Smartish is seeking a tenacious Operations Manager to play a massive role in our rapidly growing successful e-commerce business with start-up roots. You will provide proactive management and development of a small team that spans Customer Experience, Order Fulfillment/Printing, IT, and Supply Chain (7-person team; 5 direct reports).

In addition to the day-to-day management, this position will be responsible for managing to operational KPIs, continuous improvement of our operations, optimizing shipping and logistics, and supporting inventory management.

You will be working with a small team as you help propel our 15-year-old company into the next phase of exponential growth. This is an incredible opportunity for a motivated and all-in individual who is skillful at wrangling a diverse group of collaborative and fun individuals.

Core Accountabilities:

• LMA

• Manage to Operational KPI’s

• Continuous Improvement to Operations

• Optimize Shipping & Logistics

• Inventory Management

Lead & Manage Operational Divisions:

• Proactive management and development of Customer Service, Order Fulfillment/Printing, IT, and Supply Chain Divisions

• Hire team members and execute new hire on-boarding procedures

• Evaluate the efficiency and productivity of team members through pre-established job expectations and performance reviews

• Train and coach direct reports using feedback, goal-setting, and hands-on learning to promote personal and skills development

• Initiate appropriate team pay raises and disciplinary procedures for team members up to and including termination

• Ringleader of team morale

Manage to Operational KPIs:

• Create operational KPIs when and where needed

• Monitor and improve KPIs within customer service, on-demand printing, logistics, and order processing

• Create and manage to departmental budgets and financial objectives

• Setup systems and provide routine Q.A. checks/procedures to ensure quality and efficiency

Continuous improvement of operations:

• Identify operational inefficiencies then develop and execute plans for addressing them

• Regularly (re)analyze business processes in search of ways to streamline and simplify each

• Develop & improve capacity of team, reducing costs while increasing output

• Craft creative solutions to maximizing budget and resources

Optimize Shipping & Logistics:

• Manage inbound international freight, balancing cost vs speed

• Monitor outbound customer shipments for areas of cost reduction and improved efficiencies

• Maintain relationships and negotiate rates with shipping carriers

Inventory Management:

• Ensure ideal inventory levels are being maintained, minimizing both stock-outs and overstock waste

• Plan vendor production schedules and lead times to meet future inventory demands

• Drive enterprise inventory management initiatives to ensure accuracy across company supply chain

• Forecast new product launch inventory demand

Other Operation Duties:

•  Backfill positions, be available after-hours, and "jump in trenches" when necessary

Qualifications and Requirements (About You):

• 5+ years successfully leading and managing operational teams

• Tech-savvy - Strong Excel user (vlookups, index/match, pivots) & familiarity with project management tools (Wrike, Asana, etc...)

• Highly driven, self-motivated with a demonstrated track record of leading organizational change

• Well organized and structured thinker with an ability to complete analysis, build models, and oversee the analytical work of others

• Proven experience in challenging existing processes, developing unique solutions to problems, and managing multiple projects at one time

• Ability to communicate clearly and succinctly on executive level briefings

• Ability to process large datasets, identify trends, and initiate changes based on findings

• Experience creating KPIs, systems, and keen ability to meet/exceed department goals

• Comfortable with a lead role in a fast-paced, dynamic operating environment

• Experience orchestrating and optimizing hiring practices (i.e., sourcing, screening, hiring, on-boarding)

• Work well in a small team

• Must like tacos

• On-site, in-office, full-time position (Austin residents preferred)

Preferred qualifications:

• E-commerce experience - especially with Amazon & Shopify platforms

• Warehouse & inventory management - bonus if you have SkuVault experience

• Software project management experience

Compensation:

• Competitive salary based on experience

• Paid Holidays + PTO

• Health, Dental, Vision, FSA Benefits

• 401(k) w/employer match

• Paid covered parking in downtown

• Free phone cases & Smartish Stuff for you & your +1

Smartish Interview Sneak Peek:

We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.

• 20-30 minute pre-screen phone call

• 30-60 minute mini homework assignment that demonstrates your skill sets required for this position

• In-person 90 minute interview

• 2nd interview

• Final interview - tour of the office, meet the team

• Reference checks/background check

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

• Competitive salary based on experience

• Paid Holidays + PTO

• Health, Dental, Vision Benefits

• Free phone cases & Smartish Stuff

• 20-30 minute pre-screen phone call

• In-person 1-hour interview, tour of the office, meet the team

• Mini homework assignment that demonstrates your skill sets required for this position

• Final interview (if needed)

Smartish is seeking a performance-driven Amazon Marketplace Specialist in our rapidly growing business. This position will own our Amazon revenue plan and serve on our small (3-person) eComm growth team based in downtown Austin.

You'll own and support our Amazon PPC plans, listing optimizing, regularly A/B testing, staying on top of all the latest Amazon promotional tools, and hitting KPI targets like it's your job (because it is).

While Amazon is the focus of this position, you'll also be managing those "other" marketplaces such Walmart, eBay, Google, and Etsy. Executing & owning DTC Shopify growth and funnel strategies will also fall under this role.

We're pretty dang good at selling on Amazon, but you're going to take us to the next level. You'll have the tools and team at your disposal to do just that. Are you ready to take on one of the most challenging categories on Amazon? Show us what you got. 🗿

This is an incredible opportunity to grow with a successful, proven, and strong brand as we catapult ourselves into the next growth stage.

Core accountabilities:
Amazon PPC Plan
Amazon Promo Plan
Amazon Listing Optimization
“Other” Marketplace Sales
DTC Sales & Ad management

Amazon PPC Plan
•   Plan & optimize Amazon PPC campaigns; in collaboration with internal PPC team
•   Regular A/B testing of campaign copy, use hard data to inform changes
•   Maximize ad spend and TACOS via SaaS PPC tools
•   Optimize offsite-to-Amazon ads

Amazon Promo Plan
•   Stay on the leading edge of all things Amazon within both Vendor and Seller platforms (we sell on both!)
•   Plan/Optimize Amazon promotional tools: Best Deals, Lightning Deals, Coupons, Cross-Promotions, Sale Pricing, Bundles, etc
•   Maintain regular promo schedule to boost traffic, conversion rates, and ultimately organic search rank
•   Utilize promo tools to effectively clearance products before end-of-life

Amazon Listing Optimization
•   Regular A/B testing of Amazon listings, use hard data to inform changes
•   Hone strategies by dissecting sales & conversion reports
•   Utilize hard data to inform new product launch strategies; setting and meeting launch metrics by product

“Other” Marketplace Sales
•   All the stuff mentioned above about Amazon, but for the other little marketplaces such as Walmart, eBay, Etsy, etc.

Other Critical Duties
•   Manage & Optimize DTC website sales & ads
•   Manage ad/promo budget & online revenue KPI targets
•   Hone internal processes to scale digital sales process & results
•   Understand and stay up-to-date with everything within our “mobile tech accessory” ecosystem (competitors, industry landscape, Amazon marketplace changes, cross platform promotional dynamics)
•   Track & analyze data efficiently using 3rd party tools and your own custom-designed spreadsheets (familiarity with data analysis formulas, shortcuts, and macros are a plus)
•   Build up internal automation capabilities to proactively monitor & maintain listings & campaigns
•   Support inventory forecasting based on planned sales strategies

Qualifications and Requirements (About You):
•   Minimum of 2 years of experience successfully managing Amazon *vendor* and *seller* accounts
•   At least 2 years in digital marketing experience
•   Proficient at identifying trends in data, drawing conclusions and making actionable strategies
•   Strong experience with Excel as a tool to manage and analyze large amounts of data
•   Experience with website analytics and the ability to discern actionable insight from a variety of key data points found from off-Amazon historical performance
•   Experience with 3rd-party industry tools for Amazon
•   Experience optimizing Amazon product listings to increase conversion rate
•   Demonstrated project management skills and proven ability to deliver results in a fast-paced startup-like environment
•   Effective, concise communicator with the ability to pivot quickly
•   Highly organized with extreme attention to detail; on your watch, things don’t slip through the cracks
•   Works well in a small team
•   Must like tacos
•   In-office preferred/preference for Austin residents

Are we a fit for each other? Let's find out. We know resumes only tell a small part of your story.

•    30 minute pre-screen phone call

•    Mini homework assignment that demonstrates your skill sets required for this position

•    In-person 1-hour interview + tour of the office

•    Final interview (if needed)

Smartish is seeking a tech-savvy, self-driven, full-time IT Manager to maintain internal systems and manage future development. You will join our Austin, TX team to oversee external full-stack development teams, architect future systems, oversee IT infrastructure, and serve as high-level IT support for the company.

You'll be working with a small team of fellow tech-savvy folks and have exposure to all the moving parts of the company. This is an incredible opportunity to create an immediate impact at a fast-moving, extremely successful startup.

Note: This role is M-F business hours. No "on-call" outside of working hours. We work hard, but protect the balance in our lives.

