Smartish is seeking a tenacious and performance-driven Operations Manager to play a massive role in our rapidly growing successful start-up. You will provide proactive management and development of Customer Service, Order Fulfillment/Printing, IT, and Supply Chain Divisions (10-person team; 4 direct reports).
In addition to the day-to-day management, this position will be responsible for managing to operational KPIs, continuous improvement of our operations, optimizing shipping and logistics, and supporting inventory management.
You will be working with a small team of fellow tech-savvy folk as you help propel our 13-year-old company into the next phase of exponential growth. This is an incredible opportunity for a motivated and all-in individual who is skillful at wrangling a diverse group of collaborative, weird, and gruntled individuals.
• Proactive management and development of Customer Service, Order Fulfillment/Printing, IT, and Supply Chain Divisions
• Hire team members and execute new hire on-boarding procedures
• Evaluate the efficiency and productivity of team members through pre-established job expectations and performance reviews
• Train and coach direct reports using feedback, goal-setting, and hands-on learning to promote personal and skills development
• Initiate appropriate team pay raises and disciplinary procedures for team members up to and including termination
• Ringleader of team morale
• Create operational KPIs when and where needed
• Monitor and improve KPIs within customer service, on-demand printing, logistics, and order processing
• Create and manage to departmental budgets and financial objectives
• Setup systems and provide routine Q.A. checks/procedures to ensure quality and efficiency
• Identify operational inefficiencies then develop and execute plans for addressing them
• Regularly (re)analyze business processes in search of ways to streamline and simplify each
• Develop & improve capacity of team, reducing costs while increasing output
• Craft creative solutions to maximizing budget and resources
• Manage inbound international freight, balancing cost vs speed
• Monitor outbound customer shipments for areas of cost reduction and improved efficiencies
• Maintain relationships and negotiate rates with shipping carriers
• Monitor and forecast inventory levels, minimizing both stock-outs and overstock waste
• Plan vendor production schedules and lead times to meet future inventory demands
• Drive enterprise inventory management initiatives to ensure accuracy across company supply chain
• Forecast new product launch inventory demand
• Research, manage, execute basic trademarks and patents (supported by legal resources)
• Backfill positions, be available after-hours, and "jump in trenches" when necessary
• Oversee company-wide procurement
• 3+ years successfully leading and managing operational teams
• Tech-savvy - Strong Excel user (vlookups, index/match, pivots) & familiarity with project management tools (Wrike, Asana, etc...)
• Highly driven, self-motivated with a demonstrated track record of leading organizational change
• Well organized and structured thinker with an ability to complete analysis, build models, and oversee the analytical work of others
• Proven experience in challenging existing processes, developing unique solutions to problems, and managing multiple projects at one time
• Ability to communicate clearly and succinctly on executive level briefings
• Ability to process large datasets, identify trends, and initiate changes based on findings
• Experience creating KPIs, systems, and keen ability to meet/exceed department goals
• Comfortable with a lead role in a fast-paced, dynamic operating environment
• Experience orchestrating and optimizing hiring practices (i.e., sourcing, screening, hiring, on-boarding)
• Work well in a small team
• Must like tacos
• On-site, in-office, full-time position (Austin residents preferred)
• E-commerce and CPG experience
• Warehouse & inventory management
• Competitive salary based on experience
• Paid Holidays + PTO
• Health, Dental, Vision Benefits
• Free phone cases & Smartish Stuff
• 20-30 minute pre-screen phone call
• In-person 1-hour interview, tour of the office, meet the team
• Mini homework assignment that demonstrates your skill sets required for this position
• Final interview (if needed)