It's not you... it's us. We tried to give the buttons a touch of resistance to prevent those dang unintentional screenshots and clearly we missed the mark. But never fear, we're making it super simple to get a perfectly fitting FREE replacement.
Simply fill out our iPhone 12 expedited replacement form. Once submitted, stay tuned for an email with your exact replacement shipping date and tracking details. Don’t worry about sending the old one back.
Mostly, yep! Here are links to two chargers we recommend that work with all of our Smartish Cases. We like the dock version, it sits juuuuuust right. Take a look at the chart below to see what works with your Smartish Case.
Non case-related issues that may cause difficulty with wireless chargers:
Those fancy metal credit cards look great, but will impede wireless charging.
Some poorly designed chargers aren't strong enough to beam through our sturdy cases. But the better Qi chargers work just fine (like the ones we linked above).
Is it your lucky day? Let's see. Refer to the chart below to see what works with your Smartish Case. Hey, just for the record - MagSafe ONLY works for iPhone 12.
We make great products, we just don't rip you off. We live, breathe and (rarely) eat phone cases. Lucky for you, that 11 year obsession shows in the quality of our products. Not the price.
Yes, you sure can. Our Smartish Design Studio was made for exactly this purpose. Prepare to put your pup or parrot on a case with pleasure! After a visit to the Smartish Design Studio, your case will be calling your name. Design Time.
Smartish is the way we describe what we make and how we live. Half genius/half weirdo, highly caffeinated, jaunty, and gruntled — we take our products seriously, but ourselves … not so much. We make everyday life a little smoother with phone cases and stuff that are just clever enough to solve unexpected needs. We call that smart…ish. Are we speakin' your language? Follow us on Instagram and YouTube and join the fun.
The phone stuff company formerly known as Silk is now Smartish. The name may be a little different, but you can still find all the same badass products as before.
Curl up, settle in – here’s a story. Before we were fully Smartish, we were Silk. We still make everyday life a little smoother with phone cases and stuff that are just clever enough to solve unexpected needs, but we’re a little extra Smartish about it. You’ll see traces of Silk in our packaging and cases, so enjoy the nod to the past when you see it.
Want more of the story? Check out our first ten-years of Smartish timeline.
Contact us and we'll resolve your issue so easily, you’ll assume we’re made of painless steel.
Steps:
Ship us the original case you received (address below).
Include a note with your original order number, return shipping address and a brief note describing what action you'd like us to take (i.e. "exchange for same case in iPhone XR size").
When your original case arrives at our door, we’ll ship the new case to you.
Go on a celebratory hike or taco run with your new case.
Our return address:
Smartish Warranty Dept
500 East 4th St
Suite 122
Austin, TX 78701
Being perfect isn’t possible (though a storm may say otherwise), so you may find an issue with your product on the rarest of occasions. Smartish cases are durable and protective, and most customers never experience damage, so we’re sorry this has been your experience. However, we offer a Lifetime Warranty for those just less than perfect moments.Contact us details and we’ll painlessly replace your case. Pro Tip: the more details you provide the better and the quicker turnaround time.
If you made a mistake with your order, we'll gladly refund or swap it out for the correct stuff within 30 days of purchase. Please, no used stuff. That's just gross.
Contact us and we'll make the return process easy as π .
Order the wrong size? Realized hats aren't your thing? We'll take it back or swap it out for something that fits, no sweat. Seriously, don't sweat in it and then return it. It's not a prom dress.
Contact us and we'll make the return process easy as π .
We got some questions about Samsung Galaxy S20 cases, so we made a video just for Samsungites. You're welcome, y'all. Rest assured, our answer is YES. Even with three cards in the Wallet Slayer Vol. 1, wireless charging works. We’d tell you our jokes about poorly designed Qi chargers here, but none of them work. (Thank you, thank you.)
If your Qi charger isn’t working, there are two potential reasons:
Fancy metal credit cards will hinder all Qi chargers.
Not all Qi charges are created equal. Some of the poorly designed chargers couldn't charge through our thicker cases while the better Qi chargers worked just fine.
Here are links to the three wireless chargers we tested in the video. These very affordable chargers are available on Amazon and work with all of our cases.
No.
Your phone will not demagnetize your credit cards. We've tested the Wallet Slayer Vol. 2 with the same set of cards for over a year with no issues. We've heard that
some older style hotel room keys could have problems. But then again, those old
keys can demagnetize if you just look at them wrong.
We’re fired up you want a Smartish case—we like ‘em too. Unfortunately, we are a small company with limited resources and don't have cases for these devices just yet. We hope to provide more cases for more devices in the future. We do have universal products that will fit these phones such as the Sidecar and Dancing Queen Side Piece.
Yes. We heard you like a kid chasing an ice cream truck. Because of popular demand, we made the Wallet Slayer Vol. 1 for the Galaxy S10 / S10+ / S10e and S20 / S20+ / S20U
Let’s galax-see if we have a Samsung case for ya. Be sure to check your exact phone model before ordering (under your Android Settings menu select "System" then "About Phone" and you'll see the model name or number). We have cases for many S Series Galaxy phones, but beware: there are many altered models such as the Galaxy S8 Active, which has different dimensions and won't fit in a regular Galaxy S8 case.
While we appreciate each review that our customers write (especially the funny ones—they get extra gold stars from us and are often passed around the office, note-style and then framed); we adhere to Amazon's policy, which prohibits free product giveaways in exchange for reviews.
