; handle logistics of those arrangements

• Meeting/Project Documentation and support

HR Admin support

• Support Integrator with HR admin, initiatives and recruiting tasks

• Uphold all company standards, policies, business ethics codes and values

Leadership task & project support

• Provide support for special projects and strategic partnership

• Coordinate the execution of documents both internally and externally

• Assist Leadership team with administrative tasks and special projects as assigned

• Work collaboratively with other team members at all levels of the organization

• Participate in creation and maintenance of department procedures, building program and project checklists, etc.

Other duties and responsibilities as assigned.

• Lives and aligns with Smartish Core Values

• 2+ years as Executive Assistant or relevant experience

• Excellent interpersonal, project coordination, flexibility, and technology skills

• High degree of confidentiality, trustworthiness, reliability, and loyalty

• Ability to prioritize, be flexible, and meet business needs

• Strong analytical, time management, and organizational skills with attention to detail and follow-through

• Exceptional organizational, written, and verbal communication skills

• Ability to work in a dynamic, fast-paced environment and meet deadlines

• Technology savvy with proficiency in Microsoft Office, Wrike, Adobe, Microsoft Teams, etc.

• Focus on execution with high-quality standards

• Comfortable managing multiple assignments and deadlines

• Possess good judgment and discipline

• Takes initiative to propose solutions and improve processes

• Proactive, goal-oriented, results-driven, and self-motivated

• Enjoys tacos, dogs, and/or cats

• In-office position; Austin residents given preference.

• 2+ years in Admin Assistant role in a start-up like environment, small business or e-commerce company

• Substantial iPhone use - familiar/proficient with iPhone technology

• Interest in mobile tech accessories

 

Smartish, the phone cases and stuff company, is seeking a tech-savvy, and self-driven, full-time employee to respond to customer inquiries, needs and feedback as well as support warranty and order fulfillment. You'll be working with a small team and have exposure to almost all the moving parts of the company.

This is an incredible opportunity for wuick job growth from the ground up at an extremely successful startup.

 

JOB RESPONSIBILITIES:

 

• Process Customer Service Inquiries and tickets

• Process Warranty Orders

• Small parcel order processing (pick/pack shipments)

• Respond in a timely manner to all customer inquiries related to products via email and phone

• Assist customers with product selection, orders, warranties, and delivery information

• Tactfully resolve customer challenges and claims

• Exercise independent judgement in accordance with company core values

• Expertly communicate with customers in a fun, but professional and on-brand tone

• Facilitate product returns, exchanges, and refunds

• Contribute to additional special projects as needed

 

QUALIFICATIONS:

 

• Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )

• Ability to follow detailed instructions (This starts with following the application instructions)

• Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

• Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)

• Excellent writing skills and articulate vocabulary

• Work well in a small team (We have to hang out with you every day, so don't be boring)

• Must like tacos

• Amazon selling platform experience is a plus

• Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)

 

COMPENSATION:

 

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

 

APPLY:

 

Please send us an email to recruiting@smartish.com with the Subject Line: "Smartish Customer Experience Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.

 

 

Smartish is seeking a tenacious and performance-driven Head of Brand & Marketing to play a massive role in our rapidly growing successful start-up. You will own our online revenue plan and will lead our company's marketing efforts.

 

This position is responsible for leading the e-commerce marketing & brand support team, managing Amazon and other marketplaces, DTC sales strategies, while maintaining a cutting-edge knowledge and curiosity for digital marketing.

 

You will be working with a small team of fellow tech-savvy folk as you help propel our 15-year-old company into the next phase of exponential growth. This is an incredible opportunity for a motivated and all-in individual who has Amazon, CPG and digital marketing experience. Join our team in our downtown Austin office, right in the heart of the action

 

Core Accountabilities:
•   LMA
•   Marketing & Brand Identity Strategy
•   Amazon & DTC Sales Strategies
•   Owns Online Revenue Plan
•   Brand loyalty/Engagement & Strategy
 
Primary Responsibilities:
LMA
•   Lead, manage & hold accountable Marketing team
•   Direct creative team to develop on-brand creative assets across multiple digital channels that drive Sales
•   Deliver insights that inform their work
•   Develop internal processes for ongoing marketing management as the company scales
 
Owns Online Revenue Plan
•   Understand everything about the ecosystem in which our products are selling (e.g., competitor landscape, industry landscape, Amazon marketplace rule changes)
•   Manage a comprehensive marketing campaign calendar & marketing asset deliverables
•   Stay relevant-always on the lookout for new & unique promotional opportunities
•   Run branding & marketing initiatives end-to-end
•   Manage budget & report on KPIs

 