Core Accountabilities:
•   Project Manage Development Teams
•   Design & Architect IT Systems
•   IT Systems & Infrastructure Management
•   Tier 2 Desktop Operations
•   Security and IT Audits

Project Manage Development Teams:
•   Manage external full-stack development teams. Scope projects, test systems, ensure focus & quality
•   Manage free-lance developers such as Shopify apps, UX, and ad-hoc needs
•   This is not a developer/coding position, but will manage dev teams and occasionally need to QC code quality

Design & Architect IT Systems:
•   Design and scope new systems and custom software to fit business needs
•   Proactively research and integrate new software and partners to improve company efficiency
•   Grow our infrastructure into more mature and stable systems

IT Systems & Infrastructure Management:
•   Trouble-shoot EDI and API integrations with business partners
•   Advanced IT systems management, such as Office365, Syncplicity, Wrike. Ensure efficient and secure usage.
•   Serve as go-to person to understand the constantly changing data access through Amazon APIs
•   Serve as go-to person to solve technical problems within interdependent IT systems

Tier 2 Desktop Operations:
•   Advanced trouble-shooting, beyond first-level helpdesk
•   Develop procurement specs for new computer hardware
•   Create and enforce some desktop policies to ensure team computers run smoothly
•   Provide ongoing IT training to staff

Security and IT Audits:
•   Scheduled audits of IT software and services, clean up as necessary
•   Conduct security audits and enforce security policies

Qualifications and Requirements (About You):
•   3+ years of IT systems management & development experience
•   1+ year of project management experience
•   1+ year working with non-corporate small businesses
•   Must be available for in-office in Austin, TX
•   Ability to comprehend business needs and research systems to fit those needs
•   Preferred experience with: Python, Amazon APIs, Inventory Systems, Enterprise Print Systems, GitHub
•   Highly organized, detail oriented, task minded, and self-motivated individual
•   Work well in a small team
•   Must like tacos
•   Note: This is role is M-F business hours. No "on-call" outside of working hours.

COMPENSATION:
•   Competitive salary based on experience
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   Paid covered parking in downtown Austin
•   Free phone cases & Smartish Stuff for you & your +1

Smartish Interview Sneak Peek:
We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.
•   20-30 minute pre-screen phone call
•   30 minute-1 hour - mini homework assignment that demonstrates your skill sets required for this position
•   In-person 90 minute interview
•   Final interview - tour of the office, meet the team
•   Reference checks/background check

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a couple of days to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly-caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

Smartish is on the lookout for a resourceful and analytical full-time on-site Business Systems Analyst to optimize our e-commerce business processes and operations. Located in Austin, TX, you will be a key player in guiding our internal systems toward future growth. Your role will involve collaborating with a small 2-4 person overseas/outsourced development team, tailoring systems architecture, enhancing IT infrastructure, and delivering top-tier support for business systems analysis within the company.

We need help improving and stabilizing our systems in regards to warehouse management, on-demand printing on phone cases, inventory analysis, measuring marketing data, etc. Linking these systems together and finding the best way to utilize technology to improve these systems is the key to success in this position. Which systems will increase the speed of shipment for a customer that wants a phone case with a picture of their dog on it? How can we best collect Amazon ad spend data on a new usb-c cable? These are the kinds of problems you will be tasked with solving.

In this role, you'll collaborate with a cohort of committed co-workers, gaining insights into every aspect of our dynamic and experienced small business. This is an incredible opportunity to create an immediate impact at a fast-moving, successful, boot-strapped small business that has been growing steadily for the past 14 years. We want people that want to make change.

Please note: This position operates during M-F business hours. There are no "on-call" duties outside of working hours. We strive for excellence while maintaining a healthy work-life balance.

Core Responsibilities:

·    Business Process Analysis & Optimization

·    System Requirements & Project Scoping

·    Business Systems & Infrastructure Oversight

·    Advanced Support for IT

Business Process Analysis & Optimization:

·    Liaise with business units to identify system needs, gather requirements, and streamline business processes.

·    Manage project timelines, deliverables, and resource allocation for system improvements.

·    Work with external teams to tailor business applications, including CRM, WMS, and other tools, to our specific needs.

System Requirements & Project Scoping:

·    Architect and define requirements for new systems and enhancements to support business functions.

·    Stay abreast of emerging technologies to foster continuous improvement and integration of cost-effective solutions.

·    Progress our infrastructure to support scalable, robust business systems.

Business Systems & Infrastructure Oversight:

·    Project Management of our small engineering team

·    Troubleshoot complex issues within business systems, including integrations and data flow.

·    Oversee and refine the use of business IT tools, ensuring optimized performance and security.

·    Become the expert on navigating and leveraging data through various business platforms and APIs.

Advanced Support for IT:

·    Provide second-level support, resolving complex issues beyond the initial helpdesk.

·    Develop specifications for procuring hardware.

·    Formulate and implement policies to ensure optimal operation of IT systems.

·    Facilitate IT training sessions to empower staff with up-to-date operational knowledge.

Qualifications and Requirements (About You):

·    Minimum 2 years in a business systems analysis or related role, with a strong understanding of systems management.

·    Minimum 1 year of project management experience, preferably in a software engineering environment.

·    Thorough understanding of the software development life cycle and demonstrated ability to communicate with both technical and non-technical partners.

·    Experience executing and coordinating scoping and requirements gathering activities specifically related to software development activities.

·    Keen ability to translate business requirements into system solutions.

·    Experience with business intelligence tools, data management, and API integrations.

·    Must be a highly organized, detail-oriented, and self-driven team player.

·    Eager to work in-office in Austin, TX & collaborate with our team to resolve issues.

Bonus Points:

·    Amazon Seller API knowledge (SP-API).

·    E-commerce operations experience.

·    Experience with On-Demand printing workflows.

·    QA/Scripting experience.

·    Some background in IT Helpdesk.

·    Experience with small business operations.

·    Working within EOS.

·    A penchant for tacos.

COMPENSATION:

·    Competitive salary based on experience

·    Paid Holidays + PTO

·    Health, Dental, Vision, FSA Benefits

·    Paid covered parking in downtown

·    Free phone cases & Smartish Stuff for you & your +1

·     

Smartish Interview Sneak Peek:

We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.

·    20-30 minute pre-screen phone call

·    30 minute-1 hour - mini homework assignment that demonstrates your skill sets required for this position

·    In-person 90 minute interview

·    Final interview - tour of the office, meet the team

·    Reference checks/background check

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a couple of days to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

Smartish makes every day life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly-caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

E-mail Recruiting@smartish.com with your resume and cover letter, and have the subject line as the position you're applying for.

The Print & Order Specialist plays a vital role in our rapidly growing successful independent e-commerce company. You will be working with a small team who shares these tasks and have exposure to many of the moving parts of the company.

This is an incredible opportunity to gain ground-level experience at an extremely successful startup. If you've wanted to break into the Amazon & DTC (direct to consumer) e-commerce world in the “CPG” (consumer packaged goods) space and needed more experience, this is your chance to make it happen.

Core Accountabilities:

·    Print/Pick/Pack Orders

·    Print & Ship FBA Items

·    Maintain Printers/Supplies

·    Maintain Accurate Inventory

·    Create/Update Clipping Masks

·    Receive "New" Condition Returns

Primary Responsibilities:

·    Print/Pack printed orders

·    Pick/Pack/Ship regular orders

·    New Sku Clipping Masks

·    Printer maintenance & troubleshooting

·    Pickup and ‘receive in’ inbound shipments

·    Dropoff shipments to USPS/UPS as needed

·    Organize Warehouse (tidy, clean, label)

·    Warehouse inventory

·    Restock warehouse bins

·    Process Returns (backup)

·    Special projects and side tasks

·    New team member training/support (as needed)

Qualifications and Requirements (About You):

·    Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )

·    Ability to follow detailed instructions (This starts with following the application instructions)

·    Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

·    Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)

·    Work well in a small team (We have to hang out with you every day, so don't be boring)

·    Must like tacos

·    Amazon selling platform experience is a plus

·    Adobe Photoshop and Illustrator experience a plus

·    Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)

Benefits:

·    Paid Holidays + PTO

·    Health, Dental, Vision, FSA Benefits

·    401(k) w/employer match

·    Paid covered parking in downtown

·    Free phone cases & stuff for you & your +1

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly-caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Print & Order Specialist". Add a brief explanation of what interests you in this position in the email contents, and your resume attached.

As the Marketing Specialist at Smartish, a 15-year-old independent e-commerce company renowned for our innovative design & manufacturing of mobile tech accessories, you will play a pivotal role in driving brand growth and engagement.

The Marketing Specialist plays a crucial role in supporting various marketing activities and ensuring the smooth execution of marketing campaigns. This position involves a range of responsibilities, including managing social media content, assisting with email campaigns, website maintenance, and coordinating photo and video projects. The Marketing Specialist will also provide essential support for customer-facing marketing activities, interact with social media followers, influencers and affiliates, own partner outreach, and collaborate on creative ideas for community engagement. This position offers an opportunity to learn and grow in a dynamic marketing environment while contributing to the company's marketing goals and objectives.

