Smartish is seeking a tenacious and performance-driven Operations Manager to play a massive role in our rapidly growing successful start-up. You will provide proactive management and development of Customer Service, Order Fulfillment/Printing, IT, and Supply Chain Divisions (10-person team; 4 direct reports).

In addition to the day-to-day management, this position will be responsible for managing to operational KPIs, continuous improvement of our operations, optimizing shipping and logistics, and supporting inventory management.

You will be working with a small team of fellow tech-savvy folk as you help propel our 13-year-old company into the next phase of exponential growth. This is an incredible opportunity for a motivated and all-in individual who is skillful at wrangling a diverse group of collaborative, weird, and gruntled individuals.

• Proactive management and development of Customer Service, Order Fulfillment/Printing, IT, and Supply Chain Divisions

• Hire team members and execute new hire on-boarding procedures

• Evaluate the efficiency and productivity of team members through pre-established job expectations and performance reviews

• Train and coach direct reports using feedback, goal-setting, and hands-on learning to promote personal and skills development

• Initiate appropriate team pay raises and disciplinary procedures for team members up to and including termination

• Ringleader of team morale

• Create operational KPIs when and where needed

• Monitor and improve KPIs within customer service, on-demand printing, logistics, and order processing

• Create and manage to departmental budgets and financial objectives

• Setup systems and provide routine Q.A. checks/procedures to ensure quality and efficiency

• Identify operational inefficiencies then develop and execute plans for addressing them

• Regularly (re)analyze business processes in search of ways to streamline and simplify each

• Develop & improve capacity of team, reducing costs while increasing output

• Craft creative solutions to maximizing budget and resources

• Manage inbound international freight, balancing cost vs speed

• Monitor outbound customer shipments for areas of cost reduction and improved efficiencies

• Maintain relationships and negotiate rates with shipping carriers

• Monitor and forecast inventory levels, minimizing both stock-outs and overstock waste

• Plan vendor production schedules and lead times to meet future inventory demands

• Drive enterprise inventory management initiatives to ensure accuracy across company supply chain

• Forecast new product launch inventory demand

• Research, manage, execute basic trademarks and patents (supported by legal resources)

• Backfill positions, be available after-hours, and "jump in trenches" when necessary

• Oversee company-wide procurement

• 3+ years successfully leading and managing operational teams

• Tech-savvy - Strong Excel user (vlookups, index/match, pivots) & familiarity with project management tools (Wrike, Asana, etc...)

• Highly driven, self-motivated with a demonstrated track record of leading organizational change

• Well organized and structured thinker with an ability to complete analysis, build models, and oversee the analytical work of others

• Proven experience in challenging existing processes, developing unique solutions to problems, and managing multiple projects at one time

• Ability to communicate clearly and succinctly on executive level briefings

• Ability to process large datasets, identify trends, and initiate changes based on findings

• Experience creating KPIs, systems, and keen ability to meet/exceed department goals

• Comfortable with a lead role in a fast-paced, dynamic operating environment

• Experience orchestrating and optimizing hiring practices (i.e., sourcing, screening, hiring, on-boarding)

• Work well in a small team

• Must like tacos

• On-site, in-office, full-time position (Austin residents preferred)

• E-commerce and CPG experience

• Warehouse & inventory management

• Competitive salary based on experience

• Paid Holidays + PTO

• Health, Dental, Vision Benefits

• Free phone cases & Smartish Stuff

• 20-30 minute pre-screen phone call

• In-person 1-hour interview, tour of the office, meet the team

• Mini homework assignment that demonstrates your skill sets required for this position

• Final interview (if needed)

• Competitive salary based on experience

• Paid Holidays + PTO

• Health, Dental, Vision Benefits

• Free phone cases & Smartish Stuff

• 20-30 minute pre-screen phone call

• In-person 1-hour interview, tour of the office, meet the team

• Mini homework assignment that demonstrates your skill sets required for this position

• Final interview (if needed)

Identify Potential New Products

• Research & identify new product ideas and design concepts

• Help define product specifications & requirements

• Think strategically and creatively to gather product and customer insights

• Conduct product benchmarking and analyze data to develop new product concepts

• Serve as active ProdDev contributing member wtih CEO & ProdDev Manager

• Stay current with consumer packaged goods and mobile electronics industry trends

Product Viability

• Price analysis - Provides financial and technical justification for product selection and definition.