Manage Amazon & DTC Sales Strategies
•   Create/plan the operation and execution of our campaigns across all digital channels - Paid (Facebook/Instagram, Google, etc), Owned (Email, Social, website, Amazon), Earned (SEO)
•   Create, manage, & optimize Amazon PPC campaigns (with an external PPC vendor & internal e-comm support team members)
•   Regular A/B testing of Amazon listings and PPC campaigns, use concrete data to inform changes
•   Dissect sales & conversion reports to determine new opportunities and hone strategies
•   Stay on the cutting edge of all things Amazon marketing within both Vendor and Seller Central such as: Amazon Advertising, AMS, AMG, DSP, Best Deals, Lightning Deals, Coupons, Cross-Promotions, etc.
•   Track & analyze data efficiently using 3rd party tools and your own custom-designed spreadsheets (familiarity with data analysis formulas, shortcuts, and macros are a plus)
•   Build up internal automation capabilities to proactively monitor & maintain listings & campaigns
•   Support inventory forecasting based on planned sales strategies
•   Optimize website
•   Measure & analyze customer funnel performance, site clickstream data, conversion flow patterns
•   Map customer journeys & identify opportunities to create more seamless conversion flows
•   Build, plan, implement digital marketing strategy from ground level, grow Smartish brand fans/enthusiasts
•   Forecast sales performance & responsible for customer journey/experience
•   Prepare & manage digital marketing budget--track, measure ROI & KPI
•   Oversee & develop Affiliate/Influencer marketing
•   Get them on our audience lists and optimize flows and broadcasts to connect and convert
•   Build sms program & lists
•   Develop & monitor new strategies to accelerate growth, engagement, and retention of our customers
•   Ad campaigns/sales strategies for product launch execution & on-going sales
 
Brand loyalty & Engagement
•   Plan & manage annual, quarterly, monthly marketing campaigns, launches & initiatives
•   Lead & manage brand collaborations
•   Direct in-house creative team and lead development of creative assets
•   Plan & manage social media
•   Design programs to acquire & gwo customer/audience lists
•   Manage Media & PR strategy; incorporate it into brand positioning
•   Turn current Amazon customers into super fans
•   Create Smartish community of super fans; create strong engagement and brand loyalty

Qualifications and Requirements (About You):
•   Proven experience in brand management, preferably in a consumer product or tech accessory
industry
•   A strong understanding of brand strategy, identity, and loyalty development
•   Proficiency in creating and executing comprehensive marketing strategies
•   Ability to plan and manage marketing campaigns, launches, and initiatives
•   Experience in leading and directing an in-house creative team
•   Capable of developing creative assets, including graphics and videos
•   Track record of effectively managing marketing budgets and achieving KPI targets
•   Experience in generating and tracking sales from marketing campaigns using attribution links and
•   analyzing campaign data to determine best practices
•   Strong understanding of social media strategy and experience overseeing influencer and affiliate
•   marketing
•   Ability to ensure consistent brand voice across all content and visuals
•   Lead product packaging and insert strategy to reinforce brand identity
•   Collaborate with product development teams to inform product features, colors, prints, and style
•   trends
•   Manage customer feedback systems to gather insights for product development
•   Stay up to date with industry trends, competitors, Amazon marketplace changes, and social
•   platform policies within the mobile tech accessory ecosystem
•   Design customer acquisition and engagement programs, including audience list growth and
•   cross-promotional strategies
•   Set and meet KPI metrics for loyalty and engagement
•   Experience in managing in-person community events, such as pop-ups and industry conferences like SXSW
•   Strong communication and leadership skills to effectively lead brand collaborations and cross functional teams
•   A bachelor’s degree in marketing, business, or a related field is preferred but not mandatory

 Benefits:
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   401(k) w/employer match
•   Paid covered parking in downtown
•   Free phone cases & stuff for you & your +1

 

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.
 
Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

 

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Head of Brand & Marketing". Add a brief explanation of what interests you in this position in the email contents, and your resume attached.

 

Smartish is seeking a seasoned Product Development Manager to join our team in Austin, Texas. We're a 15-year-old mobile tech accessories and e-commerce company with a focus on developing clever products that solve unexpected needs. This role plays a pivotal role in driving the research, development, launch, and lifecycle management of our product portfolio. A successful candidate will lead, manage, and hold accountable Product Dev team as well as collaborate with our cross-functional teams to deliver innovative solutions that meet market demands.

 

Core Accountabilities:
•   LMA
•   Market Research & Analysis
•   Roadmap Planning
•   Concept Development
•   Iterative Product Design
•   Lifecycle Management
•   Quality Assurance & Compliance

 

L.M.A.:
•   Lead, manage & hold accountable the product development specialist & 3D modeler.
•   Oversee & manage product launch process.
•   Serve as an active member of Leadership team.