Core Accountabilities:

• Comunity Engagement
• Campaign Coordination
• Content Creation
• Website Maintenance
• Data Collecting & Reporting

Primary Responsibilities:

Social Media Management

• Plan, post and project manage all social content creation and initiatives
• Interact with Social media followers, foster & grow community

Community Engagement

• Manage & grow: brand fans on social, affiliates, influencers, press/media
• Build and manage media, influencer, and affiliate sample kits
• Manage partner outreach as well as maintain and nurture long-term relationships
• Scout, onboard, and work with outside affiliates, influencers and vendors to reach performance results, project timing, scope & KPIs
• Support press/media efforts, including tracking and archiving conversions

Campaign Coordination

• Work collaboratively with the Brand Manager and cross-functionally within Smartish to support development and execution of overall marketing strategy and company targets
• Develops, optimizes and oversees execution of digital marketing strategies across all touch points – such as social, promotional/sponsored/boosted advertising, affiliate campaigns, email campaigns, pop-up events, etc.
• Monitor campaign performance, analyze data and generate reports to evaluate the effectiveness of marketing initiatives
• Make data-driven recommendations for improvement

Content Creation

• Ensure all content is optimized for search engines and aligned with our brand voice and messaging
• Conduct thorough keyword research and analysis to identify opportunities for increasing organic search rankings and improve overall visibility
• Create compelling and measurable content that aligns with Smartish overall business strategy within approved content pillars
• Brainstorm new creative content strategies and executable ideas that reinforce brand identify, strengths, voice, preference, and profitability
• Plan, coordinate and execute photo and video shoots for brand asset creation
• Ability to write and edit copy in brand voice, quickly and efficiently

Website Maintenance

• Project manage Smartish website's development and maintenance
• Ensure website is visually appealing, user-friendly and optimized for SEO
• Oversee website performance, creating and carrying out new initiatives, upgrades and optimizations for functionality, online ordering success, reporting capabilities and overall effectiveness

Data Collecting & Reporting

• Determine and organize all reports necessary to track KPI's
• Keep all reports updated daily/weekly/monthly
• Set meetings with stakeholders to review reports
• Provide feedback and observations based on reports

Qualifications and Requirements (About You):

• Bachelor's degree in Marketing, Communications, or a related field
• 1-2 years experience in previous e-commerce marketing position
• Excellent written and verbal communication skills, with the ability to create engaging content tailored to different platforms and target audiences
• Exceptional organizational and time management skills; ability to multi-task and prioritize
• Demonstrated ability to think strategically, plan and manage projects to completion with minimal supervision
• Lives, breathes, and eats social media
• Cold outreaches aren't speed bumps for you (ie, you like to meet new partners and reach out to form new partnerships)
• Ability to be on camera, and represent the company at in-person events
• Eye for detail with an inquisitive nature
• Hustler with a keen sense of urgency (ability to meet deadlines in fast-paced environment)
• Impeccable follow through & independently motivated
• Clear communicator, reliable, strong writing skills
• Quick learner with the ability to pivot quickly and multi-tasking expert
• Only Austin residents will be considered. This is NOT a remote position

Bonus if:

• Experience with Klaviyo preferred but not required
• Amazon experience
• Experience in C.P.G., mobile tech, and/or start-up worlds

Smartish Interview Sneak Peek:

We know resumes only tell a small part of your story. Are we a fit for each other? Let's find out.

• 20-30 minute pre-screen phone call
• 30-60 minute mini homework assignment that demonstrates your skill sets required for this position
• In-person 90 minute interview
• Final interview - tour of the office, meet the team, reference checks/background check

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Marketing Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.

The Print & Order Specialist plays a vital role in our rapidly growing successful independent e-commerce company. You will be working with a small team who shares these tasks and have exposure to many of the moving parts of the company.
This is an incredible opportunity to gain ground-level experience at an extremely successful startup. If you've wanted to break into the Amazon & DTC (direct to consumer) e-commerce world in the “CPG” (consumer packaged goods) space and needed more experience, this is your chance to make it happen.

Core Accountabilities:
•   Print/Pick/Pack Orders
•   Print & Ship FBA Items
•   Maintain Printers/Supplies
•   Maintain Accurate Inventory
•   Create/Update Clipping Masks
•   Receive "New" Condition Returns
 
Primary Responsibilities:
•   Print/Pack printed orders
•   Pick/Pack/Ship regular orders
•   New Sku Clipping Masks
•   Printer maintenance & troubleshooting
•   Pickup and ‘receive in’ inbound shipments
•   Dropoff shipments to USPS/UPS as needed
•   Organize Warehouse (tidy, clean, label)
•   Warehouse inventory
•   Restock warehouse bins
•   Process Returns (backup)
•   Special projects and side tasks
•   New team member training/support (as needed)
 
Qualifications and Requirements (About You):
•   Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )
•   Ability to follow detailed instructions (This starts with following the application instructions)
•   Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)
•   Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)
•   Work well in a small team (We have to hang out with you every day, so don't be boring)
•   Must like tacos
•   Amazon selling platform experience is a plus
•   Adobe Photoshop and Illustrator experience a plus
•   Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)
 
 Benefits:
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   401(k) w/employer match
•   Paid covered parking in downtown
•   Free phone cases & stuff for you & your +1

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.
 
Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly-caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

Smartish is seeking an Executive Administrative Assistant who will anticipate, initiate, coordinate and follow-up on logistics required for the Integrator/C.O.O. and Visionary/CEO to perform at their highest capacity. Working closely with and reporting to the Integrator, this position ensures the most efficient use of Executive time on a daily basis. This is a key position to maintain effective and efficient workload for growth initiatives and business operations.

The Executive Administrative Assistant will also support the leadership team on special tasks and projects as needed. The position requires excellent interpersonal abilities, project coordination, flexibility, technology skills and will support all levels of our resilient, rapidly growing, and dynamic e-commerce organization.

Successful candidates provide detailed, high-level administrative support and have the ability to work well with all levels of internal team members, the Smartish community, clients, and vendors. Candidates should only apply if located in Austin as this is an in-office position.

Core Accountabilities:

• Administration Duties

• Office Management

• Meeting/Project Documentation & support

• HR Admin support

• Leadership task & project support

• Manage documents, files and contracts; arrange for printing/supply ordering

• Create presentations, communications, prepare reports and other business documents

• Safeguard sensitive information, exercise professional discernment, and maintain confidentiality

• Execute discrete projects of various topics and complexities as required

• On-going coordination with internal and external project collaborators

• Assist with correspondence and project reporting

Office Management

• Office management: order supplies, submit maintenance tickets, organizing shared areas

• Follow company communication procedures and guidelines

• Create S.O.Ps for review as necessary

Meeting/Project Documentation & support

• Manage meetings and scheduling; support prep and compile scorecard needs

• Make meeting and event arrangements; handle logistics of those arrangements

• Meeting/Project Documentation and support

HR Admin support

• Support Integrator with HR admin, initiatives and recruiting tasks

• Uphold all company standards, policies, business ethics codes and values

Leadership task & project support

• Provide support for special projects and strategic partnership

• Coordinate the execution of documents both internally and externally

• Assist Leadership team with administrative tasks and special projects as assigned

• Work collaboratively with other team members at all levels of the organization

• Participate in creation and maintenance of department procedures, building program and project checklists, etc.

Other duties and responsibilities as assigned.

• Lives and aligns with Smartish Core Values

• 2+ years as Executive Assistant or relevant experience

• Excellent interpersonal, project coordination, flexibility, and technology skills

• High degree of confidentiality, trustworthiness, reliability, and loyalty

• Ability to prioritize, be flexible, and meet business needs

• Strong analytical, time management, and organizational skills with attention to detail and follow-through

• Exceptional organizational, written, and verbal communication skills

• Ability to work in a dynamic, fast-paced environment and meet deadlines

• Technology savvy with proficiency in Microsoft Office, Wrike, Adobe, Microsoft Teams, etc.

• Focus on execution with high-quality standards

• Comfortable managing multiple assignments and deadlines

• Possess good judgment and discipline

• Takes initiative to propose solutions and improve processes

• Proactive, goal-oriented, results-driven, and self-motivated

• Enjoys tacos, dogs, and/or cats

• In-office position; Austin residents given preference.

• 2+ years in Admin Assistant role in a start-up like environment, small business or e-commerce company

• Substantial iPhone use - familiar/proficient with iPhone technology

• Interest in mobile tech accessories

Smartish, the phone cases and stuff company, is seeking a tech-savvy, and self-driven, full-time employee to respond to customer inquiries, needs and feedback as well as support warranty and order fulfillment. You'll be working with a small team and have exposure to almost all the moving parts of the company.

This is an incredible opportunity for wuick job growth from the ground up at an extremely successful startup.