If the stars are aligned just right, we'll accept outside reviews. So, check your star charts and if you have a great YouTube channel, blog, etc. reach out with links to your content and what you're interested in reviewing. We’ll circle back next full moon (or you know, when we receive your info).
You sure can! Our Smartish Socialities make the goodies that they love the talk of the online town! Want to share how stoked you are about Smartish Products? Well then, this is the group for you.
Do you have vast and engaged real following? (Sorry, bots). Wanna showcase Smartish cases and accessories in action through creative and lively posts on your channels? Are you nodding your head yes? Well then, you have the right stuff.
Sign up for our email list for puns, promotions and an immediate 10% off (no spam, we promise).
Do you serve our community?
If you're a student, teacher, first responder, or military service member, thank you for all you do. Secondly, you can get an exclusive discount here.
Are you buying in bulk?
If you’re a business owner / head of marketing / just have a ton of phones, we also offer bulk product discounts. Reach out for more info.
Searching high, searching low, you’ll crane your neck or stub your toe. So, we know that it’s hard when you cannot find what’s in tow.
The most likely culprit is that the mail carrier dropped it off at a front desk, reception area, your neighbor's mailbox, etc. But if you can't locate your package please contact us with the specifics and we'll fix the issue as quickly and pain free.
Channel your inner Usain Bolt and contact us ASAP with your order number and correct shipping address and we'll get your package shipped to the right place.
It’s true, Smartish cases are known to be world travelers. We ship to the US and many other countries around the globe… although our carrier pigeons have their limitations. Reach out to see if we ship to your country. Or check your local Amazon page since they tend to have a supply of Smartish products in local warehouses.
We don't recommend squeezing more than 3 cards plus cash in our cases since this can stretch beyond their intended design (But we've definitely seen it done!). For the record, we don’t recommend stuffing a roll of Smarties in there either, but that’s a different story.
First, take a deep breath. Play some Enya, find your OOMMMMM, make some mint tea.
Then use these instructions (the most important being to clean your screen) to help you apply a screen protector bubble-free which is the ultimate relaxation goal, after all:
Smartish cases including personalized printed cases can (and should) be cleaned. Our top suggestions are diluted alcohol/water or disinfectant wipes such as Clorox Disinfecting Wipes. These solutions will clean the surface of the case without damaging it.
Are you extra dirty? See our Scrubba Dub Dub Guide for complete instructions to clean your Smartish stuff.
Our cases are designed to be very protective, like a guard dog, but we don't use any “fancy” drop test rating system.
Here's why: these "military-grade certifications" only vaguely apply to phone cases. Less-than-honest case manufacturers make up their own test scenarios, so each of their cases pass. We know from working a long time in this industry that these tests are a big charade to over-hype and exaggerate a product’s protection, not an actual indication of quality.
We make it a point to be honest and straightforward with our customers, so we'll simply tell you that our cases are carefully built to be real, real protective and very few customers ever experience broken phones while using a Smartish case.
That’s like asking why ice cream is so delicious. Perhaps Real Simple or HuffPost can say it best. The magnetic base of the Cable Wrangler keeps cords safely off the floor and away from your cat’s paws. It organizes your desk, nightstand, kitchen counter, and to some degree, your overall life. If that’s not enough for ya, check out our heaps of stellar Amazon reviews. Grab yours today on Amazon.
Indeed, it is a measure of greatness... or so we’re told. Our cases include a front lip that extends 1.2mm above the screen. This is more protective than Apple’s official recommendation and thick enough to extend past most glass screen protectors. Toss any Smartish case face-down on a table, and you can rest assured your screen is safe.
Yes. We’ve served as proud witnesses to PopSockets working well on our cases. (Much to the delight of PopSocket collectors everywhere). However, we do not recommend it for our Wallet Slayer Vol. 2. It could mess with the wallet’s fabric, so avoid that pairing. Otherwise, go for it.
Another option? Try our own stick-on phone grip loop, the Prop Tart.
Not a chance. So "shaking it off" won’t shake it out. The Wallet Slayer Vol. 1 has a little doohickey inside the case that holds 1-3 cards in place. Once you receive your case, you’ll notice there’s a bit of tension when you slide cards in and that’s caused by that doohickey. It’s an awesome piece of technology, if we do say so ourselves.
Nope. One card fits snuggly in the Wallet Slayer Vol. 2, just like your old pair of rollerblades. You know the ones that lit up? Like those. As time goes on, the wallet adjusts to the number of cards it consistently holds. So, it’s a lot like those rollerblades… snug, yet adjustable.
Wait, is this “The Dress” viral debate all over again? (For the record, it was white and gold). If you ordered a blue case thinking it would be teal or vice versa, we have seen this happen with the same culprit every time: each screen shows color differently (not to mention what Night Shift is capable of).
Our images are presented to show every case’s color correctly; but all screens are different. You know how TVs look next to each other at electronic stores? They’re all different. That’s the deal with every screen.
You better believe it—a copious number of Smartish products calls for celebration. Celebrate with a bulk discount. And tacos. Don’t forget the tacos.
Bulk discounts vary from case to case and product to product, so reach out to us directly for more info. Provide as many details as you can for your order (reseller request, giveaway, etc.) and we’ll get to ASAP.
This one's easy—yes, we do. Just head to our discount page, verify your info and get a unique coupon code for 15% off your entire purchase. Thanks for being awesome.