 

Market Research & Analysis:
•   Conduct in-depth market research & analysis to identify trends, competitive landscapes, and customer preferences.
•   Utilize market insights to inform strategic decisions, product positioning, and enhance the Smartish market presence.
•   Serve as product pricing project manager

 

Roadmap Planning (Product Strategy):
•   Develop and manage a comprehensive product roadmap aligned with Smartish's business objectives.
•   Collaborate with cross-functional teams to set clear milestones, timelines, and priorities for product development.

 

Concept Development:
•   Lead and actively participate in the ideation and concept development phase of new mobile tech accessories and phone cases.
•   Work closely with design and engineering teams to translate concepts into actionable product plans.

 

Iterative Product Design:
•   Drive the iterative product design process, ensuring a balance between innovation, functionality & user experience.
•   Collaborate closely with the design team and utilize customer feedback to refine & enhance product designs.

 

Lifecycle Management:
•   Manage the entire product lifecycle, from conception through development to end-of-life decisions.
•   Implement effective launch & post-launch strategies, collaborating with marketing teams for successful product introductions.

 

Quality Assurance & Compliance:
•   Establish & enforce rigorous quality standards, ensuring product compliance with industry regulations and certifications.
•   Implement and oversee quality assurance protocols to minimize defects and enhance customer satisfaction.

 

Qualifications:
•   Bachelor’s degree in business, Marketing, or a related field.
•   5+ years of experience in product development of physical goods; mobile tech accessories or consumer electronics industry a plus.
•   Proven experience leading cross-functional teams and managing direct reports.
•   Strong analytical skills with a focus on market trends and consumer behavior.
•   Understanding of Entrepreneurial Operating System (E.O.S.) principles.
•   Familiarity with Amazon and phone case/mobile tech accessories preferred.
•   Excellent understanding of product life cycle management and product strategy.
•   Experience in iterative product design and concept development.
•   Thorough knowledge of quality assurance processes and compliance standards.
•   Exceptional communication, collaboration, and project management skills.
•   Budget management and financial analysis experience.
•   Familiarity with overseeing overseas vendor manufacturing partnerships and/or collaborating with overseas partners.
•   Ability to thrive in a fast-paced, dynamic environment.

 Benefits:
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   401(k) w/employer match
•   Paid covered parking in downtown
•   Free phone cases & stuff for you & your +1

 

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.
 
Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

 

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Product Development Manager". Add a brief explanation of what interests you in this position in the email contents, and your resume attached.

Smartish is seeking a tenacious Operations Manager to play a massive role in our rapidly growing successful e-commerce business with start-up roots. You will provide proactive management and development of a small team that spans Customer Experience, Order Fulfillment/Printing, IT, and Supply Chain (7-person team; 5 direct reports).

 

In addition to the day-to-day management, this position will be responsible for managing to operational KPIs, continuous improvement of our operations, optimizing shipping and logistics, and supporting inventory management.

 

You will be working with a small team as you help propel our 15-year-old company into the next phase of exponential growth. This is an incredible opportunity for a motivated and all-in individual who is skillful at wrangling a diverse group of collaborative and fun individuals.

 

Core Accountabilities:

• LMA

• Manage to Operational KPI’s

• Continuous Improvement to Operations

• Optimize Shipping & Logistics

• Inventory Management

 

Lead & Manage Operational Divisions:

• Proactive management and development of Customer Service, Order Fulfillment/Printing, IT, and Supply Chain Divisions

• Hire team members and execute new hire on-boarding procedures

• Evaluate the efficiency and productivity of team members through pre-established job expectations and performance reviews

• Train and coach direct reports using feedback, goal-setting, and hands-on learning to promote personal and skills development

• Initiate appropriate team pay raises and disciplinary procedures for team members up to and including termination

• Ringleader of team morale

 

Manage to Operational KPIs:

• Create operational KPIs when and where needed

• Monitor and improve KPIs within customer service, on-demand printing, logistics, and order processing

• Create and manage to departmental budgets and financial objectives

• Setup systems and provide routine Q.A. checks/procedures to ensure quality and efficiency

 

Continuous improvement of operations:

• Identify operational inefficiencies then develop and execute plans for addressing them

• Regularly (re)analyze business processes in search of ways to streamline and simplify each

• Develop & improve capacity of team, reducing costs while increasing output

• Craft creative solutions to maximizing budget and resources

 

Optimize Shipping & Logistics:

• Manage inbound international freight, balancing cost vs speed

• Monitor outbound customer shipments for areas of cost reduction and improved efficiencies

• Maintain relationships and negotiate rates with shipping carriers

 

Inventory Management:

• Ensure ideal inventory levels are being maintained, minimizing both stock-outs and overstock waste

• Plan vendor production schedules and lead times to meet future inventory demands

• Drive enterprise inventory management initiatives to ensure accuracy across company supply chain

• Forecast new product launch inventory demand

 

Other Operation Duties:

•  Backfill positions, be available after-hours, and "jump in trenches" when necessary

  

Qualifications and Requirements (About You):

• 5+ years successfully leading and managing operational teams

• Tech-savvy - Strong Excel user (vlookups, index/match, pivots) & familiarity with project management tools (Wrike, Asana, etc...)