JOB RESPONSIBILITIES:

• Process Customer Service Inquiries and tickets

• Process Warranty Orders

• Small parcel order processing (pick/pack shipments)

• Respond in a timely manner to all customer inquiries related to products via email and phone

• Assist customers with product selection, orders, warranties, and delivery information

• Tactfully resolve customer challenges and claims

• Exercise independent judgement in accordance with company core values

• Expertly communicate with customers in a fun, but professional and on-brand tone

• Facilitate product returns, exchanges, and refunds

• Contribute to additional special projects as needed

QUALIFICATIONS:

• Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )

• Ability to follow detailed instructions (This starts with following the application instructions)

• Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

• Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)

• Excellent writing skills and articulate vocabulary

• Work well in a small team (We have to hang out with you every day, so don't be boring)

• Must like tacos

• Amazon selling platform experience is a plus

• Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)

COMPENSATION:

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

APPLY:

Please send us an email to recruiting@smartish.com with the Subject Line: "Smartish Customer Experience Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.

Smartish is seeking a tenacious and performance-driven Head of Brand & Marketing to play a massive role in our rapidly growing successful start-up. You will own our online revenue plan and will lead our company's marketing efforts.

This position is responsible for leading the e-commerce marketing & brand support team, managing Amazon and other marketplaces, DTC sales strategies, while maintaining a cutting-edge knowledge and curiosity for digital marketing.

You will be working with a small team of fellow tech-savvy folk as you help propel our 15-year-old company into the next phase of exponential growth. This is an incredible opportunity for a motivated and all-in individual who has Amazon, CPG and digital marketing experience. Join our team in our downtown Austin office, right in the heart of the action.

Core Accountabilities:
•   LMA
•   Marketing & Brand Identity Strategy
•   Amazon & DTC Sales Strategies
•   Owns Online Revenue Plan
•   Brand loyalty/Engagement & Strategy
 
Primary Responsibilities:
LMA
•   Lead, manage & hold accountable Marketing team
•   Direct creative team to develop on-brand creative assets across multiple digital channels that drive Sales
•   Deliver insights that inform their work
•   Develop internal processes for ongoing marketing management as the company scales
 
Owns Online Revenue Plan
•   Understand everything about the ecosystem in which our products are selling (e.g., competitor landscape, industry landscape, Amazon marketplace rule changes)
•   Manage a comprehensive marketing campaign calendar & marketing asset deliverables
•   Stay relevant-always on the lookout for new & unique promotional opportunities
•   Run branding & marketing initiatives end-to-end
•   Manage budget & report on KPIs

Manage Amazon & DTC Sales Strategies
•   Create/plan the operation and execution of our campaigns across all digital channels - Paid (Facebook/Instagram, Google, etc), Owned (Email, Social, website, Amazon), Earned (SEO)
•   Create, manage, & optimize Amazon PPC campaigns (with an external PPC vendor & internal e-comm support team members)
•   Regular A/B testing of Amazon listings and PPC campaigns, use concrete data to inform changes
•   Dissect sales & conversion reports to determine new opportunities and hone strategies
•   Stay on the cutting edge of all things Amazon marketing within both Vendor and Seller Central such as: Amazon Advertising, AMS, AMG, DSP, Best Deals, Lightning Deals, Coupons, Cross-Promotions, etc.
•   Track & analyze data efficiently using 3rd party tools and your own custom-designed spreadsheets (familiarity with data analysis formulas, shortcuts, and macros are a plus)
•   Build up internal automation capabilities to proactively monitor & maintain listings & campaigns
•   Support inventory forecasting based on planned sales strategies
•   Optimize website
•   Measure & analyze customer funnel performance, site clickstream data, conversion flow patterns
•   Map customer journeys & identify opportunities to create more seamless conversion flows
•   Build, plan, implement digital marketing strategy from ground level, grow Smartish brand fans/enthusiasts
•   Forecast sales performance & responsible for customer journey/experience
•   Prepare & manage digital marketing budget--track, measure ROI & KPI
•   Oversee & develop Affiliate/Influencer marketing
•   Get them on our audience lists and optimize flows and broadcasts to connect and convert
•   Build sms program & lists
•   Develop & monitor new strategies to accelerate growth, engagement, and retention of our customers
•   Ad campaigns/sales strategies for product launch execution & on-going sales
 
Brand loyalty & Engagement
•   Plan & manage annual, quarterly, monthly marketing campaigns, launches & initiatives
•   Lead & manage brand collaborations
•   Direct in-house creative team and lead development of creative assets
•   Plan & manage social media
•   Design programs to acquire & gwo customer/audience lists
•   Manage Media & PR strategy; incorporate it into brand positioning
•   Turn current Amazon customers into super fans
•   Create Smartish community of super fans; create strong engagement and brand loyalty

Qualifications and Requirements (About You):
•   Proven experience in brand management, preferably in a consumer product or tech accessory industry
•   A strong understanding of brand strategy, identity, and loyalty development
•   Proficiency in creating and executing comprehensive marketing strategies
•   Ability to plan and manage marketing campaigns, launches, and initiatives
•   Experience in leading and directing an in-house creative team
•   Capable of developing creative assets, including graphics and videos
•   Track record of effectively managing marketing budgets and achieving KPI targets
•   Experience in generating and tracking sales from marketing campaigns using attribution links and
•   analyzing campaign data to determine best practices
•   Strong understanding of social media strategy and experience overseeing influencer and affiliate marketing
•   Ability to ensure consistent brand voice across all content and visuals
•   Lead product packaging and insert strategy to reinforce brand identity
•   Collaborate with product development teams to inform product features, colors, prints, and style trends
•   Manage customer feedback systems to gather insights for product development
•   Stay up to date with industry trends, competitors, Amazon marketplace changes, and social
•   platform policies within the mobile tech accessory ecosystem
•   Design customer acquisition and engagement programs, including audience list growth and cross-promotional strategies
•   Set and meet KPI metrics for loyalty and engagement
•   Experience in managing in-person community events, such as pop-ups and industry conferences like SXSW
•   Strong communication and leadership skills to effectively lead brand collaborations and cross functional teams
•   A bachelor’s degree in marketing, business, or a related field is preferred but not mandatory

 Benefits:
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   401(k) w/employer match
•   Paid covered parking in downtown
•   Free phone cases & stuff for you & your +1

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.
 
Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Head of Brand & Marketing". Add a brief explanation of what interests you in this position in the email contents, and your resume attached.

Some people see a phone case. You see an opportunity, an insight into customer needs, a challenge in material innovation, and a chance to bring something better to market. If you’re a hands-on problem solver with a passion for developing great products, Smartish is looking for you. As our Product Development Specialist, you’ll drive the research, testing, and execution of our latest and greatest products, making everyday life just a little bit easier (and a lot more clever).

This is a full-time, in-office position at our Smartish HQ in downtown Austin, TX

Core Accountabilities:
•   Market Analysis & Product Research
•   Coordinating the New Product Development Process
•   Continuous Improvement of Product Quality and Project Efficiency
•   Product Testing & Analysis

Primary Responsibilities:

Market Analysis & Product Research:
•   Research and identify new product ideas and design concepts
•   Define product specifications & requirements
•   Gather product and customer insights
•   Conduct product benchmarking and analyze data for new product concepts
•   Stay updated with industry trends in consumer packaged goods and mobile electronics
•   Conduct market research to track trends and maintain a prioritized list of customer and market requirements

Coordinating the New Product Development Process:
•   Develop, track, and manage new product project plans, budgets, and timelines
•   Create structured project workflows, including timelines, tasks, and team responsibilities
•   Facilitate inter-department communication and planning meetings
•   Work with division leads to allocate resources and ensure project objectives are met on schedule
•   Develop and track KPIs to improve the product launch process

Continuous Improvement of Product Quality & Project Efficiency:
•   Identify and implement product quality improvements
•   Conduct use-case and long-term product tests
•   Gather feedback, track product success, and provide actionable insights
•   Coordinate with manufacturing partners to implement enhancements

Product Testing & Analysis:
•   Establish product KPIs to measure success criteria
•   Provide regular reports on product testing results and performance
•   Continuously improve product development and project management workflows

Qualifications (Must-Have):
•   Experience in Consumer Packaged Goods (CPG) industry and physical product development
•   Proven ability to conduct market research and analysis
•   Strong project management skills, with the ability to handle multiple timelines and tasks
•   General understanding of the product development lifecycle from concept to production
•   Proficiency in Microsoft Excel and project planning tools
•   Strong problem-solving abilities with a focus on what really matters
•   Excellent communication skills, with the ability to collaborate across teams
•   High attention to detail and ability to prioritize efficiently
•   Must like tacos (Non-negotiable.)

Preferred Qualifications:
•   Interest in cell phone cases and mobile accessories
•   Experience with overseas manufacturing
•   Experience working in small to mid-sized businesses
•   3-5 years of project management experience in a fast-growing environment
•   2+ years in CPG product development and/or project management
•   Familiarity with 3D solid modeling software (SolidWorks) is a plus

Why Join Smartish?
•   Comprehensive Benefits: Health, Dental, Vision, 401(k) with employer match, PTO, and more
•   Lively, In-Office Culture: We take our products seriously, but not ourselves
•   Growth-Oriented: Be a key player in our (and your own) next phase of exponential growth
•   Downtown Austin Perks: Paid covered parking, free product perks, and more

Ready to Make an Impact?