• Market analysis - Produces competitive analysis materials comparing product with its key competitors.

• Customer analysis - Conducts market research and identifies and tracks market trends in our industry

• Understand Smartish strategic and competitive position and deliver products that are recognized as best in class

• Define detailed product requirements, scope, ship, measure features and use rapid cycles to iterate and learn

• Develops and maintains a prioritized list of customer and market requirements for product

Coordinate New Product Development Process

• Develop, track, manage, & communicate new product project plan, budget, and timelines

• Create a project structure for team leads that includes timelines, project plans, tasks, team responsibilities and status reporting

• Facilitate Inter-department project communication, including planning sessions/meetings

• Work with division leads to procure adequate resources to achieve project objectives in planned time frames

• Build trust and effective relationships with peers/cross-functional teams

Product Collaborator

• Product issue management - act as problem solving lead for current and new products.

• Conduct use-case and long-term tests of new and existing products

• Gather feedback, track product success & share insights

Audit & Improve Product Development Efficiencies

• Identify & create project KPIs to be measured as success criteria' provide regular reporting

• Collect feedback from team members during and after project completion

• Report on project success criteria results, metrics, and opportunities

• Continuously improve existing new product development & project processes, tools, and workflows

Qualifications and Requirements (About You):

• Experience in the Consumer Packaged Goods (CPG) industry and physical product development

• Must be able to handle multiple projects while maintaining accuracy, detail, and timelines

• General understanding of the product development process from concept through production

• Highly Proficient in Microsoft Excel & Project planning tools

• Strong analytical and data visualization skills

• Strong problem-solving abilities - you can cut through the noise and laser focus on what really matters

• Ability to maintain and improve our product development process

• Ability to communicate clearly and succinctly with diverse communication styles on team

• Ability to clearly articulate your thinking, process, challenge assumptions, and give and receive feedback

• Keen ability to assess design ideas and communicate feedback concisely

• Comfortable in a fast-pace, dynamic, startup-mentality environment

• On-site, in-office, full time position, Austin residents preferred

• Must like tacos

Preferred:

• Interest in cell phone cases & mobile electronic accessories is a plus

• Demonstrated support of company goals, values, and mission statement.

• Experience with overseas manufacturing

• Experience working in small/medium companies

• 3-5 years successfully leading and managing projects in fast-growing small-to-mid-sized businesses

• 2+ years of experience in product design management directly related to cell phone or tech accessories or other applicable product development

• 2+ years in consumer packaged goods product development and/or project management

• 3D solid modeling software experience helpful (Solidworks)

• Competitive salary based on experience

• Paid Holidays + PTO

• Health, Dental, Vision Benefits

• Free phone cases & Smartish Stuff

• 20-30 minute pre-screen phone call

• In-person 1-hour interview, tour of the office, meet the team

• Mini homework assignment that demonstrates your skill sets required for this position

• Final interview (if needed)

Core Accountabilities

• Amazon PPC Strategy

• Amazon Promo Strategy

• Amazon Listing Optimization Strategy

• “Other” Marketplace Sales Strategy

• DTC Sales & Ad Strategies

• LMA

Amazon PPC Strategy

• Strategize & optimize Amazon PPC campaigns, supported by internal PPC team

• Regular A/B testing of campaign copy, use hard data to inform changes

Amazon Promo Strategy

• Stay on the leading edge of all things Amazon within both Vendor and Seller platforms (we sell on both!)

• Strategize Amazon promotional tools: Best Deals, Lightning Deals, Coupons, Cross-Promotions, Sale Pricing, Bundles, etc

• Maintain regular promo schedule to boost traffic, conversion rates, and ultimately organic search rank

• Utilize promo tools to effectively clearance products before end-of-life

Amazon Listing Optimization Strategy

• Regular A/B testing of Amazon listings, use hard data to inform changes

• Hone strategies by dissecting sales & conversion reports

• Utilize hard data to inform new product launch strategies; setting and meeting launch metrics by product

“Other” Marketplace Sales Strategy

• All the stuff mentioned above about Amazon, but for the other little marketplaces such as Walmart, eBay, Etsy, etc.