• Highly driven, self-motivated with a demonstrated track record of leading organizational change

• Well organized and structured thinker with an ability to complete analysis, build models, and oversee the analytical work of others

• Proven experience in challenging existing processes, developing unique solutions to problems, and managing multiple projects at one time

• Ability to communicate clearly and succinctly on executive level briefings

• Ability to process large datasets, identify trends, and initiate changes based on findings

• Experience creating KPIs, systems, and keen ability to meet/exceed department goals

• Comfortable with a lead role in a fast-paced, dynamic operating environment

• Experience orchestrating and optimizing hiring practices (i.e., sourcing, screening, hiring, on-boarding)

• Work well in a small team

• Must like tacos

• On-site, in-office, full-time position (Austin residents preferred)

 

Preferred qualifications:

• E-commerce experience - especially with Amazon & Shopify platforms

• Warehouse & inventory management - bonus if you have SkuVault experience

• Software project management experience

 

Compensation:

• Competitive salary based on experience

• Paid Holidays + PTO

• Health, Dental, Vision, FSA Benefits

• 401(k) w/employer match

• Paid covered parking in downtown

• Free phone cases & Smartish Stuff for you & your +1

 

Smartish Interview Sneak Peek:

We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.

• 20-30 minute pre-screen phone call

• 30-60 minute mini homework assignment that demonstrates your skill sets required for this position

• In-person 90 minute interview

• 2nd interview

• Final interview - tour of the office, meet the team

• Reference checks/background check

 

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

 

 

• Competitive salary based on experience

• Paid Holidays + PTO

• Health, Dental, Vision Benefits

• Free phone cases & Smartish Stuff

• 20-30 minute pre-screen phone call

• In-person 1-hour interview, tour of the office, meet the team

• Mini homework assignment that demonstrates your skill sets required for this position

• Final interview (if needed)

 

 

 

 

 

Smartish is seeking a performance-driven Amazon Marketplace Specialist in our rapidly growing business. This position will own our Amazon revenue plan and serve on our small (3-person) eComm growth team based in downtown Austin.

 

You'll own and support our Amazon PPC plans, listing optimizing, regularly A/B testing, staying on top of all the latest Amazon promotional tools, and hitting KPI targets like it's your job (because it is).

 

While Amazon is the focus of this position, you'll also be managing those "other" marketplaces such Walmart, eBay, Google, and Etsy. Executing & owning DTC Shopify growth and funnel strategies will also fall under this role.

 

We're pretty dang good at selling on Amazon, but you're going to take us to the next level. You'll have the tools and team at your disposal to do just that. Are you ready to take on one of the most challenging categories on Amazon? Show us what you got. 🗿

 

This is an incredible opportunity to grow with a successful, proven, and strong brand as we catapult ourselves into the next growth stage.

 

Core accountabilities:
Amazon PPC Plan
Amazon Promo Plan
Amazon Listing Optimization
“Other” Marketplace Sales
DTC Sales & Ad management

 

Amazon PPC Plan
•   Plan & optimize Amazon PPC campaigns; in collaboration with internal PPC team
•   Regular A/B testing of campaign copy, use hard data to inform changes
•   Maximize ad spend and TACOS via SaaS PPC tools
•   Optimize offsite-to-Amazon ads

Amazon Promo Plan
•   Stay on the leading edge of all things Amazon within both Vendor and Seller platforms (we sell on both!)
•   Plan/Optimize Amazon promotional tools: Best Deals, Lightning Deals, Coupons, Cross-Promotions, Sale Pricing, Bundles, etc
•   Maintain regular promo schedule to boost traffic, conversion rates, and ultimately organic search rank
•   Utilize promo tools to effectively clearance products before end-of-life

Amazon Listing Optimization
•   Regular A/B testing of Amazon listings, use hard data to inform changes
•   Hone strategies by dissecting sales & conversion reports
•   Utilize hard data to inform new product launch strategies; setting and meeting launch metrics by product

“Other” Marketplace Sales
•   All the stuff mentioned above about Amazon, but for the other little marketplaces such as Walmart, eBay, Etsy, etc.