Apply now and help us launch best-in-class products that keep Smartish ahead of the game.

About Smartish:

Smartish makes everyday life a little easier with phone cases and accessories just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated crew that, since 2009, has taken our products seriously—but ourselves? Not so much. Pique your interest? Learn more at Smartish.com.

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Product Development Specialist". Add a brief explanation of what interests you in this position in the email contents, and your resume attached.

Project Manager / Product Development
Location: Austin, TX (In-Office | Austin residents preferred)
Department: Product Development
Reports to: Product Development Manager

The Project Manager drives Smartish product launches from early concept through production and market launch. This role owns execution rigor, keeping cross-functional teams aligned, risks visible, and timelines intact, so great product ideas reliably become successful product launches and bestsellers.

You are the single point of accountability for product development timelines. You do not own product strategy or design decisions, but you do own making sure decisions turn into action, blockers surface early, and nothing silently slips.

This role serves on the Product Development Team and works closely with Manufacturing, Marketing, Operations, and Leadership.

Core Accountabilities
•   Project Milestone Execution
•   Global Coordination & Communication
•   Risk & Lead-Time Mitigation
•   Launch Readiness & Cross-Functional Alignment

Project Milestone Execution
•   Own the end-to-end product launch critical path from design handoff through mass production and launch readiness.
•   Define project scope, milestones, dependencies, and timelines in partnership with senior leadership.
•   Build and maintain detailed project plans, including resource needs, risks, and decision points.
•   Run recurring cross-functional project check-ins to ensure clarity, accountability, and forward progress.
•   Ensure commitments turn into execution that produce results without drama or last-minute fire drills.

Global Coordination & Communication
•   Lead day-to-day coordination with China-based manufacturing partners across time zones.
•   Track and manage Golden Sample timelines, production readiness, and factory commitments.
•   Serve as the central point of contact for project-related communication across departments.
•   Provide clear, concise project status updates highlighting:
•   What’s on track
•   What’s at risk
•   What decisions or actions are required
•   Prevent information silos and ensure blockers surface quickly.

Risk & Lead-Time Mitigation
•   Proactively identify and manage risks related to long-lead items, tooling, materials, testing, and production.
•   Flag timeline, cost, or feasibility risks early with recommended mitigation paths.
•   Maintain and improve standardized project management tools, templates, and documentation.
•   Lead post-launch retrospectives and project post-mortems to drive continuous improvement.
•   Reinforce consistent adoption of project management best practices across the Product Development workflow.

Launch Readiness & Cross-Functional Alignment
•   Coordinate with Marketing and Operations to ensure launch deliverables stay in sync with manufacturing timelines.
•   Manage packaging artwork setup, custom printing items, and sample availability for photography and launch prep.
•   Ensure all launch inputs are completed on time to protect production schedules and launch windows.
•   Keep all departments rowing in the same direction against the Product Launch Roadmap

Qualifications & Requirements (About You)
Required
•   Bachelor’s degree in Business, Project Management, or related field (or equivalent experience).
•   4–7 years of project management experience, ideally in physical product development or consumer goods.
•   Hands-on experience with New Product Introduction (NPI) processes (EVT, DVT, PVT).
•   Proven ability to manage overseas vendors and navigate international lead times and shipping constraints.
•   Strong analytical and problem-solving skills with the ability to surface tradeoffs and recommendations.
•   Experience working with e-commerce brands and marketplaces; Amazon familiarity preferred.
•   Proficiency in project management tools (Wrike preferred).
•   Highly organized, detail-oriented, and comfortable managing multiple concurrent launches.
•   Clear communicator who can drive accountability across functions.
•   This is an in-office Austin, Texas based position. (Austin residents preferred).

Bonus If You Have

•   PMP, NPDP, or other project management certification.
•   Experience operating within Entrepreneurial Operating System (EOS) environments.
•   Background in mobile tech accessories or consumer electronics.
•   E-commerce or small-business operating experience.
•   Familiarity with tools such as Helium10/Jungle Scout.
•   A penchant for tacos 🌮

Compensation & Benefits
•   Competitive salary based on experience
•   Paid holidays + PTO
•   Health, Dental, Vision
•   FSA/HSA
•   401(k) with employer match
•   Paid covered parking (downtown Austin)
•   Free Smartish stuff for you and your +1

Smartish Interview Sneak Peek
We know resumes only tell part of the story. Here’s what to expect:
•   20–30 minute pre-screen phone call
•   30–60 minute take-home exercise demonstrating relevant PM skills
•   In-person or remote 60- 90-minute interview
•   Second interview (in person) 2 hours: office tour + team meet-and-greet
•   Reference and background checks
 
To apply, please email your resume & cover letter (why are you interested in this role at Smartish?) with the title of the role in the subject line to recruiting@smartish.com 

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

Location: Austin, TX (Hybrid - HQ + Warehouse)
Company: Smartish
Reports to: Head of Operations

Direct reports: In-House PHP Developer

 
Smartish is looking for a hands-on Systems & Automation Developer to help improve and connect the systems that run our e-commerce business.
 

 
If you enjoy untangling messy systems, automating manual processes, and making technology work better for real-world operations, this role is for you.
 
You’ll work out of our Austin HQ and warehouse (10 minutes apart), collaborating directly with teams across the company. The role also supports light internal IT needs like computer setup and troubleshooting.
 
This is a great opportunity to make an immediate impact at a profitable, fast-moving e-commerce company that has been growing for 17 years.
 
Core Accountabilities:
·   LMA
·   Business Process Analysis & Optimization
·   System Requirements & Project Scoping
·   Business Systems & Infrastructure Oversight
·   Support for IT
 

·   Debug a broken Amazon → inventory sync
·   Map how orders flow from Shopify to our warehouse
·   Work with a developer to fix an API issue
·   Identify 2–3 manual processes to automate LMA

LMA (Lead, Manage, Hold Accountable)
·   Lead systems-related projects across departments including operations, marketing, and warehouse teams
·   Manage priorities and project timelines for our small external development team
·   Manage remote internal PHP developer to company objectives and embody core values and EOS leadership practices
·   Hold internal and external partners accountable for system improvements and deliverables
·   Provide clear communication and updates on project progress and system improvements
·   Drive accountability around system ownership and documentation
 
Business Process Analysis & Optimization
·   Analyze current workflows across e-commerce operations, warehouse management, inventory, and marketing data
·   Identify inefficiencies, manual work, and opportunities for automation
·   Collaborate with internal teams to improve processes through better systems and integrations
·   Design solutions that improve operational efficiency, data visibility, and scalability
 
Example problems you might work on:
·   How do we ship a custom printed phone case faster after a customer uploads a photo?
·   How can we connect Amazon ad spend data with product performance?
·   How can we improve inventory visibility across sales channels?
 
System Requirements & Project Scoping
·   Translate business needs into clear system requirements and technical specifications
·   Define scope and priorities for new system improvements and integrations
·   Work closely with developers to design practical, scalable solutions
·   Evaluate tools, platforms, and integrations that support company growth
·   Ensure projects stay aligned with operational needs and business goals
 
Business Systems & Infrastructure Oversight
·   Own the reliability and performance of key business systems and integrations
·   Troubleshoot complex issues related to data flow, APIs, and system integrations
·   Monitor and improve how systems interact across the business
·   Maintain documentation of systems architecture and workflows
·   Identify opportunities to simplify, automate, or improve system performance
 
Support for IT
·   Provide light internal IT support for employees
·   Set up computers and software for new hires
·   Troubleshoot common technical issues and escalate when necessary
·   Help maintain simple IT policies, documentation, and best practices
·   Assist with vendor coordination when needed
 
What We're Looking For:
Required
·   2+ years experience in a Business Systems Analyst, Systems Analyst, or similar role
·   Experience translating business needs into technical requirements
·   Experience working with software developers or technical teams
·   Experience working with APIs and integrations
·   Experience using LLMs/AI to expedite output on all fronts
·   Strong organizational and problem-solving skills
·   Comfortable working hands-on with systems, integrations, and data
·   Willing to work in-person in Austin (HQ + warehouse)

Bonus Points
·   E-commerce or Amazon marketplace experience
·   Experience working with Amazon and Shopify platforms
·   Familiarity with WMS, ERP, or CRM systems
·   SQL, PHP, Laravel, scripting, or QA experience
·   IT helpdesk or systems administration experience
·   Experience working in a small and growing company
·   Experience working within EOS (Entrepreneur Operating Systems)
 
Why This Role Is Unique
·   Work on real operational systems that directly impact customers
·   Exposure to every part of the business (supply chain, warehouse/inventory, marketing, product, finance)
·   Direct influence on how our systems evolve as we scale
·   Join a profitable, bootstrapped company that values practical solutions over bureaucracy
Bonus points if you like tacos, dogs, or cats or all three.
 