DTC Website Sales Strategy

• Optimize Shopify website & listings for conversion, AOV, LTV

• Strategize & optimize paid campaigns across digital channels (FB/IG, Google, TikTok, etc)

• Measure & analyze customer funnel performance, site clickstream data, conversion patterns

• Map customer journeys & identify ways to create more seamless conversion flows

LMA

• For eComm and PPC team: Lead, Manage, and hold Accountable

• Hone internal processes to scale digital sales management

• Manage ad/promo budget & manage department to KPI targets

Other Critical Duties

• Understand and stay up-to-date with everything within our “mobile tech accessory” ecosystem (competitors, industry landscape, Amazon marketplace changes, cross platform promotional dynamics)

• Track & analyze data efficiently using 3rd party tools and your own custom-designed spreadsheets (familiarity with data analysis formulas, shortcuts, and macros are a plus)

• Build up internal automation capabilities to proactively monitor & maintain listings & campaigns

• Support inventory forecasting based on planned sales strategies

Qualifications and Requirements (About You):

• Minimum of 2 years of experience successfully managing Amazon *vendor* and *seller* accounts

• At least 2 years managing a team

• At least 4 years in digital marketing experience

• Expert at identifying trends in data, drawing conclusions and making actionable strategies

• Extensive experience with Excel as a tool to manage and analyze large amounts of data

• Experience with website analytics and the ability to discern actionable insight from a variety of key data points found from off-Amazon historical performance

• Experience with 3rd-party industry tools for Amazon

• Experience optimizing Amazon product listings to increase conversion rate

• Demonstrated project management skills and proven ability to deliver results in a fast-paced startup-like environment

• Effective, concise communicator with the ability to pivot quickly

• Highly organized with extreme attention to detail; on your watch, things don’t slip through the cracks

• Works well in a small team (Don't be boring)

• Must like tacos

• Preference for Austin residents

Smartish, the Austin-based brand that makes phone cases and stuff, is seeking an enthusiastic tech-savvy, details-matter, full-time Marketing Sidekick to serve as a catch-all and assist with daily marketing tasks. This in an entry-level position that will give you exposure to an e-commerce company while placing you in the mix of a highly collaborative and creative marketing team that produces national branding and marketing campaigns.

This is an incredible opportunity for marketing experience at an extremely successful startup. If you've wanted to break into the Amazon & DTC e-commerce marketing world and needed more experience, this is your chance to make it happen.

JOB RESPONSIBILITIES:

• Catch-all for marketing team tasks… support daily tasks and projects, as directed
• Marketing team scribe (creative battle sessions, documenting tasks and procedures)
• Own video/photo shoot set-up & coordination--prop gathering, supply ordering, featured projects
• Press kit/sample assembly & coordination
• Assist with social media activities as directed
• Assist with customer-facing marketing activities (social, email, web presence)
• Possible on-camera support (most likely as a hand model)
• Event preparation, support, and staffing
• Assist other marketing team members with asset creation and campaign execution
• Light work with proofreading
• Assist marketing director with marketing activities, brand growth initiatives

QUALIFICATIONS:

• Entry-level position! Want to get amazing experience at a successful start-up while learning the ropes? (You've gotta start somewhere to get experience)
• Eye for detail with an inquisitive nature (ie, you think through things and get the details right)

• Exceptional organizational and time management skills, (it’s your jam to master tasks with efficiency and ownership)

• Hustler with a keen sense of urgency (you keep at it until the job is in your rear-view mirror)
• Impeccable follow through & independently motivated (because we are not babysitters)
• Clear communicator, reliable, strong writing skills (one of your hidden talents is taking notes)
• Quick learner with the ability to pivot quickly
• Tech savvy with multi-tasking skills
• Must like tacos & puppies
• Only Austin residents will be considered. This is NOT a remote position.