Other Critical Duties
•   Manage & Optimize DTC website sales & ads
•   Manage ad/promo budget & online revenue KPI targets
•   Hone internal processes to scale digital sales process & results
•   Understand and stay up-to-date with everything within our “mobile tech accessory” ecosystem (competitors, industry landscape, Amazon marketplace changes, cross platform promotional dynamics)
•   Track & analyze data efficiently using 3rd party tools and your own custom-designed spreadsheets (familiarity with data analysis formulas, shortcuts, and macros are a plus)
•   Build up internal automation capabilities to proactively monitor & maintain listings & campaigns
•   Support inventory forecasting based on planned sales strategies

Qualifications and Requirements (About You):
•   Minimum of 2 years of experience successfully managing Amazon *vendor* and *seller* accounts
•   At least 2 years in digital marketing experience
•   Proficient at identifying trends in data, drawing conclusions and making actionable strategies
•   Strong experience with Excel as a tool to manage and analyze large amounts of data
•   Experience with website analytics and the ability to discern actionable insight from a variety of key data points found from off-Amazon historical performance
•   Experience with 3rd-party industry tools for Amazon
•   Experience optimizing Amazon product listings to increase conversion rate
•   Demonstrated project management skills and proven ability to deliver results in a fast-paced startup-like environment
•   Effective, concise communicator with the ability to pivot quickly
•   Highly organized with extreme attention to detail; on your watch, things don’t slip through the cracks
•   Works well in a small team
•   Must like tacos
•   In-office preferred/preference for Austin residents

 

Are we a fit for each other? Let's find out. We know resumes only tell a small part of your story.

•    30 minute pre-screen phone call

•    Mini homework assignment that demonstrates your skill sets required for this position

•    In-person 1-hour interview + tour of the office

•    Final interview (if needed)

 

 

Smartish is seeking a tech-savvy, self-driven, full-time IT Manager to maintain internal systems and manage future development. You will join our Austin, TX team to oversee external full-stack development teams, architect future systems, oversee IT infrastructure, and serve as high-level IT support for the company.

You'll be working with a small team of fellow tech-savvy folks and have exposure to all the moving parts of the company. This is an incredible opportunity to create an immediate impact at a fast-moving, extremely successful startup.

 

Note: This role is M-F business hours. No "on-call" outside of working hours. We work hard, but protect the balance in our lives.

 

Core Accountabilities:
•   Project Manage Development Teams
•   Design & Architect IT Systems
•   IT Systems & Infrastructure Management
•   Tier 2 Desktop Operations
•   Security and IT Audits

 

Project Manage Development Teams:
•   Manage external full-stack development teams. Scope projects, test systems, ensure focus & quality
•   Manage free-lance developers such as Shopify apps, UX, and ad-hoc needs
•   This is not a developer/coding position, but will manage dev teams and occasionally need to QC code quality

 

Design & Architect IT Systems:
•   Design and scope new systems and custom software to fit business needs
•   Proactively research and integrate new software and partners to improve company efficiency
•   Grow our infrastructure into more mature and stable systems

 

IT Systems & Infrastructure Management:
•   Trouble-shoot EDI and API integrations with business partners
•   Advanced IT systems management, such as Office365, Syncplicity, Wrike. Ensure efficient and secure usage.
•   Serve as go-to person to understand the constantly changing data access through Amazon APIs
•   Serve as go-to person to solve technical problems within interdependent IT systems

 

Tier 2 Desktop Operations:
•   Advanced trouble-shooting, beyond first-level helpdesk
•   Develop procurement specs for new computer hardware
•   Create and enforce some desktop policies to ensure team computers run smoothly
•   Provide ongoing IT training to staff

 

Security and IT Audits:
•   Scheduled audits of IT software and services, clean up as necessary
•   Conduct security audits and enforce security policies

 

Qualifications and Requirements (About You):
•   3+ years of IT systems management & development experience
•   1+ year of project management experience
•   1+ year working with non-corporate small businesses
•   Must be available for in-office in Austin, TX
•   Ability to comprehend business needs and research systems to fit those needs
•   Preferred experience with: Python, Amazon APIs, Inventory Systems, Enterprise Print Systems, GitHub
•   Highly organized, detail oriented, task minded, and self-motivated individual
•   Work well in a small team
•   Must like tacos
•   Note: This is role is M-F business hours. No "on-call" outside of working hours.

 

COMPENSATION:
•   Competitive salary based on experience
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   Paid covered parking in downtown Austin
•   Free phone cases & Smartish Stuff for you & your +1

 

Smartish Interview Sneak Peek:
We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.
•   20-30 minute pre-screen phone call
•   30 minute-1 hour - mini homework assignment that demonstrates your skill sets required for this position
•   In-person 90 minute interview
•   Final interview - tour of the office, meet the team
•   Reference checks/background check

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a couple of days to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly-caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

Smartish is on the lookout for a resourceful and analytical full-time on-site Business Systems Analyst to optimize our e-commerce business processes and operations. Located in Austin, TX, you will be a key player in guiding our internal systems toward future growth. Your role will involve collaborating with a small 2-4 person overseas/outsourced development team, tailoring systems architecture, enhancing IT infrastructure, and delivering top-tier support for business systems analysis within the company.