This role is NOT a fit if
·   You prefer structured environments with clear requirements
·   You mainly document processes instead of building solutions

·   You rely on others to drive technical execution

Benefits:
·   Health, Dental, Vision
·   FSA, HSA
·   401(k) plan with employer match
·   PTO, Holidays
·   Paid covered parking in downtown Austin
·   Free phone cases & stuff for you and a +1

Smartish Interview Sneak Peek
We know resumes only tell part of the story. Here’s what to expect:
•   20–30 minute pre-screen phone call
•   30–60 minute take-home exercise demonstrating relevant PM skills
•   In-person or remote 60- 90-minute interview
•   Second interview (in person) 2 hours: office tour + team meet-and-greet
•   Reference and background checks
 
To apply, please email your resume & cover letter (why are you interested in this role at Smartish?) with the title of the role in the subject line to recruiting@smartish.com 

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

Reports to: President

Supports: President, Leadership Team, CEO

Location: Austin, TX (In-office; HQ-based with occasional warehouse travel ~ 10min away)
Type: Full-Time, M-F
 

 
Core Accountabilities:
· Communication, Strategic Support & Follow-Through

· Office Operations & Administrative Management
· Systems, Tools & Process Optimization
· Employee Culture & Guest Experience
· Confidential & HR Support

· Special Projects & Cross-Functional Execution

Communication, Strategic Support & Follow-Through
· Embrace & support EOS activities - track rocks, prepare agendas, scorecards for key meetings (L10s, quarterlies, All-Hands).
· Assist with reporting, data gathering, and light metric tracking.
· Capture clear notes, action items, and follow-ups through EOS practices.
· Track commitments, action items, and decisions ensuring nothing slips..
· Manage high-volume communications with clarity, speed, and discretion.
· Maintain alignment across leadership, staff, vendors, and partners.

· Keep Wrike, Confluence, and internal tools current with next steps and ownership.
 
Office Operations & Administrative Management
· Own day-to-day office operations for HQ and support warehouse coordination.
· Ensure office spaces are fully functional, stocked, clean, and guest-ready at all times.
· Manage vendors (cleaning, supplies, maintenance, tracking sample & HQ-related deliveries).
· Oversee business mail, executive shipments, P.O. box, and internal logistics.

· Maintain small inventory of supplies, swag, and office essentials.

· Coordinate facilities requests and resolve operational issues quickly.
 
Systems, Tools & Process Optimization
· Build and refine SOPs and repeatable systems for efficiency.
· Maintain and improve Wrike, Confluence, and internal documentation and training materials.
· Identify inefficiencies and implement better workflows.

· Keep calendars, systems, and documentation clean and up to date.

· Support operational consistency between HQ, warehouse, and remote teams.
 
Employee Culture & Guest Experience
· Serve as the first impression of Smartish HQ; welcoming guests, candidates, and partners.
· Support onboarding (desk setup, supplies, welcome experience, tool access).
· Ensure employees have what they need to be productive in-office.
· Reinforce Smartish culture through daily interactions and environment.
· Plan and execute team events, All-Hands, offsites, and celebrations.

· Coordinate team lunches, happy hours, and core value activities.

· Maintain internal events calendar and logistics.

· Manage gifting, swag, and milestone recognition.
 
Confidential & HR Support
· Handle sensitive company and personnel information with discretion.
· Support HR processes (documentation, onboarding/offboarding coordination).
· Assist with recruiting coordination and interview logistics.
· Assist with sensitive projects (reviews, transitions, contracts).
· Manage occasional personal logistics tied to executive efficiency.
 
Special Projects & Cross-Functional Execution
· Own and drive special projects from concept → execution → completion.
· Research, validate, and package new ideas into actionable plans as assigned.
· Coordinate cross-functional initiatives across the leadership team.
· Identify bottlenecks and proactively push projects forward.
 
Skills & Experience:
· 3+ years supporting executives, founders, or operators in fast-paced environments.
· Strong organizational and project management skills.
· Exceptional written and verbal communication.
·   Tech-savvy: Outlook, Teams, Wrike, Confluence, Excel (or similar tools).
·   Proactive, resourceful, and solution-oriented mindset.
·   High level of discretion and professionalism.
·   Comfortable operating between strategic and tactical work.

Requirements / Competencies
· Anticipates needs before they are stated.
·   Thrives in a fast-paced, high-accountability environment.
·   Strong ownership mentality (“nothing falls through the cracks”).
·   Calm under pressure; adaptable and flexible.
·   Positive, service-oriented, “no task too small” attitude.
·   Highly detail-oriented and systems-driven.
·   Lives Smartish Core Values.
 
Bonus Points if You:
·   Have experience in e-commerce, CPG, or startup environments.
·   Are familiar with EOS (Entrepreneurial Operating System).
 
Benefits:
·   Health, Dental, Vision
·   FSA, HSA
·   401(k) plan with employer match
·   PTO, Holidays
·   Paid covered parking in downtown Austin
·   Free phone cases & stuff for you and a +1

 
To apply, please email your resume & cover letter (why are you interested in this role at Smartish?) with the title of the role in the subject line to recruiting@smartish.com 

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

Smartish is a 16-year-old independent e-commerce company that designs, manufactures and sells mobile tech accessories. Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much.
 
The Sr. Marketing Coordinator is a member of our Brand team and owns a variety of customer-facing marketing activities meant to drive brand growth and engagement. This position involves a range of responsibilities, including managing social media, influencer and affiliate campaigns, email & SMS, as well as assisting with website maintenance, public relations and photo & video projects. (You'll never be bored working here!)
 
This position offers an opportunity to learn and grow in a dynamic marketing environment while contributing to the company's goals.
 
Core Accountabilities:
•   Social Media Management
•   Influencer & Affiliate Program Coordination
•   Public Relations Support
•   Email/SMS Execution
•   Website Maintenance
•   Reporting
 
Primary Responsibilities:
Social Media Management
•   Plan, create and post social media content and initiatives, across a variety of platforms
•   Interact with followers to foster and grow community
•   Execute campaigns to reach channel goals
•   Ideate & execute relevant, engaging on brand content and maintain an active content calendar
•   Monitor and report on KPIs
•   Stay abreast of social media trends, tools and best practices
 
Influencer & Affiliate Program Coordination
•   Manage and grow influencer and affiliate networks
•   Manage outreach as well as maintain and nurture long-term relationships
•   Scout, onboard, and work with affiliates, influencers and vendors to reach performance results
•   Stay abreast of Creator trends and program best practices
•   Monitor and report on KPIs
 
Public Relations Support
•   Build and manage media, influencer, and affiliate sample kits
•   Track media conversions
•   Work with Graphic Designer to update sample kit packaging when necessary
 
Email and SMS
•   Manage overall email/sms program within Klaviyo platform – including list maintenance, campaign & flow creation, a/b testing, website integration and reporting
•   Ideate compelling, relevant on brand campaigns and maintain an active content calendar
•   Work with Graphic Designer to build emails
•   Write and edit copy for all emails and SMS
•   Stay abreast of trends and best practices
•   Monitor and report on KPIs to ensure goals are met

Website Maintenance
•   Support execution of photo and video shoots for on brand asset creation
•   Edit copy for website landing pages, as needed
•   Regularly audit site to ensure optimal functionality
•   Work with IT to trouble shoot and resolve site issues
 
Data Collecting & Reporting
•   Create and update reports to track KPIs across all active Marketing channels
•   Keep all reports updated weekly/monthly
•   Provide feedback, insights and recommendations based on results
 
Qualifications and Requirements (About You):
•   Bachelor's degree in Marketing, Communications, or a related field
•   3-5 years Marketing experience
•   1-2 years Social Media management experience
•   Experience working in DTC/ecommerce, with a preference for consumer goods
•   Excellent written and verbal communication skills, with the ability to create engaging content tailored to different platforms and target audiences
•   Excellent project and program management skills
•   Exceptional organizational and time management skills
•   Demonstrated ability to think strategically, plan and manage projects to completion with minimal supervision
•   Eye for detail with an inquisitive nature
•   Hustler with a keen sense of urgency (ability to meet deadlines in fast-paced environment)
•   Impeccable follow through & independently motivated
•   Quick learner with the ability to pivot quickly
•   Ability to work in office 5 days per week
 
Bonus if experienced with the following:
•   Klaviyo
•   Amazon
•   C.P.G., mobile tech, and/or start-ups

 Benefits:
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   401(k) w/employer match
•   Paid covered parking in downtown
•   Free phone cases & stuff for you & your +1

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Sr. Marketing Coordinator". Add a brief explanation of what interests you in this position in the email contents, and your resume attached.

Smartish is a 16-year-old e-commerce company based in downtown Austin, TX, specializing in mobile tech accessories that are clever, useful, and fun. We’ve built our reputation by creating products that make people smile — and work like a charm. From Amazon to DTC, we pride ourselves on creating a customer experience that’s as smooth as our phone grips.
We run on the Entrepreneurial Operating System (EOS), which means we’re all about clarity, accountability, and getting the right stuff done by the right people. We believe in solving problems, improving processes, and having a little fun while doing it.