BONUS IF:
• You are an iPhone user
• You are a proofreading wizard
• You have a good sense of humor & enjoy writing

COMPENSATION:

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

TO APPLY:

Interested in joining our team as Marketing Sidekick?
• Please send an email to recruiting@smartish.com with subject line "Smartish Sidekick," a paragraph biography that tells us more about you and what interests you in this position and, of course, your resume.

Smartish, the phone cases and stuff company, is seeking a tech-savvy, and self-driven, full-time employee to fulfill customer orders and create printed products. You'll be working with a small team who shares these tasks and have exposure to many of the moving parts of the company.

This is an incredible opportunity to gain ground-level experience at an extremely successful startup. If you've wanted to break into the Amazon & DTC e-commerce world in the “CPG” (consumer packaged goods) space and needed more experience, this is your chance to make it happen.

JOB RESPONSIBILITIES:

• Fulfill daily print and non-print product orders

• Pick, pack, and prepare products for delivery

• Manage/operate custom print projects using state-of-the-art printing equipment

• Small parcel order processing (pick/pack shipments)

• Create and edit clipping masks in Adobe Illustrator

• Conduct printer maintenance and troubleshooting

• Produce high quality print jobs according to customer specifications

• Perform warehouse and inventory organization

• Bring completed print jobs and customer orders to the post office as needed

• Manipulate digital graphics and photos as needed

• Maintain relationships with suppliers and manufacturers

• Contribute to additional Operations Team projects as needed

QUALIFICATIONS:

• Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )

• Ability to follow detailed instructions (This starts with following the application instructions)

• Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

• Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)

• Wizardly-like skill of MS Excel (Scared of spreadsheets? You should probably look elsewhere)

• Excellent writing skills and articulate vocabulary

• Work well in a small team (We have to hang out with you every day, so don't be boring)

• Must like tacos

• Amazon selling platform experience is a plus

• Adobe Photoshop and Illustrator experience a plus

• Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)

COMPENSATION:

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

APPLY:

Please send us an email to recruiting@smartish.com with the Subject Line: "Print/Order Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.

Smartish, the phone cases and stuff company, is seeking a tech-savvy, and self-driven, full-time employee to respond to customer inquiries, needs and feedback as well as support warranty and order fulfillment. You'll be working with a small team and have exposure to almost all the moving parts of the company.

This is an incredible opportunity for wuick job growth from the ground up at an extremely successful startup.

JOB RESPONSIBILITIES:

• Process Customer Service Inquiries and tickets

• Process Warranty Orders

• Small parcel order processing (pick/pack shipments)

• Respond in a timely manner to all customer inquiries related to products via email and phone

• Assist customers with product selection, orders, warranties, and delivery information

• Tactfully resolve customer challenges and claims

• Exercise independent judgement in accordance with company core values

• Expertly communicate with customers in a fun, but professional and on-brand tone

• Facilitate product returns, exchanges, and refunds

• Contribute to additional special projects as needed

QUALIFICATIONS:

• Tech-savvy: Our business is run entirely electronically. (You won't be repairing computers, but you will be on the computer )

• Ability to follow detailed instructions (This starts with following the application instructions)

• Highly organized, detail oriented, task minded, and self-motivated individual (We'll train you, but aren't baby-sitters)

• Enjoy solving problems, thinking critically, and finding new solutions to old problems (Square peg not fitting into that round hole? Hold my beer)

• Excellent writing skills and articulate vocabulary

• Work well in a small team (We have to hang out with you every day, so don't be boring)

• Must like tacos

• Amazon selling platform experience is a plus

• Must be available for M-F daily on-site work. (We wanna see your face IRL! This isn't a remote position)

COMPENSATION:

• Paid Holidays + PTO Accrual
• Health/Vision/Dental Benefit
• Downtown office, paid covered parking
• Opportunities for ongoing mentoring and increased responsibility/growth
• Free phone cases!

APPLY:

Please send us an email to recruiting@smartish.com with the Subject Line: "Smartish Customer Experience Specialist", a brief explanation of what interests you in this position in the email contents, and your resume attached.