 

We need help improving and stabilizing our systems in regards to warehouse management, on-demand printing on phone cases, inventory analysis, measuring marketing data, etc. Linking these systems together and finding the best way to utilize technology to improve these systems is the key to success in this position. Which systems will increase the speed of shipment for a customer that wants a phone case with a picture of their dog on it? How can we best collect Amazon ad spend data on a new usb-c cable? These are the kinds of problems you will be tasked with solving.

 

In this role, you'll collaborate with a cohort of committed co-workers, gaining insights into every aspect of our dynamic and experienced small business. This is an incredible opportunity to create an immediate impact at a fast-moving, successful, boot-strapped small business that has been growing steadily for the past 14 years. We want people that want to make change.

 

Please note: This position operates during M-F business hours. There are no "on-call" duties outside of working hours. We strive for excellence while maintaining a healthy work-life balance.

 

Core Responsibilities:

·    Business Process Analysis & Optimization

·    System Requirements & Project Scoping

·    Business Systems & Infrastructure Oversight

·    Advanced Support for IT

 

Business Process Analysis & Optimization:

·    Liaise with business units to identify system needs, gather requirements, and streamline business processes.

·    Manage project timelines, deliverables, and resource allocation for system improvements.

·    Work with external teams to tailor business applications, including CRM, WMS, and other tools, to our specific needs.

 

System Requirements & Project Scoping:

·    Architect and define requirements for new systems and enhancements to support business functions.

·    Stay abreast of emerging technologies to foster continuous improvement and integration of cost-effective solutions.

·    Progress our infrastructure to support scalable, robust business systems.

 

Business Systems & Infrastructure Oversight:

·    Project Management of our small engineering team

·    Troubleshoot complex issues within business systems, including integrations and data flow.

·    Oversee and refine the use of business IT tools, ensuring optimized performance and security.

·    Become the expert on navigating and leveraging data through various business platforms and APIs.

 

Advanced Support for IT:

·    Provide second-level support, resolving complex issues beyond the initial helpdesk.

·    Develop specifications for procuring hardware.

·    Formulate and implement policies to ensure optimal operation of IT systems.

·    Facilitate IT training sessions to empower staff with up-to-date operational knowledge.

 

Qualifications and Requirements (About You):

·    Minimum 2 years in a business systems analysis or related role, with a strong understanding of systems management.

·    Minimum 1 year of project management experience, preferably in a software engineering environment.

·    Thorough understanding of the software development life cycle and demonstrated ability to communicate with both technical and non-technical partners.

·    Experience executing and coordinating scoping and requirements gathering activities specifically related to software development activities.

·    Keen ability to translate business requirements into system solutions.

·    Experience with business intelligence tools, data management, and API integrations.

·    Must be a highly organized, detail-oriented, and self-driven team player.

·    Eager to work in-office in Austin, TX & collaborate with our team to resolve issues.

 

Bonus Points:

·    Amazon Seller API knowledge (SP-API).

·    E-commerce operations experience.

·    Experience with On-Demand printing workflows.

·    QA/Scripting experience.

·    Some background in IT Helpdesk.

·    Experience with small business operations.

·    Working within EOS.

·    A penchant for tacos.

 

COMPENSATION:

·    Competitive salary based on experience

·    Paid Holidays + PTO

·    Health, Dental, Vision, FSA Benefits

·    Paid covered parking in downtown

·    Free phone cases & Smartish Stuff for you & your +1

·     

Smartish Interview Sneak Peek:

We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.

·    20-30 minute pre-screen phone call

·    30 minute-1 hour - mini homework assignment that demonstrates your skill sets required for this position

·    In-person 90 minute interview

·    Final interview - tour of the office, meet the team

·    Reference checks/background check

 

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a couple of days to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

 

Smartish makes every day life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly-caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

 

E-mail Recruiting@smartish.com with your resume and cover letter, and have the subject line as the position you're applying for.

 

As the Marketing Specialist at Smartish, a 15-year-old independent e-commerce company renowned for our innovative design & manufacturing of mobile tech accessories, you will play a pivotal role in driving brand growth and engagement.

 

The Marketing Specialist plays a crucial role in supporting various marketing activities and ensuring the smooth execution of marketing campaigns. This position involves a range of responsibilities, including managing social media content, assisting with email campaigns, website maintenance, and coordinating photo and video projects. The Marketing Specialist will also provide essential support for customer-facing marketing activities, interact with social media followers, influencers and affiliates, own partner outreach, and collaborate on creative ideas for community engagement. This position offers an opportunity to learn and grow in a dynamic marketing environment while contributing to the company's marketing goals and objectives.