This is an incredible opportunity to learn lots of moving pieces of a dynamic independent e-commerce company while working with a collaborative Marketing team.

What You'll Do
You’ll be the front line of our customer experience — making sure every Smartish customer feels like a VIP. You’ll also support critical operations that keep our e-commerce engine running efficiently.

This is a full-time, in-person role at our Austin, TX headquarters in downtown.

Core Accountabilities:
•   Customer Ticket Management
•   SKU Discontinuation
•   Shopify Fraud Checks
•   Amazon A-Z Claims
•   Process Returns
•   Customer Support - Marketing

Core Responsibilities:
Customer Ticket Management
•   Respond to customer inquiries across platforms (email, Amazon, DTC) with empathy, clarity, and accuracy and on-brand
•   Troubleshoot product issues and provide timely solutions
•   Monitor trends in tickets and escalate recurring issues for root cause analysis
•   Share product feedback with appropriate internal teams (Product Development, Order Fulfillment, Marketing)
•   Turn challenges into positive reviews by providing a top notch touch point that customers will agree to share with others

SKU Discontinuation
•   Coordinate with inventory and product teams to phase out discontinued SKUs
•   Update customer service macros and FAQs to reflect changes
•   Ensure obsolete SKUs are removed or redirected in Shopify and Amazon

Shopify Fraud Checks
•   Perform daily fraud review on Shopify orders using risk indicators and 3rd-party tools
•   Flag and cancel fraudulent orders as needed, and communicate with customers to verify legitimate orders

Amazon A-Z Claims
•   Monitor and respond to A-Z Guarantee Claims
•   Collect and present evidence for appeals when appropriate
•   Track patterns and suggest policy improvements to reduce claim volume

Process Returns
•   Guide customers through return and exchange processes
•   Process returns in Shopify and Amazon with accuracy and in alignment with policy
•   Collaborate with fulfillment and warehouse teams to ensure returned inventory is handled properly

Customer Support - Marketing
•   Respond to customer Direct Messages across social media platforms (Instagram, Facebook, YouTube)
•   Correspond with Affiliates regarding sample orders, campaign details and general brand questions
•   Place sample orders for Affiliates and Influencers
•   Manage communication for special projects with Smartish Society, a private Facebook community

You Might Be a Fit If You…
•   Have 2+ years in a customer service or e-commerce operations role
•   Are detail-obsessed and systems-minded
•   Excellent writing skills and articulate vocabulary
•   Love solving problems and calming people down when things go sideways
•   Are familiar with Shopify, Amazon Seller Central, and help desk platforms (e.g., Zoho)
•   Enjoy working in a fast-paced, collaborative, and slightly quirky environment
•   Embrace feedback and continuous improvement (EOS-style)
•   Can flex between big-picture thinking and nitty-gritty execution
•   Must love tacos
•   Are based in Austin, TX and excited to work in person with a passionate, tight-knit team

 Benefits:
•   Hourly, FT position
•   In-person team culture and collaboration at our Austin HQ
•   Health, dental, and vision insurance
•   FSA
•   401K with company match
•   Paid time off and holidays
•   Paid covered parking at headquarters location
•   Free Smartish stuff for you and your +1

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Customer Experience Representative". Add a brief explanation of what interests you in this position in the email contents, and your resume attached.

Bring Your Creativity to Smartish!

Design isn’t just about making things pretty, it’s about making things work together. At Smartish, we need a Graphic Designer who knows how to blend function with fun, turning ideas into engaging visuals that connect with our customers. From product packaging to social media graphics, you’ll have the freedom to bring your creative vision to life while keeping our brand looking sharp, clever, and uniquely Smartish.

This is a full-time, in-office position at our Smartish HQ in downtown Austin, TX

Core Accountabilities:
•   Digital Graphic Design
•   Product Packaging Design
•   Product Photography & Editing
•   Amazon Creative & Web Design
•   Product Video Production & Editing
•   Product Print Design Collections

Primary Responsibilities:
Digital Graphic Design:
•   Design engaging graphics for Amazon listings, web, email, and social media campaigns
•   Create digital assets for product listings, promotions, and advertising
•   Maintain brand consistency across all digital marketing channels
•   Assist with Photoshop & Illustrator scripting to streamline design workflows

Product Packaging Design:
•   Design and update product packaging to align with Smartish’s brand identity
•   Ensure packaging designs are visually appealing, functional, and production-ready
•   Collaborate with suppliers and printers to ensure high-quality packaging production
•   Create mockups and prototypes for new product packaging

Product Photography & Editing:
•   Shoot and edit high-quality product and lifestyle photography for Smartish’s website, social media, and Amazon store
•   Retouch and optimize images for various digital and print applications

Amazon Creative & Web Design Support:
•   Create optimized graphics for product listings, brand store pages, and promotional content on Amazon
•   Assist in website design updates to improve UI/UX and maintain branding
•   Work with the marketing team to ensure Smartish maintains a strong online visual presence

Product Video Production & Editing:
•   Plan, shoot, and edit engaging product videos for marketing and instructional purposes
•   Develop creative concepts for promotional and social media videos
•   Optimize videos for use across various digital platforms

Product Print Design Collections:
•   Develop themed print design collections for product customization
•   Create visually cohesive collections that align with brand aesthetics and customer niches
•   Collaborate with the marketing and product teams to introduce seasonal and trend-driven print designs

Qualifications (Must-Have):
•   Proficiency in Adobe Photoshop, Illustrator, and Premiere Pro
•   Strong photography and video production/editing skills
•   Understanding of digital design best practices and responsive web design
•   Detail-oriented with a keen eye for design consistency and brand identity
•   Self-driven, proactive, and able to manage multiple projects simultaneously
•   Strong communication and teamwork skills
•   Spread Good Vibes
•   Must like tacos

Preferred Qualifications:
•   Experience working with Shopify
•   Familiarity with Amazon creative requirements (A+ Content, Brand Store, etc.)
•   Experience designing for e-commerce brands or consumer products
•   Motion graphics or animation experience is a plus

Why Join Smartish?
•   Comprehensive Benefits: Health, Dental, Vision, 401(k) with employer match, PTO, and more
•   Lively, In-Office Culture: We take our products seriously, but ourselves not so much
•   Growth-Oriented: Be a key player in our (and your own) next phase of exponential growth
•   Downtown Austin Perks: Paid covered parking, free product perks, and all that jazz

Ready to Make an Impact?
Apply now and help us create best-in-class designs that make Smartish stand out!

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Graphic Designer". Add a brief explanation of what interests you in this position in the email contents, and your resume attached.

Core Accountabilities:
•   L.M.A.
•   Manage Warehouse Operations
•   Optimize Domestic Shipping
•   Physical Inventory Management
•   Manage Customer Experience

Primary Responsibilities:
Lead, Manage, and Hold Accountable (L.M.A.)
•   Lead the Warehouse & Customer Experience team with clarity and purpose, ensuring alignment with Smartish goals.
•   Manage team members effectively, fostering growth, accountability, and high performance.
•   Set and track performance metrics, providing regular feedback to optimize team effectiveness in line with E.O.S. principles.
•   Hire team members and execute new hire on-boarding procedures & training (as needed).
•   Develop & improve capacity of team, reducing costs while increasing output.
•   Ringleader of team morale (& spreading good vibes)

Manage Warehouse Operations
•   Oversee daily warehouse activities, including order fulfillment, packing, and shipping processes.
•   Maintain an organized, safe, and efficient warehouse environment.
•   Implement systems and workflows to improve productivity and accuracy.
•   Identify operational inefficiencies then develop and execute plans for addressing them.
•   Regularly (re)analyze business processes in search of ways to streamline and simplify each
•   Craft creative solutions to maximizing budget and resources.

Optimize Domestic Shipping
•   Monitor shipping processes to ensure timely and cost-effective deliveries.
•   Partner with carriers and negotiate shipping terms to balance cost and service.
•   Resolve delivery issues proactively to maintain customer satisfaction.
•   Monitor outbound customer shipments for areas of cost reduction and improved efficiencies

Physical Inventory Management
•   Oversee accurate inventory counts and reporting.
•   Proactively communicate both stock-outs and overstock challenges/waste
•   Implement inventory controls to minimize shrinkage and stock discrepancies.
•   Plan and execute regular audits and inventory reconciliation processes.
•   Support new Product Launches & collaborate cross-functionally to obtain Smartish objectives
•   Setup systems and provide routine Q.A. checks/procedures to ensure quality and efficiency

Manage Customer Experience
•   Lead the customer experience division to deliver outstanding, on-brand support via email, chat, and phone.
•   Develop and maintain processes for resolving customer inquiries, complaints, and returns promptly.
•   Analyze customer feedback to drive continuous improvement in service and product quality.
•   Create operational KPIs when and where needed.
•   Monitor and improve KPIs within customer service.