 

 

Core Accountabilities:

• Comunity Engagement
• Campaign Coordination
• Content Creation
• Website Maintenance
• Data Collecting & Reporting

 

Primary Responsibilities:

Social Media Management

• Plan, post and project manage all social content creation and initiatives
• Interact with Social media followers, foster & grow community

 

Community Engagement

• Manage & grow: brand fans on social, affiliates, influencers, press/media
• Build and manage media, influencer, and affiliate sample kits
• Manage partner outreach as well as maintain and nurture long-term relationships
• Scout, onboard, and work with outside affiliates, influencers and vendors to reach performance results, project timing, scope & KPIs
• Support press/media efforts, including tracking and archiving conversions

 

Campaign Coordination

• Work collaboratively with the Brand Manager and cross-functionally within Smartish to support development and execution of overall marketing strategy and company targets
• Develops, optimizes and oversees execution of digital marketing strategies across all touch points – such as social, promotional/sponsored/boosted advertising, affiliate campaigns, email campaigns, pop-up events, etc.
• Monitor campaign performance, analyze data and generate reports to evaluate the effectiveness of marketing initiatives
• Make data-driven recommendations for improvement

 

Content Creation

• Ensure all content is optimized for search engines and aligned with our brand voice and messaging
• Conduct thorough keyword research and analysis to identify opportunities for increasing organic search rankings and improve overall visibility
• Create compelling and measurable content that aligns with Smartish overall business strategy within approved content pillars
• Brainstorm new creative content strategies and executable ideas that reinforce brand identify, strengths, voice, preference, and profitability
• Plan, coordinate and execute photo and video shoots for brand asset creation
• Ability to write and edit copy in brand voice, quickly and efficiently

 

Website Maintenance

• Project manage Smartish website's development and maintenance
• Ensure website is visually appealing, user-friendly and optimized for SEO
• Oversee website performance, creating and carrying out new initiatives, upgrades and optimizations for functionality, online ordering success, reporting capabilities and overall effectiveness

 

Data Collecting & Reporting

• Determine and organize all reports necessary to track KPI's
• Keep all reports updated daily/weekly/monthly
• Set meetings with stakeholders to review reports
• Provide feedback and observations based on reports

 

Qualifications and Requirements (About You):

• Bachelor's degree in Marketing, Communications, or a related field
• 1-2 years experience in previous e-commerce marketing position
• Excellent written and verbal communication skills, with the ability to create engaging content tailored to different platforms and target audiences
• Exceptional organizational and time management skills; ability to multi-task and prioritize
• Demonstrated ability to think strategically, plan and manage projects to completion with minimal supervision
• Lives, breathes, and eats social media
• Cold outreaches aren't speed bumps for you (ie, you like to meet new partners and reach out to form new partnerships)
• Ability to be on camera, and represent the company at in-person events
• Eye for detail with an inquisitive nature
• Hustler with a keen sense of urgency (ability to meet deadlines in fast-paced environment)
• Impeccable follow through & independently motivated
• Clear communicator, reliable, strong writing skills
• Quick learner with the ability to pivot quickly and multi-tasking expert
• Only Austin residents will be considered. This is NOT a remote position

 

Bonus if:

• Experience with Klaviyo preferred but not required
• Amazon experience
• Experience in C.P.G., mobile tech, and/or start-up worlds

Smartish Interview Sneak Peek:

We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.

• 20-30 minute pre-screen phone call
• 30-60 minute mini homework assignment that demonstrates your skill sets required for this position
• In-person 90 minute interview
• Final interview - tour of the office, meet the team, reference checks/background check

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

 

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Marketing Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.

 

The Print & Order Specialist plays a vital role in our rapidly growing successful independent e-commerce company. You will be working with a small team who shares these tasks and have exposure to many of the moving parts of the company.
This is an incredible opportunity to gain ground-level experience at an extremely successful startup. If you've wanted to break into the Amazon & DTC (direct to consumer) e-commerce world in the “CPG” (consumer packaged goods) space and needed more experience, this is your chance to make it happen.

 

Core Accountabilities:
•   Print/Pick/Pack Orders
•   Print & Ship FBA Items
•   Maintain Printers/Supplies
•   Maintain Accurate Inventory
•   Create/Update Clipping Masks
•   Receive "New" Condition Returns
 
Primary Responsibilities:
•   Print/Pack printed orders
•   Pick/Pack/Ship regular orders
•   New Sku Clipping Masks
•   Printer maintenance & troubleshooting
•   Pickup and ‘receive in’ inbound shipments
•   Dropoff shipments to USPS/UPS as needed
•   Organize Warehouse (tidy, clean, label)
•   Warehouse inventory
•   Restock warehouse bins
•   Process Returns (backup)
•   Special projects and side tasks
•   New team member training/support (as needed)
 
Qualifications and Requirements (About You):
•   Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )
•   Ability to follow detailed instructions (This starts with following the application instructions)
•   Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)
•   Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)
•   Work well in a small team (We have to hang out with you every day, so don't be boring)
•   Must like tacos
•   Amazon selling platform experience is a plus
•   Adobe Photoshop and Illustrator experience a plus
•   Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)
 
 Benefits:
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   401(k) w/employer match
•   Paid covered parking in downtown
•   Free phone cases & stuff for you & your +1

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.
 
Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly-caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

 

Smartish is seeking an Executive Administrative Assistant who will anticipate, initiate, coordinate and follow-up on logistics required for the Integrator/C.O.O. and Visionary/CEO to perform at their highest capacity. Working closely with and reporting to the Integrator, this position ensures the most efficient use of Executive time on a daily basis. This is a key position to maintain effective and efficient workload for growth initiatives and business operations.

 

The Executive Administrative Assistant will also support the leadership team on special tasks and projects as needed. The position requires excellent interpersonal abilities, project coordination, flexibility, technology skills and will support all levels of our resilient, rapidly growing, and dynamic e-commerce organization.

 

Successful candidates provide detailed, high-level administrative support and have the ability to work well with all levels of internal team members, the Smartish community, clients, and vendors. Candidates should only apply if located in Austin as this is an in-office position.

 

Core Accountabilities:

• Administration Duties

• Office Management

• Meeting/Project Documentation & support

• HR Admin support

• Leadership task & project support

• Manage documents, files and contracts; arrange for printing/supply ordering

• Create presentations, communications, prepare reports and other business documents

• Safeguard sensitive information, exercise professional discernment, and maintain confidentiality

• Execute discrete projects of various topics and complexities as required

• On-going coordination with internal and external project collaborators

• Assist with correspondence and project reporting

Office Management

• Office management: order supplies, submit maintenance tickets, organizing shared areas

• Follow company communication procedures and guidelines

• Create S.O.Ps for review as necessary

Meeting/Project Documentation & support

• Manage meetings and scheduling; support prep and compile scorecard needs

• Make meeting and event arrangements; handle logistics of those arrangements

• Meeting/Project Documentation and support

HR Admin support

• Support Integrator with HR admin, initiatives and recruiting tasks

• Uphold all company standards, policies, business ethics codes and values

Leadership task & project support

• Provide support for special projects and strategic partnership

• Coordinate the execution of documents both internally and externally

• Assist Leadership team with administrative tasks and special projects as assigned

• Work collaboratively with other team members at all levels of the organization

• Participate in creation and maintenance of department procedures, building program and project checklists, etc.

Other duties and responsibilities as assigned.

• Lives and aligns with Smartish Core Values

• 2+ years as Executive Assistant or relevant experience

• Excellent interpersonal, project coordination, flexibility, and technology skills

• High degree of confidentiality, trustworthiness, reliability, and loyalty

• Ability to prioritize, be flexible, and meet business needs

• Strong analytical, time management, and organizational skills with attention to detail and follow-through

• Exceptional organizational, written, and verbal communication skills

• Ability to work in a dynamic, fast-paced environment and meet deadlines

• Technology savvy with proficiency in Microsoft Office, Wrike, Adobe, Microsoft Teams, etc.

• Focus on execution with high-quality standards

• Comfortable managing multiple assignments and deadlines

• Possess good judgment and discipline

• Takes initiative to propose solutions and improve processes

• Proactive, goal-oriented, results-driven, and self-motivated

• Enjoys tacos, dogs, and/or cats

• In-office position; Austin residents given preference.

• 2+ years in Admin Assistant role in a start-up like environment, small business or e-commerce company

• Substantial iPhone use - familiar/proficient with iPhone technology

• Interest in mobile tech accessories

 

Smartish, the phone cases and stuff company, is seeking a tech-savvy, and self-driven, full-time employee to respond to customer inquiries, needs and feedback as well as support warranty and order fulfillment. You'll be working with a small team and have exposure to almost all the moving parts of the company.

This is an incredible opportunity for wuick job growth from the ground up at an extremely successful startup.

 

JOB RESPONSIBILITIES:

 

• Process Customer Service Inquiries and tickets

• Process Warranty Orders

• Small parcel order processing (pick/pack shipments)

• Respond in a timely manner to all customer inquiries related to products via email and phone

• Assist customers with product selection, orders, warranties, and delivery information

• Tactfully resolve customer challenges and claims

• Exercise independent judgement in accordance with company core values

• Expertly communicate with customers in a fun, but professional and on-brand tone

• Facilitate product returns, exchanges, and refunds

• Contribute to additional special projects as needed

 

QUALIFICATIONS:

 

• Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )

• Ability to follow detailed instructions (This starts with following the application instructions)

• Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

• Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)

• Excellent writing skills and articulate vocabulary

• Work well in a small team (We have to hang out with you every day, so don't be boring)

• Must like tacos

• Amazon selling platform experience is a plus

• Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)

 

COMPENSATION:

 

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

 

APPLY:

 

Please send us an email to recruiting@smartish.com with the Subject Line: "Smartish Customer Experience Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.