Other Operation Duties:
•   Backfill positions, be available after-hours, and "jump in trenches" when necessary
 
Qualifications and Requirements (About You):
•   5+ years successfully leading and managing operational (warehouse/customer experience) teams
•   Tech-savvy - Strong Excel user (vlookups, index/match, pivots) & familiarity with project management tools (Wrike, Asana, etc...)
•   Highly driven, self-motivated with a demonstrated track record of leading organizational change
•   Well organized and structured thinker with an ability to complete analysis, build models, and oversee the analytical work of others
•   Proven experience in challenging existing processes, developing unique solutions to problems, and managing multiple projects at one time
•   Ability to communicate clearly and succinctly on executive level briefings
•   Ability to process large datasets, identify trends, and initiate changes based on findings
•   Experience creating KPIs, systems, and keen ability to meet/exceed department goals
•   Comfortable with a lead role in a fast-paced, dynamic operating environment
•   Experience orchestrating and optimizing hiring practices (i.e., sourcing, screening, hiring, on-boarding)
•   Work well in a small team
•   Must like tacos
•   On-site, in-office, full-time position (Austin residents preferred)
 
Preferred qualifications:
•   E-commerce experience - especially with Amazon & Shopify platforms
•   Warehouse & inventory management - bonus if you have SkuVault experience
•   Software project management experience

 Benefits:
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   401(k) w/employer match
•   Paid covered parking in downtown
•   Free phone cases & stuff for you & your +1

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.
 
Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Warehouse & Customer Experience Manager". Add a brief explanation of what interests you in this position in the email contents, and your resume attached.

Smartish is seeking a seasoned Product Development Manager to join our team in Austin, Texas. We're a 15-year-old mobile tech accessories and e-commerce company with a focus on developing clever products that solve unexpected needs. This role plays a pivotal role in driving the research, development, launch, and lifecycle management of our product portfolio. A successful candidate will lead, manage, and hold accountable Product Dev team as well as collaborate with our cross-functional teams to deliver innovative solutions that meet market demands.

Core Accountabilities:
•   LMA
•   Market Research & Analysis
•   Roadmap Planning
•   Concept Development
•   Iterative Product Design
•   Lifecycle Management
•   Quality Assurance & Compliance

L.M.A.:
•   Lead, manage & hold accountable the product development specialist & 3D modeler.
•   Oversee & manage product launch process.
•   Serve as an active member of Leadership team.

Market Research & Analysis:
•   Conduct in-depth market research & analysis to identify trends, competitive landscapes, and customer preferences.
•   Utilize market insights to inform strategic decisions, product positioning, and enhance the Smartish market presence.
•   Serve as product pricing project manager

Roadmap Planning (Product Strategy):
•   Develop and manage a comprehensive product roadmap aligned with Smartish's business objectives.
•   Collaborate with cross-functional teams to set clear milestones, timelines, and priorities for product development.

Concept Development:
•   Lead and actively participate in the ideation and concept development phase of new mobile tech accessories and phone cases.
•   Work closely with design and engineering teams to translate concepts into actionable product plans.

Iterative Product Design:
•   Drive the iterative product design process, ensuring a balance between innovation, functionality & user experience.
•   Collaborate closely with the design team and utilize customer feedback to refine & enhance product designs.

Lifecycle Management:
•   Manage the entire product lifecycle, from conception through development to end-of-life decisions.
•   Implement effective launch & post-launch strategies, collaborating with marketing teams for successful product introductions.

Quality Assurance & Compliance:
•   Establish & enforce rigorous quality standards, ensuring product compliance with industry regulations and certifications.
•   Implement and oversee quality assurance protocols to minimize defects and enhance customer satisfaction.

Qualifications:
•   Bachelor’s degree in business, Marketing, or a related field.
•   5+ years of experience in product development of physical goods; mobile tech accessories or consumer electronics industry a plus.
•   Proven experience leading cross-functional teams and managing direct reports.
•   Strong analytical skills with a focus on market trends and consumer behavior.
•   Understanding of Entrepreneurial Operating System (E.O.S.) principles.
•   Familiarity with Amazon and phone case/mobile tech accessories preferred.
•   Excellent understanding of product life cycle management and product strategy.
•   Experience in iterative product design and concept development.
•   Thorough knowledge of quality assurance processes and compliance standards.
•   Exceptional communication, collaboration, and project management skills.
•   Budget management and financial analysis experience.
•   Familiarity with overseeing overseas vendor manufacturing partnerships and/or collaborating with overseas partners.
•   Ability to thrive in a fast-paced, dynamic environment.

 Benefits:
•   Paid Holidays + PTO
•   Health, Dental, Vision, FSA Benefits
•   401(k) w/employer match
•   Paid covered parking in downtown
•   Free phone cases & stuff for you & your +1

We personally review every application, and if we think there might be a fit, we’ll reach out via email within a week to start the conversation. Like many companies with start-up origins, we operate at a rapid pace--so you can expect a swift, transparent interview process that values your time and ours.
 
Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com

TO APPLY:
Please email recruiting@smartish.com with the Subject Line: "Product Development Manager". Add a brief explanation of what interests you in this position in the email contents, and your resume attached.

Smartish is a 17-year-old e-commerce company based in downtown Austin, TX, specializing in mobile tech accessories that are clever, useful, and fun. We’ve built our reputation by creating products that make people smile — and work like a charm. From Amazon to DTC, we pride ourselves on creating a customer experience that’s as smooth as our phone grips.

We run on the Entrepreneurial Operating System (EOS), which means we’re all about clarity, accountability, and getting the right stuff done by the right people. We believe in solving problems, improving processes, and having a little fun while doing it.

This is an incredible opportunity to learn lots of moving pieces of a dynamic, independent, in-office e-commerce company while working with a collaborative Operations team.

What You'll Do
You’ll be the front line of our customer experience — making sure every Smartish customer feels like a VIP. You’ll also support critical operations that keep our e-commerce engine running efficiently.

This is a full-time, in-office role at our South Austin, TX order fulfillment facility

Core Accountabilities
• Customer Ticket Management
• SKU Discontinuation
• Shopify Fraud Checks
• Amazon A-Z Claims
• Process Returns
• Customer Support - Marketing

Core Responsibilities:

Customer Ticket Management
• Respond to customer inquiries across platforms (email, Amazon, DTC) with empathy, clarity, and accuracy, and on-brand
• Troubleshoot product issues and provide timely solutions
• Monitor trends in tickets and escalate recurring issues for root cause analysis
• Share product feedback with appropriate internal teams (Product Development, Order Fulfillment, Marketing)
• Turn challenges into positive reviews by providing a top notch touch point that customers will agree to share with others

SKU Discontinuation
• Coordinate with inventory and product teams to phase out discontinued SKUs
• Update customer service macros and FAQs to reflect changes
• Ensure obsolete SKUs are removed or redirected in Shopify and Amazon

Shopify Fraud Checks
• Perform daily fraud review on Shopify orders using risk indicators and 3rd-party tools
• Flag and cancel fraudulent orders as needed, and communicate with customers to verify legitimate orders

Amazon A-Z Claims
• Monitor and respond to A-Z Guarantee Claims
• Collect and present evidence for appeals when appropriate
• Track patterns and suggest policy improvements to reduce claim volume

Process Returns
• Guide customers through return and exchange processes
• Process returns in Shopify and Amazon with accuracy and in alignment with policy
• Collaborate with fulfillment and warehouse teams to ensure returned inventory is handled properly

Customer Support - Marketing
• Respond to customer Direct Messages across social media platforms (Instagram, Facebook, YouTube)
• Correspond with Affiliates regarding sample orders, campaign details and general brand questions
• Place sample orders for Affiliates and Influencers
• Manage communication for special projects with Smartish Society, a private Facebook community

You Might Be a Fit If You…
• Have 2+ years in a customer service or e-commerce operations role
• Are detail-obsessed and systems-minded
• Excellent writing skills and articulate vocabulary
• Love solving problems and calming people down when things go sideways
• Are familiar with Shopify, Amazon Seller Central, and help desk platforms (e.g., Zoho)
• Enjoy working in a fast-paced, collaborative, and slightly quirky environment
• Embrace feedback and continuous improvement (EOS-style)
• Can flex between big-picture thinking and nitty-gritty execution
• Must love tacos
• Are based in Austin, TX and excited to work in-person with a passionate, tight-knit team

Benefits:
• Hourly, FT position
• In-person team culture and collaboration at our Austin Warehouse
• Health, dental, and vision insurance
• FSA
• 401K with company match
• Paid time off and holidays
• Paid covered parking at headquarters location
• Free Smartish stuff for you and your +1

Smartish Interview Sneak Peek
We know resumes only tell part of the story. Here’s what to expect:
•   20–30 minute pre-screen phone call
•   30–60 minute take-home exercise demonstrating relevant PM skills
•   In-person or remote 60- 90-minute interview
•   Second interview (in person) 2 hours: office tour + team meet-and-greet
•   Reference and background checks
 
To apply, please email your resume & cover letter (why are you interested in this role at Smartish?) with the title of the role in the subject line to recruiting@smartish.com 

Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com